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http://ITServiceContractSecrets.com SUMMARY SLIDES: Have you ever ended a computer maintenance agreement? This article gives some tips on getting rid of difficult clients. Copyright (C) SP Home Run Inc.
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SPHomeRun.com
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com
Ending a Computer
Maintenance
Agreement How to Ditch a Customer
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If a Client is
Consistently
Taking Up Your
Time Unfairly or
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Causing Your
Stress Levels to
Rocket,
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It’s Time to Break
Free
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Here are a
Few Tips On
How to Do So:
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1. Keep It Friendly
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Explain Your
Reasons for
Wishing to End
the Agreement
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Clearly and Politely,
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And Do So
in Writing
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2. Honor Your
Contract
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Step Away Within
the Terms and
Notice Periods of
Any Contract You
have in Place
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3. Hand Over
Professionally
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Ensure You Pass
Documentation On
to Your Successor
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And Notify Them
of Any Ongoing
Technical Issues
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4. Remain
“On-Hand”
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Don’t Ignore Your
Ex-client if that
Client Needs to
Come Back to You
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After the Agreement
has Ended
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To Ask for
Passwords
or other Details
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Freeing Yourself
of a Troublesome
Client Can be a
Cathartic
Experience
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That Leaves You
With the Time and
Energy to Seek out
Better Customers
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Don’t Be Afraid to
Clear out the Trash
on Occasion
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But Make Sure You
Do it Right!
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Have You Ever
Ended a Computer
Maintenance
Agreement?
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Share Your
Experiences in the
Comments Below
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SPHomeRun.com Recommended Reading:
IT Service Contract Secrets
for Getting More Repeat Clients and
Recurring Service Revenue
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Free Special Report Now at
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SP Home Run is a registered trademark of SP Home Run Inc.
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