IDEA the improvement tool

1

Accelerate IDEA’sand optimise your strategy and processes

“Survey’s are history”

AntwerpEsther Schalkwijk BA May 2011 Drs Olof-Jan Smits MMO i12 – Improve your processes

2

IDEA allows users to interact and

collaborate with each other in a social media dialogue as

creators (prosumers) of user-generated

content in a virtual community. The

creations are used for strategy, policy

and process improvement.

3

Idea combines amulti mediaplatfor m

with apr ocess

managementsystem

Thus…

4

Visually

Communication platform

Process management system

Idea, experience, opinion

Customer, employee,stakeholder

5

How it works

HealthEducation

Employment

Safety

Environment

Transportation

Sport

Youth

Housing

citizens, employees and

other stakeholders

provide ideas, experiences and

improvement suggestions

6

Submit ideas through• Internet• Mail• Text messaging• MMS• Twitter• Video • Photo• Footprint

7

And then?

• Receive idea• Confirm idea• Respond to other ideas

• Label and analyse idea• Automatic link to responsible

employee• Analyse possible improvement,

risk, adaptation possibilities• Check applicability and possible

implementation possibilities• Adaptation in strategies, policies

and/ or processes

• Feedback to submitter

8

9

USP 1

IDEA focuses on outcome AND output

10

USP 2

IDEA brings together all stakeholders in the community

11

USP 3IDEA enables direct interactive communication with citizens through social media

12

USP 4

IDEA constantly improves your strategy, policies and processes

13

14

15

i12Social innovationKorte Schipperskapelstraat 22000 Antwerpen – Belgiëojs@i12.nl | facebook: i12 social innovation |

+31653372474