Connecting Atlassian JIRA and Workplace by Facebook

Connecting JIRA and

Workplace by Facebook RobCastaneda

Who Am I?

•  Founder/CEOServiceRocket• Husband/Father/Coach•  TheleadguitaristinthemostpopularopensourceRockOperaof2016!•  SoDwareAdopGonNerd@robertcastaneda

FULLTIMEEMPLOYEES250

4GLOBALOFFICES–SYDNEY,PALOALTO,SANTIAGO,KUALALUMPUR

GLOBALCULTURE1

Who is ServiceRocket?

HowcanImonitorproductuseandproacGveyidenGfyimprovementsformycustomer?

HowcanIhelpCustomersimplementoursoDware? How can ensure our product

becomes integrated into customer people, processes, and systems? How can I maintain

engagement after initial launch? HowcanIensure

broadadopGonandeverydayuse?

How can ensure our product becomes integrated into customer people, processes, and systems?

HowdoIcreateeasy-to-useeducaGonalprograms&tools?

CanIsupportuserswhentheyneedhelp?

How can I help customers adapt to using our product? ?

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SOFTWARE ADOPTION CHALLENGES

Unfulfilled value MEANS INCREASED CHURN

Source:Consump)onEconomics:TheNewRulesofTech

EFFECTIVEUSAGERATEOFENTERPRISESOFTWARE

50%

1/7ONLY

OFENTERPRISESOFTWAREDEVELOPMENTSARERATEDSUCCESSFULBYITEXECS

Teams are more effective than ever

• Atlassianproducts,suchasJIRA,ConfluenceandJIRAServiceDeskhavemadetheenterprisemoreagile,efficientandcollaboraGve

•  SimplifiedthecreaGonofworkflowsandautomaGon•  Streamlinedprocesses•  IncreasedInnovaGon•  60,000+enterprisesworldwide

Image: PinkElephant.com

What is Workplace by Facebook?

A different way of running a company

A different way of working

Facebook understands how people use technology to connect and communicate now

A different way of working

…and in the future

14

The Head

• WhiteCollar• CorporateHeadquarters• BusinessProcesses•  Strategy• OpGmizedWorkflow•  Efficiency

Head(Systems&Processes)

The Hands

•  Theworkersinthefield• DirectinteracGonwithcustomers• Don’tworkatacomputer•  Seethingsthatheadofficecan’tseebutneedstosee

•  Smartphoneenabled

Hands(Whoisclosestto

theacGon?)

The Future integrated Workplace

Head(Systems&Processes)

Hands(Whoisclosesttothe

acGon?)

Employee reports a problem via Video

Hands(Whoisclosestto

theacGon?)

Head(Systems&Processes)

The Heart – Mission Driven Leadership

•  StrongValuesandMission• Conscious,EmpatheGcleaders• HigherPurpose• AlignedStakeholders&Team•  EmpoweredCulture• HighrecogniGonenvironment

Heart(Vision&Values)

The Future Exponential Workplace

Head(Systems&Processes)

Hands(Whoisclosestto

theacGon?)

Heart(Vision&Values)

But what about the metrics?

Reporting issues as simple as taking a photo

Issue created in JIRA

Updates posted in Workplace

Org Charts for Workplace

Adoption Offerings

TRAINING

IMPLEMENTATION

SUPPORT

ADD-ONS

Action Items – what do I do next?

1.  Visitservicerocket.com/facebookforaWorkplaceaccount

2.  SignupforourWorkplaceChampionsCourseNextWeek!–Lookforthe40%offcouponinyouremail

3.  ContactusfortheVIPBetaprogram•  OrgCharts,JIRAandSalesforce

Thank You

Questions?