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Connecting JIRA and
Workplace by Facebook RobCastaneda
Who Am I?
• Founder/CEOServiceRocket• Husband/Father/Coach• TheleadguitaristinthemostpopularopensourceRockOperaof2016!• SoDwareAdopGonNerd@robertcastaneda
FULLTIMEEMPLOYEES250
4GLOBALOFFICES–SYDNEY,PALOALTO,SANTIAGO,KUALALUMPUR
GLOBALCULTURE1
Who is ServiceRocket?
HowcanImonitorproductuseandproacGveyidenGfyimprovementsformycustomer?
HowcanIhelpCustomersimplementoursoDware? How can ensure our product
becomes integrated into customer people, processes, and systems? How can I maintain
engagement after initial launch? HowcanIensure
broadadopGonandeverydayuse?
How can ensure our product becomes integrated into customer people, processes, and systems?
HowdoIcreateeasy-to-useeducaGonalprograms&tools?
CanIsupportuserswhentheyneedhelp?
How can I help customers adapt to using our product? ?
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SOFTWARE ADOPTION CHALLENGES
Unfulfilled value MEANS INCREASED CHURN
Source:Consump)onEconomics:TheNewRulesofTech
EFFECTIVEUSAGERATEOFENTERPRISESOFTWARE
50%
1/7ONLY
OFENTERPRISESOFTWAREDEVELOPMENTSARERATEDSUCCESSFULBYITEXECS
Teams are more effective than ever
• Atlassianproducts,suchasJIRA,ConfluenceandJIRAServiceDeskhavemadetheenterprisemoreagile,efficientandcollaboraGve
• SimplifiedthecreaGonofworkflowsandautomaGon• Streamlinedprocesses• IncreasedInnovaGon• 60,000+enterprisesworldwide
Image: PinkElephant.com
What is Workplace by Facebook?
A different way of running a company
A different way of working
Facebook understands how people use technology to connect and communicate now
A different way of working
…and in the future
14
The Head
• WhiteCollar• CorporateHeadquarters• BusinessProcesses• Strategy• OpGmizedWorkflow• Efficiency
Head(Systems&Processes)
The Hands
• Theworkersinthefield• DirectinteracGonwithcustomers• Don’tworkatacomputer• Seethingsthatheadofficecan’tseebutneedstosee
• Smartphoneenabled
Hands(Whoisclosestto
theacGon?)
The Future integrated Workplace
Head(Systems&Processes)
Hands(Whoisclosesttothe
acGon?)
Employee reports a problem via Video
Hands(Whoisclosestto
theacGon?)
Head(Systems&Processes)
The Heart – Mission Driven Leadership
• StrongValuesandMission• Conscious,EmpatheGcleaders• HigherPurpose• AlignedStakeholders&Team• EmpoweredCulture• HighrecogniGonenvironment
Heart(Vision&Values)
The Future Exponential Workplace
Head(Systems&Processes)
Hands(Whoisclosestto
theacGon?)
Heart(Vision&Values)
But what about the metrics?
Reporting issues as simple as taking a photo
Issue created in JIRA
Updates posted in Workplace
Org Charts for Workplace
Adoption Offerings
TRAINING
IMPLEMENTATION
SUPPORT
ADD-ONS
Action Items – what do I do next?
1. Visitservicerocket.com/facebookforaWorkplaceaccount
2. SignupforourWorkplaceChampionsCourseNextWeek!–Lookforthe40%offcouponinyouremail
3. ContactusfortheVIPBetaprogram• OrgCharts,JIRAandSalesforce
Thank You
Questions?
