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interpersonal skills inportance
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INTERPERSONAL COMMUNICATION
OBJECTIVESBe able to understand five common methods
of communicatingGiven communication situation, be able to
identify different communication behavior of individuals
INTERPERSONAL COMMUNICATION DEFINEDCommunication is a social process involving
understanding and transfer of information from one person to others.
ROLE OF INTERPERSONAL COMMUNICATIONEmployees at all levels spend majority of
their day communicatingThe major skill upon which employees
depend is communicationUnless employees can communicate with
their fellow employees, boss and supervisors they are doomed to failure as effective managers
FACTS ABOUT INTERPERSONAL COMMUNICATIONWhatever media used employees use 70-90%
of their waking hours communicating.Only too often People do not say what they
mean and do not mean what they say.
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THE POWER OF IDEA
The power of idea largely depends on two things.
The swiftness and clarity with which it is received.
The ease with which it is recalled.
FIVE METHODS OF COMMUNICATINGWRITTEN COMMUNICATIONIncludes letters, faxes memosSome experts believe that communicating
with this medium ensures that intended message will reach to the receiver every one will read the same words so everyone will get the same message.
TELECOMMUNICATIONS
It includes telephones, intercom and other voice communication.
Can be more effective because they use 45 % of message capability(7 verbal and 37 tonal)
THIRD PARTY COMMUNICATIONWorst of four methods.Not only the message coveys the meaning
author intends but also the message may be interpreted differently by the receiver
It leads to ambiguity and confusion.FACE TO FACEIt is the best way to communication in most
casesOffers full range of communication.Sender can impart desired meaning and
receiver can ask questions or ask if clarification is needed.
However the effectiveness of medium depend s on kind of message and characteristics of listener.
GESTURAL COMMUNICATION.This type of communication is done without the
use of speech .Thoughts are communicated through bodily movements. YouTube - Body language - Gestures.mp4
IMPORTANT TERMS IN INTERPERSONAL COMMUNICATIONSENDER OR SOURCEENCODINGCHANNELDECODINGRECEIVERFEEDBACK
PERCEPTIONS AND ATTITUDES WHAT WIFE SAYS TO THE
HUSBAND ……….go to the store, lay down the
mulch, wash and wax the car, get the kids to school rent some videos, and finish the rest of dishes
What husbands hear
Go blah blah blah lay down blah blah
blah andBlah blah blah get blah blah blahs some
blah blah blah rest.
DIFFERENT EXPECTATIONSHOW DOES SALES THINKSWe need 10 more peopleIt will lead to greater salesHence greater profit.HOW DOES HR THINKSWe need to cut sales staff by 10It will reduce costHence increase profit
SOLUTIONEffective interpersonal communication
ROLE OF PERCEPTIONS IN INTERPERSONAL COMMUNICATIONaccurate self perception increases the
likelihood of accurate interpersonal communication.
realistic perception of others is a key element in solving problems jointly and working with others.
TENDENCIES CAUSING PERCEPTIONAL DISTORTIONS ARE:
Stereotyping-typically classifying a group on basis of a bias
The halo effect-positive impression of someone
Implicit personality theory-assumption that traits go together
BUILDING INTERPERSONAL SKILLSTHEORY OF BALANCE BY DARWINThere is a tendency to maintain balance in
our body, structure and attitude.In case of imbalance balance is regained
through cooperation with our peers and family.
EMPHATIC LISTENINGWe are either speaking or preparing to speak.
Ask…….are we ignoring?Are we pretending?Are we selectively listening? Are we listening attentively?Are we indulging in emphatic listening?
ITS NOT WHAT WE SAY BUT WHAT WE ARE
Interpersonal communication cannot make up for ineffective actions or half hearted efforts because
Superficial words could easily be sensed
Character and integrity generates trust and communicates most
SAYING WHAT WE MEAN AND MEAN WHAT WE SAY
Taking responsibility for the every word uttered.
Activating the brain before activating the mouth.
Thinking of the impact words will have.
BULDING INTERPERSONAL SKILLSApologizing seriously in case of mistakes.
Keeping commitments .
Attending to little things.
Engaging mind before mouth.
Criticizing action behavior instead of personality.
TEN COMMANDENTSSmile always.
Be appreciative.Pay attention.Practice active listening.Bringing people together.Resolve conflicts.Communicate clearly using simple language.
Step in others shoes.Avoid complaining.
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