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Presented by :Paresh Vengulkar[M120008MS]
Generated when one channel member’s actions prevents the channel from achieving goals
CHANNEL CONFLICT ?
CHANNEL COOPERATION ?
Occurs when channel members are brought together to advance the goals of the channel
TYPES OF CONFLICT ?
1. Vertical channel conflict : Diff. level within same channel;E.g. HLL Vs Distributors –Commission issue
Petrol pump Vs petroleum companies – commission
2. Horizontal channel conflict : Bet members at same levelE.g. Multiple manufacture sell through same or diff channel
3. Multichannel conflict: manufacturer est. two or more channele.g. 1980 Escorts Ltd. – tried to create parallel dealership-massive protest of dealers.
CAUSES OF CONFLICT ?
1.Goals Incompatibility :2.Communication breakdown : 3.Differences in Perception
MANAGING CHANNEL CONFLICT :
Agreement on fundamental goals Co-optation DiplomacyMediationArbitration
LEVIS Vs TESCO Case
E-Commerce Marketing Practices :
1. Pure Click companies E.g. Amazon , eBay , Flipkart etc
2. Brick –and-Click companiesE.g. Harley-Davidson , Dell etc
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