Ed Batista, Interpersonal Dynamics (aka Touchy Feely) @StanfordBiz, Class 1: BEGINNINGS

Dynamics InterpersonalEd BatistaWinter 2017CLASS 1: BEGINNINGS

Foundational conceptsIntroduce our staff4 exercises in pairsSmall group discussionFinal commentsHere until 5:50pm

Today’s agenda

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Who am I?

Executive coach, GSB Lecturer & alumnusContributor @HarvardBizThe Art of Self-Coachingwww.edbatista.com

Why this coursematters to me…

Impact on my career, marriage & lifeUltimately led me to coaching20+ groups, 250+ students

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I will…Give you my bestWelcome inputEnd on time

What else would be helpful for you?

Workingagreements

WorkingagreementsI ask you to…

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WorkingagreementsI ask you to…Start on time

WorkingI ask you to…Challenge yourself

agreements

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WorkingI ask you to…Minimizedistractions

agreements

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WorkingI ask you to…Respectconfidentiality

agreements

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WorkingI ask you to…Start on timeChallenge yourselfMinimize distractionsRespect confidentiality

Can we all commit to this?

agreements

Some basic

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concepts

Learning & stressYerkes-Dodson Law (Harvard

psychologists, 1908)Arousal improves performance up to a pointModest stress = More effective learningToo much stress = No learning

Learning & stress

Stress

Learning

Learning & stressHans Selye, Université de Montréal

Eustress & distress

Learning & stress

Stress

Learning

Eustress Distress

Learning & stress

Stress

Learning

Eustress Distress

Essential to push yourself…

Learning & stress

Stress

Learning

Eustress Distress

…but not past the tipping point

Learning & stress

Stress

Learning

Eustress Distress

Only you know where it is

Learning & stress

Stress

Learning

Eustress Distress

THIS is the goal

Learning & stress

Stress

Learning

Eustress Distress

NOT this

Feedback is…StressfulConfusingUnwelcome

An actual giftNo stressNo confusionAlways welcome

If it’s not a giftIt’s data……on your response to their behavior…& on their response to your behavior

what is it?

If it’s not a giftIt may be directiveStop…Start…Do more…Do less…

what is it?

If it’s not a giftBut it’s not……a commandment…nor do we have a duty to obey

what is it?

It’s not like this…

It’s like this

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A model can help

When you do [X], I feel [Y].

The simplestfeedback model

When you do [X], I feel [Y].

Emotions areattention magnets

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Emotions areattention magnetsDisclosing feelings can be

uncomfortableBut we’re wired to respond to emotionAnd vulnerability can create intimacyComfort with discomfort

Introductions

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Our FacilitatorsThey’re NOT…In charge of the T-groupAny more (or less) responsible for outcomes

Our FacilitatorsThey ARE…In a dual role (also members)In a differentiated role (not always members)

Our FacilitatorsDon HejnaLela DjakovicMark VoorsangerRich KassSue NevilleTuquynh Tran

And a guestBrian Lowery

Reading CoachesGSB-trained Facilitators

Comment on portions of written workPurpose is to support your learning in T-group

Reading CoachesStephanie Stevens

GSB FacilitatorDigital MediaGroup 1 (Half)(Don & Lela)

Reading CoachesSunny Sabbini

GSB FacilitatorTherapist/MediatorGroup 1 (Half)(Don & Lela)

Reading CoachesNorman Tran

GSB FacilitatorProduct DesignGroup 2(Rich & Tuquynh)

Reading CoachesJamila Rufaro

Senior FacilitatorStanford PhDGroup 3(Mark & Sue)

Reading CoachesYou’ll hear from them next week

Your Coach is here to support youI strongly encourage you to engage them

Competencies & challenges

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CompetenciesInterpersonal Dynamics ReaderInterpersonal & group competenciesChallenges in interpersonal learning

& challenges

CompetenciesWe’re all asking ourselves…What skills do I bring?What skills do I lack?Reflect

& challenges

Share withOne skill I’m bringingOne skill I’m lacking

your partner

Safety, trust,

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intimacy

CONTEXT Learning,

Awareness,& Behavioral

Change

Experimentation,Risk-Taking,

& Vulnerability

Safety, Trust, Intimacy

Initial Conditions

Safety, trust,What characterizes a group with these qualities?What behaviors contribute to them?What behaviors detract from them?

intimacy

Safety, trust,Reframe the questions…How do I personally contribute to these qualities?How do I personally detract from them?Reflect

intimacy

Share withHow I tend to create safety, trust & intimacyHow I tend to diminish safety, trust & intimacy

your partner

Safety & stress

Stress

Learning

Eustress Distress

Safety is a necessary condition…

Safety & stress

Stress

Learning

Eustress Distress

…not a final destination

Social identity

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Social identityA core theme in this courseReferenced most weeks & the focus of Week 5

Social identityHalvorson (Getting to “Us”)Positive impact in the workplaceSense of group identity

= Higher morale & productivity

Social identityHenri Tajfel & John TurnerGroup memberships shape individual identityStems from a basic cognitive process

= Tendency to group things together

Social identityBut we exaggerate…1. Differences between groups2. Similarities within groups

= Inevitable stereotypes

Social identityContinuum of social behavior IntergroupInterpersonal

Intergroup

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Intergroup

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Interpersonal

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It’s usually both

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Note….Social identity transcends gender, ethnicity, etc.Categorical relevance is highly subjective

On the cover…Write down the visible

social identitiesthat matter to you

Getting to knowyou (better)

Inside…Write down the invisible ones

Getting to knowyou (better)

What social identities matter most to me?How might they impact me here?

Share withyour partner

Final comments

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Myths & legends

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Logistics

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Add/dropFri Jan 13, 11:59pmWhy might you consider dropping?

deadline

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Attendance

AttendanceEvery class and T-group session is mandatoryUnexcused absences drop grade 1 full levelNo allowances for interviews, recruiting, other classes, weddings, family events or…

February 14

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February 14Details in the Course ManualPlan to hold T-groups as scheduledMay start at 6pm if all 14 members agreeMay move to Wed or Thurs if all 14 members

agree on a 3-hour block before 10:30pmWhy such a strict policy?

February 14

February 14My responsibility as facultyCreate optimal learning conditionsProtect rights of those not going to VegasRemaining in this section is a commitment

to abide by the terms of the Course Manual

Canvas

CanvasEverything is onlineCourse Manual (Required for today)Syllabus (Replicated in weekly modules)Modules (Readings, class notes & assignments)Assignments (Left menu & bottom of home page)Problems? pmattish@stanford.edu

Weekly reading

1 2 3 4 5 6 7 8 9 100

1020304050607080

Assignments

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AssignmentsTwo weekly assignments*Pre-Class: Due Mondays @ NoonPost-Group: Due Thursdays @ NoonAlways check the Readings & Class Notes page

Next stepsSee Week 2 Readings & Class Notes on CanvasWeek 2 Pre-Class Assignment due Mon @ NoonWeek 2 Tues Jan 12, 3pm hereFirst T-group 7-10pm

Dynamics InterpersonalFor more:www.edbatista.com/interpersonal-dynamics.html