How to Hire and Keep the Best Staff

How to Hire & Keep the Best

Staff…

Welcome

Relax

Enjoy – eat, drink, connect,

Be Open – take notes, ask how?

Phones, parking, toilets

Participate – share

Contribute & Win…

Link to slides – slideshare.net/trade insights

Today…

Take home…

1. The biggest mistakes made when hiring

2. Steps to hire better people the first time

3. Ways to increase employee loyalty

Who is PROTRADE United?

We believe in a united effort and collective

knowledge to help you find an even better way

to run your business…

Trade specific solutions in…

• Strategy – income, cash flow, profit, team development

• Accounting – financially well organised, minimise tax,

• Marketing – online & offline

• System Integration – streamline IP into the cloud & protected

Why PROTRADE United?

Ultimately for 3 reasons…

1. To help you achieve more of what matters most

2. To raise the standards of trades and related

service businesses around Australia

3. Decrease the anxiety and depression related

deaths amongst trades/construction

Some of our clients…

Breaking the Mould

How to make the transition from being a

‘tradie’ to a

professional of your trade…

Quick hello…

Does it get any easier?

Don’t wish it was easier.

Wish you were better.

Jim Rohn…

Does it get any easier?

Earning potential with your

hands?

$000’s

Earning potential with your

head?

$000,000’s

Adapt the ideas…

To suit your business and

target customer…

Your own economy…

Psychology vs. Skills/Ability

Are you prepared to change?

Change…are you up for it?

Biggest Challenges?

What is the real ‘cost’ of mis-hiring?

Where are your efforts going?

The Cost of Doing What

Everyone Else Does…

The Reality…

• More baby boomers retiring

• Top talent pool is getting smaller

• Hiring to become even more difficult

• Embrace Millennials – they are the future!

• Create a workplace that breeds loyalty

• Understand your people

• The BEST are already employed

10 Biggest Mistakes

Wrong Approach

No Plan

No Process

Poor Environment

Hire Only for Skills

Short Term Thinking

No Position Description

Poor Advertising

Only look at the surface

Poor Reference Checks

No Success Plan

Time to Re-invent

Keep it Simple

Leverage Your Time

Attract vs. Recruit

The Overall Process

1. Hiring (Attracting)

2. Induction & Training for Success

3. Performance Management

4. Leaving

The Overall Process

1. HIRING

2. Induction & Training for Success

3. Performance Management

4. Leaving

Environment is Crucial

Attitude/Values

Skill/Results

A

C

B

D

You attract who you are

Hiring Success

Be on the front foot – always be looking

Create a virtual ‘bench’

Have a stepped process

Don’t cut corners/react – it will bite you

Be patient (no breath vs. bad breath!)

They must convince you

If in doubt…keep looking

1. Have a vision - know who/what you want

2. Create the environment

3. Hire from within

4. Sell the opportunity

5. Qualify TOUGH

6. Make them apply

7. Interview & offer

Hiring Success

1. Know who you want (see it)

1. Key attributes – skill/attitude

2. Match for the values

3. Position description

2. Create the environment

1. Leadership & Core Values

2. Get rid of the C’s & D’s

3. Career progression & opportunity

4. Training & development

5. Flexibility

6. Feedback

7. Recognition

3. Hire from within/networks

1. Reward existing team

2. Connect with your networks (social)

3. Website – promote to your networks

4. Sell the opportunity/business

1. Why work with you company?

2. What do you offer that is different?

3. Attract/excite vs. Scare/push away

5. Qualify TOUGH

1. Automate with application process

2. Guard your time

3. Invest in only those that qualify/follow

directions

4. Check social media first

6. Make them apply

1. Start simple – then progress

2. Can they follow directions

3. Detailed work history vs. resume

4. Check references/social media first

5. Skills/ability tests – never believe them

7. Interview & Offer

1. Rule of 3

2. Be thorough

3. Take notes

4. Don’t fluff/waste time

5. T.O.R.C.

6. Keep digging until you are 97% sure

7. Ask ‘what don’t I like?’

8. T’s & C’s

Pay to Leave

Business Example…1. Created a great team environment

2. Promoted the opportunity - internally

3. Website link – simple questions*

4. 3-page application*

5. Phone - T.O.R.C./profile check

6. Basic skills test

7. Team interview

8. 1-1 interview

9. Job offer

The Overall Process

1. Hiring (Attracting)

2. Induction & Training for Success

3. Performance Management

4. Leaving

The Overall Process

1. Hiring

2. Induction & Training for Success

3. Performance Management

4. Leaving

What has been valuable?

How to Keep the Best

1. Certainty

2. Variety

3. Significance

4. Growth

5. Contribution

6. Connection

6 Human Needs

Leadership

The Vision

Core Values

Core Values

Environment of Trust

Recognition & Reward

Provide Training

Provide Training

What does winning look like?

What ACTION will you take?

It’s interesting you know…

Most of business owners will…

• Hear what we say,

• Understand it intellectually,

• Agree with all the principles,

• Get excited about what’s possible

• KNOW that it is the thing they should

do, yet…

Do nothing!

What gets in the way…

LIFE

!

Which leads to?

Your opportunity to get clear

Complimentary Strategy

Session

• Where you are

• Where you want to be

• The Game Plan to get

your there…

Participant or Spectator…?