Factors of effective family business culture

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Drivers of Family Business Success

Effective Family Business Culture

Dr. John E. NeffFamily Enterprise Consultingjneff@famentconsult.comOctober, 2013

Agenda• Introduction• Model of Effective Family Business Culture• Model Components– Shared Vision (Direction)– Confidence in Management (Belief)– Learning Agenda (Development)– Role Clarity (Responsibilities)– Family Cohesion (Unity)

• Research Findings & Wrap up

Research Model

Family Firm

Financial Success

EFFECTIVE FAMILY

BUSINESS CULTURE

Shared Vision

Conf. in Mgt.

Learn & Network

Role Clarity

Family Cohesion

Factor 1 - Shared Vision

Leaders and Followers –• Aware of future vision• Meaningful to them• Inspiring and engaging• Guides action in ambiguous situations

Factor #2 - Confidence in Management

Confidence in Management

… Leaders Qualified… Required Abilities… Management capable… Achieved Success in Past

Factor #3 - Networking & Learning

• Personal Development• Industry/Market knowledge• Awareness of Wider Economic Environment

• HOW?– Networking– Professional Groups– Industry Associations– Personal Development

Factor #4 - Family Cohesion

Satisfaction with…• Help from family when

troubled..• Discuss common interests &

share problem solving…• Family accepts new activities

and life-style changes...• Family expresses affection &

responds to feelings of anger, sorrow, and love…

• Time spent together…

Factor #5 - Role Clarity

• Role Clarity (work role):– “My job duties are clear”, – “I know how much authority I have”, etc.

• Conflict in Family Business:– Task Conflict (What is right) – healthy debate– Affective Conflict (Who is right) – destructive to

relationships

Research Findings

Family Firm

Financial Success

EFFECTIVE FAMILY

BUSINESS CULTURE

Shared Vision

Conf. in Mgt.

Learn & Network

Role Clarity

Family Cohesion

Too Much Role Clarity?

Family Cohesion & Role ClarityInteraction – Unexpected Finding

• High Family Cohesion and high Role Clarity was associated with REDUCED financial performance…

Summary - Family Business Success

Effective Family Business Culture – • Shared Vision (Direction)• Confidence in Management (Belief)• Networking/Learning (Development)• Role Clarity (Responsibilities)• Family Cohesion (Unity)

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