Magnet 360 and 3M - Becoming A Customer Company

WITH JEREMIAH OWYANG

OUR MANTRA

DEEP EXPERTISE

I T E R AT I V E D E L I V E RY

WHO WE ARE

/ / / CLIENT TRUST EARNED EVERYDAY/// CONSTANT EVOLUTION/// RESPONDING WITH URGENCY

/// COLLABORATION/// SHARED OWNERSHIP/// ROCKIN

MINNEAPOLIS | NY95+ EMPLOYEES

@jowyang

Eras of the Internet

What role do corporations playif people don’t need them?

The Collaborative Economy

An economic model where ownership and access are shared between people, startups, and corporations.

The only way, is to let go to gain more.

Is this a business disruption?

Sharing Is Not New

Lyft enables crowd to be transportation – avoiding taxis

AirBnb Enables Crowd to be a Hotel

LendingClub enables crowd to be a bank

oDesk enables crowd to be a workforce

Feastly enables your neighbors kitchens to be a restaurant

Liquidspace enables companies to rent from each other

Yerdle leverages Facebook connect to build a trusted network to share products

StokeBox enables collections to be shared for $5.

Giftflow enables neighbors

NextDoor helps neighbors get what they need.

A properly shared car is$270,000Lost Revenueof auto sales

(1 shared car = 9 cars at average of $30k each)

24

Is this a passing fad?

Societal Factors

75% said they predicted sharing of physical objects and spaces will increase in next 5 years

–Shareable Magazine Study

Population

Economic Factors

1975: 4 Billion

2050: 9 Billion

Technology Factors

• 87 phones per 100 people on planet

• Three quarters of startups use social tech like Facebook

A movement that’s only increasing

Out of 200 collaborative economy startups, total funding was over $2 billion

Of those funded, the average was $29 million (May 2013, Lyft raised $60m)

The sharing revolution is an unstoppable movement

Collaborated with the Revolutionaries

What can you do?

Collaborative Economy: Value Chain

Collaborative Economy: Value Chain

1. Company as a Service

Toyota as a Service

Razors as a service

Beauty as a service

Luxury Handbags as a Service

Mobility as a Service

Company as a Service Insights

• Companies must offer goods products available on-demand.

• Rather than sell a product once –sell it 100 times

• To do this, focus on rental, subscriptions, and memberships

Collaborative Economy: Value Chain

2. Motivate a Market

UK retailer M&S fosters Swhoping

Patagonia enabling second market and altruism

Motivate a Marketplace Insights

• Companies must enable customers to resell, swap, gift –not hamper it.

• Foster a new experience: peer to peer relationships.

• Extract value from these new relationships, value added services, or take a cut from transactions.

Collaborative Economy: Value Chain

3: Provide a Platform

Co-Fund new products like Kickstarter

Co-Design products like Nike

Co-Develop like Quirky

Co-Customize Like Etsy

Co-Production with 3D Printers

Co-Storage of Products with Lockitron

Co-Deliver with Deliv

The Crowd Built a Car: Design, Funding, Production, Assembly, Wikispeed project enabled the crowd to build a 100mpg car

Provide a Platform Insights

• Reduce your operating expenses and risk as the crowd gets involved –and generates new value

• The highest form of loyalty is co-ownership, as they champion your brand

• As the crowd becomes the company, could the evolution of a corporation just retain an ecommerce system and a logo?

Collaborative Economy: Value Chain

What will challenge us as we move forward?

Opposing Market Forces Abound

1. Governments, lobbyists, and institutions oppose

2. Buyers and sellers lack complete trust

3. Fragmented startups in every category

4. Uncertainty about which startups will stand the test of time

What are your benefits for letting go to the collaborative economy?

More efficient, as the crowd helps you

1

2 A long-term relationship with your vested customers

3 New value created between people, means new revenues

4 If you act now, you will have first mover advantage

Let go of your company to gain the market.

What side of history will you be on?

Download Report: http://bit.ly/collabeco

Jeremiah OwyangPartner and Industry AnalystAltimeter Group@jowyang

web-strategist.comjeremiah@altimetergroup.com

Collaborative Economy GlossaryCollaborative Economy (Model): An Economic model where ownership and access is shared between people, startups, and corporations. Two sided Marketplace (Category): An online website where buyers and sellers of goods or services are sharing inventory, need, and transacting. Example: Ebay, Craigslist, AirBnb, 99 dresses.

