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WELCOME!
Communicat ion in an organizat ion
Presenter: Maha H
Topic S.no
What is communication? 1.
Ways of communication 2.
Formal and In-formal communication 3.
Effective communication 4.
Direction of communication 5.
Purpose of communication 6.
Barriers to communication 7.
Table of Contents:
Communication is the exchange of thoughts, messages, or informati on either
by speech, signals, writi ng, or behavior.
Sender Encoding Channel Decoding Receiver
Feedback
Communication Process
Ways of communication:
Written Oral
Visual Non-verbal
Communication can be grouped into:Formal communication :
Line of authority flows from top to bottomOfficial messages are transferred E.g. - memo to immediate superior
- memo to subordinates - board meetings
- interview or hearing
Informal communication:Information that spreads orallyOne to one basis
E.g. Grapevine - Gossips - Rumors
- Leak of confidential information
Effective communication
receiver
sender
message
medium
feedback
5Cs:Clarity
Completeness
Conciseness
Correctness
Concreteness
Direction of communication
Upward
Downward
Lateral
Lateral
Purpose of communication
To establish a better relationship between the members of an organization
To exchange ideas and information
To stimulate action
To instruct and train
To meet human and cultural needs
To evaluate performance
For group decision making
Barriers to communication
Physical barrier
Language difficulties
Perceptual barrier
Emotional barrier
Psychological barriers
Physiological barrier
Attitudinal barriers
“ Good communication is as sti
, mulating as black coffee and .just as hard to sleep after
”
quoted by Anne Morrow Lindbergh
Communication Quote
!!THANKYOU
ANY QUESTIONS?
P.S: For further queries post on my slideshare wall, I will try to get back to you asap!
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