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How to Hire & Keep the Best
Staff…
Welcome
Relax
Enjoy – eat, drink, connect,
Be Open – take notes, ask how?
Phones, parking, toilets
Participate – share
Contribute & Win…
Link to slides – slideshare.net/trade insights
Today…
Take home…
1. The biggest mistakes made when hiring
2. Steps to hire better people the first time
3. Ways to increase employee loyalty
Who is PROTRADE United?
We believe in a united effort and collective
knowledge to help you find an even better way
to run your business…
Trade specific solutions in…
• Strategy – income, cash flow, profit, team development
• Accounting – financially well organised, minimise tax,
• Marketing – online & offline
• System Integration – streamline IP into the cloud & protected
Why PROTRADE United?
Ultimately for 3 reasons…
1. To help you achieve more of what matters most
2. To raise the standards of trades and related
service businesses around Australia
3. Decrease the anxiety and depression related
deaths amongst trades/construction
Some of our clients…
Breaking the Mould
How to make the transition from being a
‘tradie’ to a
professional of your trade…
Quick hello…
Does it get any easier?
Don’t wish it was easier.
Wish you were better.
Jim Rohn…
Does it get any easier?
Earning potential with your
hands?
$000’s
Earning potential with your
head?
$000,000’s
Adapt the ideas…
To suit your business and
target customer…
Your own economy…
Psychology vs. Skills/Ability
Are you prepared to change?
Change…are you up for it?
Biggest Challenges?
What is the real ‘cost’ of mis-hiring?
Where are your efforts going?
The Cost of Doing What
Everyone Else Does…
The Reality…
• More baby boomers retiring
• Top talent pool is getting smaller
• Hiring to become even more difficult
• Embrace Millennials – they are the future!
• Create a workplace that breeds loyalty
• Understand your people
• The BEST are already employed
10 Biggest Mistakes
Wrong Approach
No Plan
No Process
Poor Environment
Hire Only for Skills
Short Term Thinking
No Position Description
Poor Advertising
Only look at the surface
Poor Reference Checks
No Success Plan
Time to Re-invent
Keep it Simple
Leverage Your Time
Attract vs. Recruit
The Overall Process
1. Hiring (Attracting)
2. Induction & Training for Success
3. Performance Management
4. Leaving
The Overall Process
1. HIRING
2. Induction & Training for Success
3. Performance Management
4. Leaving
Environment is Crucial
Attitude/Values
Skill/Results
A
C
B
D
You attract who you are
Hiring Success
Be on the front foot – always be looking
Create a virtual ‘bench’
Have a stepped process
Don’t cut corners/react – it will bite you
Be patient (no breath vs. bad breath!)
They must convince you
If in doubt…keep looking
1. Have a vision - know who/what you want
2. Create the environment
3. Hire from within
4. Sell the opportunity
5. Qualify TOUGH
6. Make them apply
7. Interview & offer
Hiring Success
1. Know who you want (see it)
1. Key attributes – skill/attitude
2. Match for the values
3. Position description
2. Create the environment
1. Leadership & Core Values
2. Get rid of the C’s & D’s
3. Career progression & opportunity
4. Training & development
5. Flexibility
6. Feedback
7. Recognition
3. Hire from within/networks
1. Reward existing team
2. Connect with your networks (social)
3. Website – promote to your networks
4. Sell the opportunity/business
1. Why work with you company?
2. What do you offer that is different?
3. Attract/excite vs. Scare/push away
5. Qualify TOUGH
1. Automate with application process
2. Guard your time
3. Invest in only those that qualify/follow
directions
4. Check social media first
6. Make them apply
1. Start simple – then progress
2. Can they follow directions
3. Detailed work history vs. resume
4. Check references/social media first
5. Skills/ability tests – never believe them
7. Interview & Offer
1. Rule of 3
2. Be thorough
3. Take notes
4. Don’t fluff/waste time
5. T.O.R.C.
6. Keep digging until you are 97% sure
7. Ask ‘what don’t I like?’
8. T’s & C’s
Business Example…1. Created a great team environment
2. Promoted the opportunity - internally
3. Website link – simple questions*
4. 3-page application*
5. Phone - T.O.R.C./profile check
6. Basic skills test
7. Team interview
8. 1-1 interview
9. Job offer
The Overall Process
1. Hiring (Attracting)
2. Induction & Training for Success
3. Performance Management
4. Leaving
The Overall Process
1. Hiring
2. Induction & Training for Success
3. Performance Management
4. Leaving
What has been valuable?
How to Keep the Best
1. Certainty
2. Variety
3. Significance
4. Growth
5. Contribution
6. Connection
6 Human Needs
Leadership
The Vision
Core Values
Core Values
Environment of Trust
Recognition & Reward
Provide Training
Provide Training
What does winning look like?
What ACTION will you take?
It’s interesting you know…
Most of business owners will…
• Hear what we say,
• Understand it intellectually,
• Agree with all the principles,
• Get excited about what’s possible
• KNOW that it is the thing they should
do, yet…
Do nothing!
What gets in the way…
LIFE
!
Which leads to?
Your opportunity to get clear
Complimentary Strategy
Session
• Where you are
• Where you want to be
• The Game Plan to get
your there…
Participant or Spectator…?
