Communication

Organizational behaviour

Presented to:- Presented by:-A .Prof R. Marwaha Nitish jain

M.Com 1 Hitesh Kamla lohtia sanathan dharama college

View the clips and explain what are you feeling after viewing that picture

• Shall we start……..?

Eyes explains angriness/angry eyes

This sign belongs to……?

No Parking

A girl is writing letter to someone

Professor explains the topic by writing and explaining

A lady is Thinking or viewing something

Communication

writing

listening

thinking

viewingUnderstanding

explain

signs

Definitions

• The transfer of information from one person to another , whether or not it elicts confidence but the information transfer must be understandable to the receiver

---C G BROWN

• In its everyday meaning communicating refers to the transmitting of information in the form of words or signals or signs from a source to receiver

------ keitb and gubellini

Communication means the imparting

conveying or exchange of ideas

knowledge etc whether by speech ,

writing or signs

• 1) communication from communis• 2) Latin word• 3) means to share views• 4) features

– min two persons– message is must– may be written or oral– Two way process– Feed back importance

• 5) Importance–Decisions–Smooth working –Coordination– Increase managerial efficiency–Leadership –Motivation–Control–Job satisfaction –Public relation–Cost benefits6) Process of communication

Channels of Communication

Organizational base

• formal• informal

Flow base

• downward• upward• horizontal• diagonal

Media base

• written• oral• gestural

Barriers of communication

Physical barriers

Resistance to change

Attitudinal barriers

EFFECTS OF EMOTIONS and POOR LISTENING

PERCEPTIONS

Language problems

ABSENCE OF FEEDBACK,POOR FEEDBACK

Presentation of information

TO OVERCOME BARRIERS:

• Learn to use feedback well

Use direct, simple language, or at least use language appropriate to the receiver.

Learn to use supportive communication, not defensive communication.

Use proper channel(s). Learn to use channels well.

Listen to UNDERSTAND!

Current issues in communication

• 1) technology and communication• 2) Man woman communication• 3) political environment• 4) ethical issues in communication

Ten Rules for Good Listening

Rule Listening Reasoning Behind the Rule

1. Stop talking You cannot listen if you are talking.

2. Put the person at ease Help a person feel free to talk; create a permissive environment.

3. Show the person you Look and act interested; listen to want to listen understand, not to oppose.

4.Remove distractions Don’t doodle, tap, or shuffle papers; shut the door if necessary to achieve quiet.

5. Empathize Try to see the other person’s point of view.

6. Be patient Allow plenty of time; do not interrupt; don’t start for thedoor or walk away.

7. Hold your temper An angry person takes the wrong meaning from words.

8.Go easy on argument Don’t put people on the defensive and criticism and cause them to “clam up” or

become angry; do not argue- even if you win, you lose.

9. Ask questions This encourages a person and shows that you are listening; it helps to develop points further.

10. Stop talking This is first and last, because all other guides depend on it; you cannot listen effectively while you are talking.

UNDERSTANDING

• I KNOW WHAT YOU MEAN• KNOW WHAT I MEAN?• I HEAR YOU• I’VE BEEN THERE!• YOU UNDERSTAND ME?• YOU HEAR WHAT I SAID?• YOU KNOW WHAT TO DO?• I KNOW WHAT YOU’RE TALKING ABOUT.