Keep Your People Safe by Modernizing the Way They Learn on the Job (AGC)

Keep People

by Modernizing How They

HR & TrainingProfessionals Conference

@JD_Dillon

October 7, 2016

Principal Learning Strategist

@JD_Dillon

54%

Target Result

5%

Distribution Center Safety Incident Reduction

75,000+ associates | 120 distribution centers@JD_Dillon

Distribution Center Safety Incident Reduction

Associates stated the organization’s approach to learning helps them feel safer on the job.

72%

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But

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Pexels.com@JD_Dillon

Pexels.com@JD_Dillon

Pexels.com@JD_Dillon

Pexels.com@JD_Dillon

Introduce React

Workplace Safety Program

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The Modern Employee

Source: Bersin Research Bulletin, Meet the Modern Learner, November 26, 2014 @JD_Dillon

EVERY DAY EVERY WEEK EVERY MONTH EVERY QUARTER ONCE A YEAR

Self

-Dir

ecte

dL

&D

Degreed, How the Workforce Learns in 2016, 1/2016

Conferences & trade shows

Instructor-led classes

eLearning coursesCoaching + Mentoring

Web Search

Peers

Articles + Blogs

Videos

Books

Apps

Online Networks

Webinars

Live Networking

Online Courses

Live Classes (external)Podcasts

How Employees Learn TODAY

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Bob Mosher + Conrad Gottfredson@JD_Dillon

Unsplash.com@JD_Dillon

Focus on

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DefineBusiness

Goal

DefinePerformance

Goal

IdentifyKnowledge

Skills & Abilities

Content Design

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Get rid of the fluff.

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Foster an

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Pexels@JD_Dillon

Unstructured

Structured

Shared Knowledge

Performance Support

Continued Reinforcement

Management Support

On-Demand Training

Formal Training

AVAILABILITY

PR

IOR

ITY

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CONTENT EXPERIENCE

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Leverage

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Microlearning

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2 3

Exposing employees to ideas 3 times over 30 days, versus 1 time over 30 days.

10%

50%

90%

DAYS 1 2 3 4 5

KN

OW

LE

DG

E R

ET

AIN

ED

10 15 20 25 30

RetentionIncreases Up To

90%

Training Event 1

Spaced Repetition

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Retrieval Practice

0%

10%

20%

30%

40%

50%

60%

70%

80%

Study Once Repeated Study Concept Mapping Retrieval Practice

Karpicke + Blunt, 2011

Perc

en

t C

orr

ect

An

swers

27%

49%45%

67%

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Triggers an emotional reaction that assists with long-term retention.

KNOWLEDGE

30

MisinformedMistakes

MasterySmart Action

UninformedParalysis

DoubtHesitation

Source: Dr. James Bruno Confidence-Based Learning Methodology, UCLA

More effective knowledge acquisition & retention

15-20%

CO

NFI

DEN

CE

Confidence-Based Assessment

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Adaptive@JD_Dillon

0%

25%

50%

75%

100%

0 10 20 30 40 50 60

Start of Spaced Repetition

The Forgetting Curve

Sustained Knowledge

# of Days After Training

Kn

ow

led

ge R

ete

nti

on

Based on 2.7M Sessions

Real-World Retention

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Introduce Reinforce React

Workplace Safety Program

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Drive

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Casual GamesVideo games with simple rules + limited requirements designed for a mass audience

GamificationProcess of using game thinking + game mechanics to engage audiences and solve problems

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• Casual Games • Points• Badges (re-earned)• Leaderboards (30-day)• Game Scores• Rewards• Challenges• Progress• Avatars• Social Features

Game Mechanics

3 years of real-world data from companies in a variety of industries.

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Choice@JD_Dillon

71.3

108.12

0

20

40

60

80

100

120

Games OFF Games ON

Avera

ge N

um

ber

of

Lo

gin

s in

12 M

on

ths

Condition

p < 0.001

Employees engaged 51.69% more often when they could play a casual game.

@JD_Dillon

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0

Games OFF Games ON

AV

ER

AG

E C

OR

RE

CT

AN

SW

ER

ST

RE

AK

L

EN

GT

H F

OR

QU

ES

TIO

NS

AN

SW

ER

ED

TW

ICE

CONDITION

p < 0.001

Employees with higher engagement sustained higher levels of information recall.

@JD_Dillon

0.7

0.71

0.72

0.73

0.74

0.75

0.76

0.77

0.78

0.79

0.8

0-0.25 0.25-0.50 0.50-0.75 0.75-1.00

Pro

po

rtio

n o

f T

ota

l A

nsw

ers

Co

rrect

Training Frequency

More Frequent Training = Better Learning Performance

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Provide

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@JD_Dillon

Mobile = More Training

y = 0.0461x + 7.4565R² = 0.21543

0

2

4

6

8

10

12

14

16

0 10 20 30 40 50 60 70 80 90 100

Avera

ge L

og

in F

req

uen

cy P

er

Mo

nth

P

er

Org

an

izati

on

% of Total Logins as Mobile Per Organization

User Login Frequency vs. Mobile Use

Companies that provide mobile access have 42% higher frequency.

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Leverage existing technology in the flow of work.

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Enable

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Coaching@JD_Dillon

Go

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iStock

Managers are collecting

1 MILLION real-world behavior observations EVERY month.

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Refreshers@JD_Dillon

Introduce Reinforce Prevent React

Workplace Safety Program

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Continuous Learning Experience

Reinforcement

Behaviors

Analytics

Motivation Feedback

Shared Experience

Community of Knowledge

Events

Online Content

Experience

Messaging

@JD_Dillon

Reduction in Safety Incidents54%

Reduction in Inventory Shrink

Annual Cost Savings (Safety + Loss Prevention)$2.2M

55%

+2 Additional Cars Sold per Month

@JD_Dillon

Begin talking ecosystems

Focus on person first, employee second

Start with measureable outcomes

Build an experience, not just content

Integrate learning into the workflow

Evolve the role of L&D

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www.slideshare.net/JDDillon

Modern Learning Thought Leaders

Jane Hart Arun Pradhan Clark Quinn Harold Jarche Josh Bersin

@JD_Dillon

@JD_Dillon

In Real Life …

jddillon.com

jdillon@axonify.com

Reimagining Your Organization’s Approach to Knowledge Sharing

It’sgonnabeAWESOME!

Tuesday, November 15, 2016 | 8:30am – 4:30pm

Pre-Conference Workshop

Keep People

by Modernizing How They

HR & TrainingProfessionals Conference

@JD_Dillon

October 7, 2016