Transactions (Verbs): There are many types of verbs that can be used in facilitation including: Buy, Sell, Swap, Lend, Gift, Co-own, co-fund , buy and more.

Maker Movement (Trend): An emerging trend where customers can self-design, create, produce, and distribute products and goods on their own.

Company as a Service (Strategy): Rather than sell goods in the traditional sense, offer products or services to customers on- demand or through a subscription model. Rent, Subscribe, or Gift.

Motivate a Marketplace (Strategy): A community around a brand enabling customers and partners to resell or co-purchase products, swap goods related to the brand, or even enable lending or gifting for no monetary exchange.

Provide a Platform (Strategy): Corporations that enable an ecosystem customers to build products and new services as partners — not just consumers.

Online Reputation (Feature): Any number of online features that store historical and current information about social profiles, individuals network connections, credibility, or reviews of previous and predictable behavior.

Social Sign On (Feature): A technology feature that connects websites with profile systems from social networks like Facebook, LinkedIn or Twitter connect enabling existing reputation, social contacts, and social graph information

Credits: Research InterviewsAirbnb, Molly Turner, Public Policy

Arbor Advisors, Dean Callas, Investment Banker

Ariba, An SAP Company, Joseph Fox, VP of Strategy

August Capital, David Hornik, Investor

Bazaarvoice, Stephen Collins, CEO

carpooling .com, Markus Barnikel, CEO

Cisco, Carlos Dominguez, SVP, Office of the COB and CEO

ConnectMe 360, Brian Hayashi, Founder

Decide.com, Shauna Causey, VP, Marketing

Enterprise Holdings, Ryan Johnson,

WeCar AVPeToro, Yoni Assia, CEO and Founder

eToro, Nadav Avidan, PR and Communications Manager

eToro, Adi Yagil, Head of Social Media

Gazelle, Israel Ganot, CEO

HomeExchange, Ed Kushins, Founder

Jive Software, Christopher Morace, Chief Strategy Officer

LiquidSpace, Mark Gilbreath, CEO/Founder/Skipper

Lithium, Rob Tarkoff, President and CEO

Lyft, Kristin Sverchek, General Counsel

MuckerLab, William Hsu, Co-Founder, Partner

Sasson Capital, Vivian Wang, Venture Capitalist

oDesk, Gary Swart, CEO

oDesk, Shoshana Deutschkron, Director, Communications

OuiShare, Antonin Léonard, Co-Founder

Oversee.net, Gene Chuang, CTO

PivotDesk, Alex Newman, Director, Customer Development

Sass.me and Oversee.net, Min Chan, GM of Mobile

SCOTTEVEST, Scott Jordan, CEO and Founder

Shareable Magazine, Neal Gorenflo, Founder

Shasta Ventures, Rob Coneybeer, Managing Director

Collaborative Lab, April Rinne, Chief Strategy Officer

Collaborative Lab, Lauren Anderson, Chief Knowledge Officer

The Mesh, Lisa Gansky, Author, The Mesh: Why the Future of Business is Sharing

Zuora, Tien Tzuo, CEO

Zuora, Brian Bell, CMO

Deborah Schultz, Innovation Strategist

The following people provided guidance, reviewed content, tested ideas, or

most importantly, challenged the thesis during the project:

David Armano, David Berkowitz, Richard Binhammer, Mel Blake, Erik Boles,

Michael Brito, Noelle Chun, Steve Farnsworth, Lyle Fong, Ian Greenleigh, Shel

Holtz, Noah Karesh, Kevin Kelley, Matt Krebsbach, Wendy Lea, Evelyn Lee,

Geoff Livingston, Jacob Miller, Marcus Nelson, Ben Parr, Jeff Richards, Andy

Ruben, Jim Rudden, Ben Smith, Aaron Strout, Carmen Taran, Rob Tarkoff, Ed

Van Siclen, Mike Walsh, Sharon Weinbar, Adam Werbach, Susan Williams,

Vladimir Mirkovic, Anita Wong, and the entire Altimeter Group research and

consulting team.

We extend special appreciation to LeWeb founder Loic Le Meur who inspired

Altimeter Group to research this topic.

Credits: Research Input