Conflict Management Resolution Series

+

Conflict Management Strategies

How to Resolve, Prevent and Professionally Negotiate Conflict Resolution for Everyone’s Benefit

+Basics

“Conflict is a normal indicator of Growth Potential”

+1. Determine the Conflict

+2. Determine Resolution Importance

+Section #1: Understand Theory

+Element #1 – Competitive Style

+Element #2 – Collaborative Style

+Element #3 – Compromising

+Element #4 – Accommodating

+Element #5 – Avoiding

+Section #2: The 8 Conflict Sources

+#1. Conflicting Resources

+#2:Conflicting Styles

+#3: Conflicting Perceptions

+#4: Conflicting Goals

+#5: Conflicting Pressures

+#6: Conflicting Roles

+#7: Conflicting Personal Values

+#8: Unpredictable Policies

+Section #3: The

Conflict Layer Model

+Clarify Needs Begins with Position

+1. Separate Position from Interest

Positions – What We Say We Want

+2. Identify Your Needs

Positions – What We Say We Want

+3. Negotiate on Common Terms

Positions – What We Say We Want

Needs – What We

Must Have

+Summary

Section #1: Understand the Theory

Section #2: Know the Conflict Sources

Section #3: Apply the Layer Model

+Access The Full Resources Suite

www.leadingpoint.com.au/conflict-leader-series-offer

+Company Information

Martin Longden

LeadingPOINT Australia

P:+61 3 9587 1220

E: info@achieveinfluence.com.au