Enterprise Social Media for Recruitment Agencies

0800 612 836colm.hannon@esocialmedia.co.uk

Enterprise Social Mediafor

Recruitment Agencies

Linkedin Social Recruitment Event London, 19th July 2011

byColm Hannon

MD of eSocialMedia.co.uk

Agenda

Introduction to Colm and eSocialMedia

Enterprise Social Media

How UK businesses and UK recruiters are using Social Media

What you should do next......

Questions

My Background

To set the record straight: I don’t know everything about social

media!

But eSocialMedia has:

Top enterprise social media consultantsProven methodology Over 60 social media partnersCommon senseA fantastic client list and track record

How we get involved in the conversation...

Direct Resourcing Think Tank

The Talent Think Tank

Digital Leaders Think Tank

The Rugby Business Network

How brands recruit using social media....

Eversheds - creating a ‘Social Media Army’

Financial ServicesPensions

EvershedsContent Hub

Real Estate

Vodafone saved an estimated £2m in hiring fees from a conversational

marketing strategy

To set the scene

In Executive Relationships

But....

The Bar Analogy

Enterprise Social Media is the deployment of online,

collaborative communication to improve business

relationships and reduce costs.

What is Enterprise Social Media?

Your recruiters talk to candidates

Your support people

talk with customers

Your communications people talk to the media

and markets

Your sales people talk with prospects

Your business exists through conversations

Marketing

Customer Service

Biz Dev

How can Social Media support and enhance key business functions?

Compliments of Olivier Blanchard

Replace the term ‘social media’ with the term ‘social interaction’

and it will start to make a lot more sense

Community & social business technology is here & big.....

There is a new breed of social recruitment technology company

Keep yourself informed

Capgemini's CTO team reduced email by 40% using Yammer.

IDC say $1m saved per 1000 staff in productivity.

G4S using Talent Communities

Jive Community Platform for Brand Awareness

Jive For Sales

Top 20 UK Sites (Alexa, March 28th 2011)

• Google UK ?• Google?• Facebook• YouTube • BBC Online• Yahoo!• eBay UK• Windows Live?• Wikipedia • Twitter

• Amazon.com• Blogger.com• Linkedin• MSN• PayPal• The Guardian• Wordpress • The Daily Mail• Bing• Flickr

Experian Hitwise shows that 9000 social-networking sites

received 2.4 billion hits from the UKin January 2011

And 22% of Grandparents in the UK are using social networks!

Mashable 2011

Three C’s of Social Media

Content

Conversation

Community

Own your own conversational spaceWhile you still can

Recruitment in Retail

Apple is the closest ranked ‘recruitment in retail’ YouTube video

behindRetailCrossing.com

By 2014 Mobile Internet usage will have overtaken desktop Internet

usageMorgan Stanley 2011

That’s 18 months away.....

Are you ready?

Jobvite Recruiter Survey

Job boards are trying to catch up

What I hear recruitment agencies say

We want:

•More new clients

•Grow existing accounts

•Better candidates

•Less poor candidate volume

•Better internal communication and training

•Reduced costs

We are worried about:

SM reducing productivity

Controlling the message

Cost of time and £ investment

I’m already too busy!

What if we mess it up?

How is social media currently used in recruitment?

• Search and Source

• Advertise, Message and Promote

• Engage and Communicate (eSM)

Miramar – London Executive Search

Jeff Bullas & Greg Savage CEO of Firebrand Talent on YouTube

Greg’s Savage Truth about Social Media

Helped international internal comms with staff

Filled a conference via Twitter

SM is not the solution to all of their problems but a big part

Met suppliers and trainers online who trained his staff

Made hires for his company

Blog is exposed in industry press

Greg’s Savage Truths about Social Media

Each recruiter has a personal url on their site

Video is the future

Job boards don’t find people – people find people

Time is a challenge

Take social media seriously

Don’t under estimate the positive and negative impacts

It’s an ongoing commitment & not a quick fix

Listen Target Engage

What to do...

What many organizations forgot to askbefore getting into the Social space:

“What are we trying to accomplish?”

Define the objective FIRST.THEN come up with the tactics.

Slide compliments of Olivier Blanchard

What does a Monitoring Dashboard look like?

Other tabs display relevant videos, conversations and competitor mentions

RSS News feeds

Google news summary

Conversations on forums

Conversations on blogs

Monitor

Plan & ProduceContent

Broadcast & Engage

Ongoing Process

Recruiters are becoming sector experts

by adding value & sharing: • Articles• Videos• Presentations• Podcasts• Data• Contacts• Advice

Basic Relevant Infrastructure

Do you have this?

Cost effective tools...

What Should You Do Next?

• Look at what you are currently doing and what is working for you and the competition

• Start with a pilot• Define how each department will utilise

social media• Integrate existing and new solutions• Draft processes to improve operational

efficiency• Train your staff • Review and improve

Questions...

Enterprise Social Media for Recruitment Agencies

Business

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