Fostering Continuous Improvement Through Retrospectives

FOSTERING CONTINUOUS IMPROVEMENT

through RETROSPECTIVES

Nick OostvogelsLaurens Bonnema

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GOAL of thisSESSION

WHY does

CONTINUOUS

IMPROVEMENT

matter?

WHAT the h*llare

RETROSPECTIVES?

HOW do you

RUN them?

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TO HELP US

IMPROVE

AGENDA

Warm-up exercise

CI, in which form?

Exercise 2

Structure of retrospective

Retrospective1

Facilitator Role

Anti-patterns

Retrospective cookbook

Retrospective 2

Sample exercises

Check-in

EXERCISE 1

SCHEDULED

in which FORM?

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TRIGGERED

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BLINDLYimplementing

EACH IDEA can lead to this:

LEAN manufacturing - TPS

Image: The Toyota Way - Jeffrey K. Liker

KAIZEN

KAI(Change)

CHANGEfor theBETTER

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ZEN(Good)

WHICH business ACTIVITIES need

to be IMPROVED?

KAIZEN EVENT

Planned

Crossfunctional team

2-10 days

2 typesofKAIZEN

GEMBA KAIZEN

Continuous

People involved

On the workfloor

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HousekeepingMuda eliminationStandardization

GEMBA KAIZEN

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SortStraightenShineStandardizeSustain

HOUSEKEEPING - 5 S

SeiriSeitonSeiso

SeiketsuShitsuke

MUDAElimination

STANDARDIZATION

GO to GEMBA first

CHECKGEMBUTSU

TEMPORARYcountermeasures

FINDROOT CAUSE

STANDARDIZE to prevent

5 golden RULES

Workingat the Gemba

General Manager

Image at http://www.evolvingexcellence.com/blog/2010/08/working-at-the-gemba.html

PROJECT POST-MORTEMLESSONS LEARNED

SOFTWARE DEVELOPMENT

MORE FREQUENT with

ITERATIVE development

Agile RETROSPECTIVES

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Image by Jef Cumps

SET the STAGE

STRUCTURE of RETROSPECTIVE

GATHERINFORMATION

INSIGHTS

DEFINE ACTIONS

CLOSE

SET the STAGE

GATHER INFORMATION

INSIGHTS

DEFINE ACTIONS

CLOSE

GATHER INFORMATION

CLOSESET the STAGE INSIGHTS

DEFINE ACTIONS

INSIGHTSSET the STAGE CLOSE

GATHER INFORMATION

DEFINE ACTIONS

DEFINE ACTIONS

SET the STAGE INSIGHTS CLOSE

GATHER INFORMATION

CLOSESET the STAGE INSIGHTS

DEFINE ACTIONSGATHER INFORMATION

TRIGGERmethod

RETROSPECTIVE 1

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FACILITATOR roleHISTORY

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trigger COMMUNICATIONkeep ENERGY level UP

GUIDE through EXERCISESRECORD

BLEND IN

FACILITATOR role

RESPONSIBILITIES

PARTICIPATORYDECISION MAKING

Image : Facilitator’s guide to participatory decision making - Sam Kaner

ANTI-PATTERNS

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NO

STRUCTURE

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puttingTIM

E

PRESSURE

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RIDICULING

Image by 20th Century Fox

DISMISSING REMARKS

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FLYING OVER

UNINTERESTING TOPICS

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ABUSINGHIERARCHY

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NOT PARTICIPATING

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SKIPPINGretrospectives

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DISTRACTINGbehaviour

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STATUS REPORT

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NOCONCRETE ACTIONS

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REFERRING toFAILURE

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RETROSPECTIVECOOKBOOK

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RETROSPECTIVES GONE WRONG

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• No structure• Putting time pressure• Ridiculing• Dismissing remarks• Flying over uninteresting topics• Abusinghierarchy• Notparticipating• Skippingretrospectives• Distractingbehaviour• Status report• No concrete actions• Referring to failure

WHICH ANTIPATTERNS DID YOU SPOT?

PROVEN RETROSPECTIVE TECHNIQUES

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Set the Stage GatherData

GenerateInsightsDecideWhat to Do

Close the Retrospective

SET THE STAGE

GATHER DATA

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GENERATE INSIGHTS

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The Good, The Bad, and The Ugly

DECIDE WHAT TO DO

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CLOSE THE RETROSPECTIVE

ADD VARIATION AND FLAVOR

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Record Truthfully

ProcessConcurrently

Chickensoup For The Soul

ConcludeCoalescently

TryAppreciativeInquiry

AnalyzeRecurrentThemes

Start YourOwnCookbook!

RECORD TRUTHFULLY

http://www.climatecrisis.net/

PROCESS CONCURRENTLY

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CHICKENSOUP FOR THE SOUL

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CONCLUDE COALESCENTLY

TRY APPRECIATIVE

INQUIRY

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ANALYZE RECURRENT THEMES

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START YOUR OWN COOKBOOK!

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JUST DOIT

SCRAMBLEexercise

RETROSPECTIVE 2

SAMPLE exercises

Set the stage

Gather information

Insights Define actions

Close

Brain writing

Emotional Trend Line

3 complaints

5 minutes of fame

Actions centered

Fishbowl

Gallery tour

BRAINWRITING

3 COMPLAINTS

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5 minutes of

FAME

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ACTIONS CENTERED

FISHBOWL

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GALLERY TOUR

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Wrap-up

Laurens Bonnema

• Day-Job:Agile Consultant & Trainer at XebiaUtrechtseweg 491213 TL Hilversumlbonnema@xebia.com

• +31 6 40 124 679

• Night-Jobs:IPMA Netherlands Program Group Agile Management ChairmanAgile Holland TreasurerAgile Consortium Benelux Agile Master Certification Workgroup MemberAgile Project Leadership Netherlands Chapter ChairmanNLScrumMember

• Instant Messaging, Skype, Twitter: laurensbonnema

Nick Oostvogels

• Job:Project addict at 4C TechnologiesVeldkant 33A2552 Kontich, Belgiumnick.oostvogels@gmail.com

• Blog: noostvog.wordpress.com Twitter: @nickoostvogels