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Many people don't like their jobs, and many organizations fail to survive in changing environments. Here's a story of what happened before, and what should (or could) happen now, to try and make things better.
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Let’s Help Melly
Let’s have a conversation.
Why is this military squad doing push ups?
An organization is healthy when it is whole, consistent
and complete, when its management, operations and
culture are unified.
Today, over half of American workers effectively hate
their jobs.
Melly, we cannot go on hating our jobs. We have
to do something!
OK, let’s discuss making the change.
Leadership and governance are both part of management.
Maybe we’ll be happier if we perform better?
We can help with that!
scientific management
project management
structured programming
You all play a part in the whole construction. Your goal
is to increase performance!
70 percent of all strategies and projects fail.
We’re still not happy. Maybe we should work toward a
greater purpose?
We can help with that!
six sigma
TQM
BPR
TOC
I have a great idea! Now you must all change for
the greater good.
Fads often fail to deliver on their promises, a factor that contributes to their short life
cycles and rapid decline.
At the same time the world is getting more complex.
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Unless the organization learns to increase its health as a living
complex system.
Complexity theory is […] about the dynamics of change in a system.
[…] a new theory of business that places people and relationships into
dramatic relief.
I think the next century will be the century of complexity.
Interesting! But how do we increase our health and become
happier?
We can help with that!
Scrum
Lean
Agile
Kanban
OK, do whatever you want. As long as you allow the
community to benefit from it.
But, different community leaders suggest fixing things
in different ways...
not addressed
not addressed
proven benefit
indirect benefit
proven benefit
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proven benefit
indirect benefit
proven benefit
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not addressed
proven benefit
indirect benefit
proven benefit
ideas
product data
measure
not addressed
not addressed
indirect benefit
proven benefit
proven benefit
not addressed
proven benefit
indirect benefit
not addressed
indirect benefit
It seems we’re making progress, but...
Maybe we can do even better when we really understand
complexity thinking.
Only variety can absorb variety.
Ashby's law of requisite variety is as important to
managers as Einstein's law of relativity to physicists.
When applied to organizations, it has been called requisite
complexity.
1) Address complexity with complexity
The complexity of a system must be adequate to the complexity of the environment that it finds itself in.
2) Use a diversity of perspectives
Complexity itself is antimethodology. It is against
"one size fits all."
3) Assume dependence on context
Best practice is always past practice.
4) Assume subjectivity and coevolution
What you measure is what you get.
5) Anticipate, adapt, explore
Evolutionary systems by their nature involve experimentation.
6) Develop models in collaboration
Those formulating the abstraction are making a gesture whose meaning can only emerge in many, many local interactions.
7) Shorten the feedback cycle
The only way to win is to learn faster than anyone else.
8) Steal and tweak
We usually think of innovation as inventing new things, but we may be smarter to think of it as
recombining old ones.
Complexity Tips
There’s nothing as practical as good theory.
Now use the complexity your organization already has.
So, how can we solve the remaining problems?
Sorry, you’re on your own
now!
Systems Thinking
Complexity Thinking
What exactly is the organization?
You might be able to climb this high, but only with a
healthy organization.
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The English verb “to manage” was originally derived from the Italian maneggiare, meaning to handle and train horses. […] This original meaning merged
with the French term menage, or household.
Management is about human beings. Its task is to make people capable of joint performance […]. This is what
organization is all about, and it is the reason that management is the
critical, determining factor.
Management is too important to be left to the managers. We all participate in the workout.
It’s not about reaching a certain level. It’s about increasing health, so
you can keep climbing.
Aha! Steal healthy practices, Use in safe experiments, Learn as fast as possible,
Adapt to your needs, repeat...
Change Work Into Life
We should not take our models too seriously.
Which management workout exercise will you start with
tomorrow?
This presentation is part of the Management 3.0 course.
Find out more...
www.management30.com/workout
@jurgenappelo
slideshare.net/jurgenappelo
noop.nl
linkedin.com/in/jurgenappelo
jurgen@noop.nl
http://creativecommons.org/licenses/by-nd/3.0/
This presentation was inspired by the works of many people, and I cannot possibly list them all. Though I did my very best to attribute all authors of texts and images, and to recognize any copyrights, if you think that anything in this presentation should be changed, added or removed, please contact me at jurgen@noop.nl.
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