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Keep People
by Modernizing How They
HR & TrainingProfessionals Conference
@JD_Dillon
October 7, 2016
Principal Learning Strategist
@JD_Dillon
54%
Target Result
5%
Distribution Center Safety Incident Reduction
75,000+ associates | 120 distribution centers@JD_Dillon
Distribution Center Safety Incident Reduction
Associates stated the organization’s approach to learning helps them feel safer on the job.
72%
@JD_Dillon
But
@JD_Dillon
Pexels.com@JD_Dillon
Pexels.com@JD_Dillon
Pexels.com@JD_Dillon
Pexels.com@JD_Dillon
Introduce React
Workplace Safety Program
@JD_Dillon
The Modern Employee
Source: Bersin Research Bulletin, Meet the Modern Learner, November 26, 2014 @JD_Dillon
EVERY DAY EVERY WEEK EVERY MONTH EVERY QUARTER ONCE A YEAR
Self
-Dir
ecte
dL
&D
Degreed, How the Workforce Learns in 2016, 1/2016
Conferences & trade shows
Instructor-led classes
eLearning coursesCoaching + Mentoring
Web Search
Peers
Articles + Blogs
Videos
Books
Apps
Online Networks
Webinars
Live Networking
Online Courses
Live Classes (external)Podcasts
How Employees Learn TODAY
@JD_Dillon
Bob Mosher + Conrad Gottfredson@JD_Dillon
Unsplash.com@JD_Dillon
Focus on
@JD_Dillon
@JD_Dillon
DefineBusiness
Goal
DefinePerformance
Goal
IdentifyKnowledge
Skills & Abilities
Content Design
@JD_Dillon
Get rid of the fluff.
@JD_Dillon
Foster an
@JD_Dillon
Pexels@JD_Dillon
Unstructured
Structured
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
On-Demand Training
Formal Training
AVAILABILITY
PR
IOR
ITY
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CONTENT EXPERIENCE
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Leverage
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Microlearning
@JD_Dillon
2 3
Exposing employees to ideas 3 times over 30 days, versus 1 time over 30 days.
10%
50%
90%
DAYS 1 2 3 4 5
KN
OW
LE
DG
E R
ET
AIN
ED
10 15 20 25 30
RetentionIncreases Up To
90%
Training Event 1
Spaced Repetition
@JD_Dillon
Retrieval Practice
0%
10%
20%
30%
40%
50%
60%
70%
80%
Study Once Repeated Study Concept Mapping Retrieval Practice
Karpicke + Blunt, 2011
Perc
en
t C
orr
ect
An
swers
27%
49%45%
67%
@JD_Dillon
Triggers an emotional reaction that assists with long-term retention.
KNOWLEDGE
30
MisinformedMistakes
MasterySmart Action
UninformedParalysis
DoubtHesitation
Source: Dr. James Bruno Confidence-Based Learning Methodology, UCLA
More effective knowledge acquisition & retention
15-20%
CO
NFI
DEN
CE
Confidence-Based Assessment
@JD_Dillon
Adaptive@JD_Dillon
0%
25%
50%
75%
100%
0 10 20 30 40 50 60
Start of Spaced Repetition
The Forgetting Curve
Sustained Knowledge
# of Days After Training
Kn
ow
led
ge R
ete
nti
on
Based on 2.7M Sessions
Real-World Retention
@JD_Dillon
Introduce Reinforce React
Workplace Safety Program
@JD_Dillon
Drive
@JD_Dillon
Casual GamesVideo games with simple rules + limited requirements designed for a mass audience
GamificationProcess of using game thinking + game mechanics to engage audiences and solve problems
@JD_Dillon
• Casual Games • Points• Badges (re-earned)• Leaderboards (30-day)• Game Scores• Rewards• Challenges• Progress• Avatars• Social Features
Game Mechanics
3 years of real-world data from companies in a variety of industries.
@JD_Dillon
Choice@JD_Dillon
71.3
108.12
0
20
40
60
80
100
120
Games OFF Games ON
Avera
ge N
um
ber
of
Lo
gin
s in
12 M
on
ths
Condition
p < 0.001
Employees engaged 51.69% more often when they could play a casual game.
@JD_Dillon
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
1.6
1.8
2.0
Games OFF Games ON
AV
ER
AG
E C
OR
RE
CT
AN
SW
ER
ST
RE
AK
L
EN
GT
H F
OR
QU
ES
TIO
NS
AN
SW
ER
ED
TW
ICE
CONDITION
p < 0.001
Employees with higher engagement sustained higher levels of information recall.
@JD_Dillon
0.7
0.71
0.72
0.73
0.74
0.75
0.76
0.77
0.78
0.79
0.8
0-0.25 0.25-0.50 0.50-0.75 0.75-1.00
Pro
po
rtio
n o
f T
ota
l A
nsw
ers
Co
rrect
Training Frequency
More Frequent Training = Better Learning Performance
@JD_Dillon
Provide
@JD_Dillon
@JD_Dillon
Mobile = More Training
y = 0.0461x + 7.4565R² = 0.21543
0
2
4
6
8
10
12
14
16
0 10 20 30 40 50 60 70 80 90 100
Avera
ge L
og
in F
req
uen
cy P
er
Mo
nth
P
er
Org
an
izati
on
% of Total Logins as Mobile Per Organization
User Login Frequency vs. Mobile Use
Companies that provide mobile access have 42% higher frequency.
@JD_Dillon
Leverage existing technology in the flow of work.
@JD_Dillon
@JD_Dillon
Enable
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Coaching@JD_Dillon
Go
@JD_Dillon
iStock
Managers are collecting
1 MILLION real-world behavior observations EVERY month.
@JD_Dillon
Refreshers@JD_Dillon
Introduce Reinforce Prevent React
Workplace Safety Program
@JD_Dillon
Continuous Learning Experience
Reinforcement
Behaviors
Analytics
Motivation Feedback
Shared Experience
Community of Knowledge
Events
Online Content
Experience
Messaging
@JD_Dillon
Reduction in Safety Incidents54%
Reduction in Inventory Shrink
Annual Cost Savings (Safety + Loss Prevention)$2.2M
55%
+2 Additional Cars Sold per Month
@JD_Dillon
Begin talking ecosystems
Focus on person first, employee second
Start with measureable outcomes
Build an experience, not just content
Integrate learning into the workflow
Evolve the role of L&D
@JD_Dillon
www.slideshare.net/JDDillon
Modern Learning Thought Leaders
Jane Hart Arun Pradhan Clark Quinn Harold Jarche Josh Bersin
@JD_Dillon
Reimagining Your Organization’s Approach to Knowledge Sharing
It’sgonnabeAWESOME!
Tuesday, November 15, 2016 | 8:30am – 4:30pm
Pre-Conference Workshop
Keep People
by Modernizing How They
HR & TrainingProfessionals Conference
@JD_Dillon
October 7, 2016
