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Accelerate IDEA’sand optimise your strategy and processes

“Survey’s are history”

AntwerpEsther Schalkwijk BA May 2011 Drs Olof-Jan Smits MMO i12 – Improve your processes

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IDEA allows users to interact and

collaborate with each other in a social media dialogue as

creators (prosumers) of user-generated

content in a virtual community. The

creations are used for strategy, policy

and process improvement.

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Idea combines amulti mediaplatfor m

with apr ocess

managementsystem

Thus…

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Visually

Communication platform

Process management system

Idea, experience, opinion

Customer, employee,stakeholder

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How it works

HealthEducation

Employment

Safety

Environment

Transportation

Sport

Youth

Housing

citizens, employees and

other stakeholders

provide ideas, experiences and

improvement suggestions

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Submit ideas through• Internet• Mail• Text messaging• MMS• Twitter• Video • Photo• Footprint

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And then?

• Receive idea• Confirm idea• Respond to other ideas

• Label and analyse idea• Automatic link to responsible

employee• Analyse possible improvement,

risk, adaptation possibilities• Check applicability and possible

implementation possibilities• Adaptation in strategies, policies

and/ or processes

• Feedback to submitter

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USP 1

IDEA focuses on outcome AND output

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USP 2

IDEA brings together all stakeholders in the community

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USP 3IDEA enables direct interactive communication with citizens through social media

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USP 4

IDEA constantly improves your strategy, policies and processes

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