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FOSTERING CONTINUOUS IMPROVEMENT
through RETROSPECTIVES
Nick OostvogelsLaurens Bonnema
Image by inajeep at http://www.flickr.com/photos/inajeep/6293310/
GOAL of thisSESSION
WHY does
CONTINUOUS
IMPROVEMENT
matter?
WHAT the h*llare
RETROSPECTIVES?
HOW do you
RUN them?
Image by shht! at http://www.flickr.com/photos/shht/524480606/
TO HELP US
IMPROVE
AGENDA
Warm-up exercise
CI, in which form?
Exercise 2
Structure of retrospective
Retrospective1
Facilitator Role
Anti-patterns
Retrospective cookbook
Retrospective 2
Sample exercises
Check-in
EXERCISE 1
SCHEDULED
in which FORM?
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TRIGGERED
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BLINDLYimplementing
EACH IDEA can lead to this:
LEAN manufacturing - TPS
Image: The Toyota Way - Jeffrey K. Liker
KAIZEN
KAI(Change)
CHANGEfor theBETTER
Image by lenaibojcdruz at http://www.flickr.com/photos/chaos/22725966/
ZEN(Good)
WHICH business ACTIVITIES need
to be IMPROVED?
KAIZEN EVENT
Planned
Crossfunctional team
2-10 days
2 typesofKAIZEN
GEMBA KAIZEN
Continuous
People involved
On the workfloor
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HousekeepingMuda eliminationStandardization
GEMBA KAIZEN
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SortStraightenShineStandardizeSustain
HOUSEKEEPING - 5 S
SeiriSeitonSeiso
SeiketsuShitsuke
MUDAElimination
STANDARDIZATION
GO to GEMBA first
CHECKGEMBUTSU
TEMPORARYcountermeasures
FINDROOT CAUSE
STANDARDIZE to prevent
5 golden RULES
Workingat the Gemba
General Manager
Image at http://www.evolvingexcellence.com/blog/2010/08/working-at-the-gemba.html
PROJECT POST-MORTEMLESSONS LEARNED
SOFTWARE DEVELOPMENT
MORE FREQUENT with
ITERATIVE development
Agile RETROSPECTIVES
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Image by Jef Cumps
SET the STAGE
STRUCTURE of RETROSPECTIVE
GATHERINFORMATION
INSIGHTS
DEFINE ACTIONS
CLOSE
SET the STAGE
GATHER INFORMATION
INSIGHTS
DEFINE ACTIONS
CLOSE
GATHER INFORMATION
CLOSESET the STAGE INSIGHTS
DEFINE ACTIONS
INSIGHTSSET the STAGE CLOSE
GATHER INFORMATION
DEFINE ACTIONS
DEFINE ACTIONS
SET the STAGE INSIGHTS CLOSE
GATHER INFORMATION
CLOSESET the STAGE INSIGHTS
DEFINE ACTIONSGATHER INFORMATION
TRIGGERmethod
RETROSPECTIVE 1
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FACILITATOR roleHISTORY
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trigger COMMUNICATIONkeep ENERGY level UP
GUIDE through EXERCISESRECORD
BLEND IN
FACILITATOR role
RESPONSIBILITIES
PARTICIPATORYDECISION MAKING
Image : Facilitator’s guide to participatory decision making - Sam Kaner
ANTI-PATTERNS
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NO
STRUCTURE
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puttingTIM
E
PRESSURE
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RIDICULING
Image by 20th Century Fox
DISMISSING REMARKS
Image by Sean Dreilinger at http://www.flickr.com/photos/seandreilinger/474738506/
FLYING OVER
UNINTERESTING TOPICS
Image by Jason Carter at http://www.flickr.com/photos/jcarter/1425422404/
ABUSINGHIERARCHY
Image by Thruthout.org at http://www.flickr.com/photos/truthout/4479979191/
NOT PARTICIPATING
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SKIPPINGretrospectives
Image by Dread Pirate Jeff at http://www.flickr.com/photos/justageek/2358182341/
DISTRACTINGbehaviour
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STATUS REPORT
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NOCONCRETE ACTIONS
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REFERRING toFAILURE
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RETROSPECTIVECOOKBOOK
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RETROSPECTIVES GONE WRONG
Image by NickiSymingtonat http://www.bigsaucer.com/i/reuben.jpg
• No structure• Putting time pressure• Ridiculing• Dismissing remarks• Flying over uninteresting topics• Abusinghierarchy• Notparticipating• Skippingretrospectives• Distractingbehaviour• Status report• No concrete actions• Referring to failure
WHICH ANTIPATTERNS DID YOU SPOT?
PROVEN RETROSPECTIVE TECHNIQUES
Image by PragmaticProgrammersat http://www.pragprog.com/images/covers/original/dlret.jpg
Set the Stage GatherData
GenerateInsightsDecideWhat to Do
Close the Retrospective
SET THE STAGE
GATHER DATA
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GENERATE INSIGHTS
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The Good, The Bad, and The Ugly
DECIDE WHAT TO DO
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CLOSE THE RETROSPECTIVE
ADD VARIATION AND FLAVOR
Image by ZsuzsannaKilianat http://westofpersia.files.wordpress.com/2010/04/ground-spices.jpg
Record Truthfully
ProcessConcurrently
Chickensoup For The Soul
ConcludeCoalescently
TryAppreciativeInquiry
AnalyzeRecurrentThemes
Start YourOwnCookbook!
RECORD TRUTHFULLY
http://www.climatecrisis.net/
PROCESS CONCURRENTLY
Image by Dudeat http://www.dude.com
CHICKENSOUP FOR THE SOUL
Image by Clark &Vizdosat http://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/
CONCLUDE COALESCENTLY
TRY APPRECIATIVE
INQUIRY
Image by Clark &Vizdosat http://www.implementingscrum.com/2007/07/30/feedback-is-anyone-listening/
ANALYZE RECURRENT THEMES
Image via Tim Geelenat http://timgeelen.files.wordpress.com/2010/06/bsg.jpg
START YOUR OWN COOKBOOK!
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JUST DOIT
SCRAMBLEexercise
RETROSPECTIVE 2
SAMPLE exercises
Set the stage
Gather information
Insights Define actions
Close
Brain writing
Emotional Trend Line
3 complaints
5 minutes of fame
Actions centered
Fishbowl
Gallery tour
BRAINWRITING
3 COMPLAINTS
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5 minutes of
FAME
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ACTIONS CENTERED
FISHBOWL
Image by Nancy White at http://www.flickr.com/photos/choconancy/3212222495/
GALLERY TOUR
Image by pj_in_oz at http://www.flickr.com/photos/pj_in_oz/3326939259/
Wrap-up
Laurens Bonnema
• Day-Job:Agile Consultant & Trainer at XebiaUtrechtseweg 491213 TL [email protected]
• +31 6 40 124 679
• Night-Jobs:IPMA Netherlands Program Group Agile Management ChairmanAgile Holland TreasurerAgile Consortium Benelux Agile Master Certification Workgroup MemberAgile Project Leadership Netherlands Chapter ChairmanNLScrumMember
• Instant Messaging, Skype, Twitter: laurensbonnema
Nick Oostvogels
• Job:Project addict at 4C TechnologiesVeldkant 33A2552 Kontich, [email protected]
• Blog: noostvog.wordpress.com Twitter: @nickoostvogels