View
2.862
Download
0
Category
Preview:
DESCRIPTION
Becoming a Team of Choice is more important than ever in a tight talent market. Here is a process to consider.
Citation preview
Imagine Imagine Becoming…Becoming…
A Team A Team OfOf
Imagine A Imagine A Team Where...Team Where...
• Everyone knows the goal• Members work cooperatively to achieve results
• Creativity is respected• New and better ways are consistently sought out
• People value their team membership and rarely leave for other opportunities
• The commitment to success is obvious
CCheckheckStart by Start by
knowing where knowing where you are...you are...
CheckCheck• Understand your organization’s
goals• Understand job responsibilities
and have the skills to perform• Trust each other and provide help
where needed• Deal with conflict appropriately
and use it to create positive change
• Share information openly and freely with each other
• Know the expectations for performance
• Use time well and solve problems effectively
Use a Team Check-up Use a Team Check-up to learn if team to learn if team
members...members...
HHearearFind out why you Find out why you are where you are are where you are and how to chart and how to chart a course into the a course into the
future...future...
• Provide the results of the assessment to all team members
• Use a SWOT exercise to get all points of view and discover ideas to move the team forward
• Create a preferred future based on everyone’s input
• Develop a follow-up plan and put it into action
HearHearGet the team Get the team
together to review together to review the Team Check-Upthe Team Check-Up
OOpenpenBuild a human Build a human infrastructure infrastructure
that will that will support your support your
future...future...
• Identify everyone’s communications style within the DISC model of behavior
• Create awareness of individual style and its impact on the team
• Show how to adapt personal styles and open communication
• Build the elements of trust- Congruence, Reliability, Openness and Acceptance
OpenOpenMap the Map the
communication communication patterns of the teampatterns of the team
• Develop listening as a key skill in communication with internal and external customers
• Expand the ability to express ideas, feelings and goals in a way that strengthens the team
• Help people learn more about each other while they build trust
• Encourage responsibility and appropriate control of emotions
• Link personal goals and values to the purpose of the team
Open Open FurtherFurther
Provide guided Provide guided exploration of exploration of interpersonal interpersonal communication communication
through through Adventures Adventures in Attitudesin Attitudes®
IInvolvenvolveProvide reasons Provide reasons
for team for team membership...membership...
• Identify each person’s strength as a Creator, Advancer, Refiner or Executor
• Provide practice solving problems or developing new products, services or procedures using these roles
• Experience total involvement with a 30 day idea campaign to reduce costs or increase customer satisfaction
InvolveInvolveEquip people to Equip people to
embrace and embrace and participate in participate in
changechange
CCheck heck AgainAgain
Create a Create a feedback feedback
culture to keep culture to keep the team the team process process
dynamic...dynamic...
• Revisit the Team Check-Up and compare results to original assessment
• Use 360 Feedback to assess individual team member or team leader behavior
• Conduct customer satisfaction surveys (internal and external)
• Introduce an Individual Development Planning process to set and achieve goals
Check Check AgainAgain
Assess the Assess the organization and its organization and its members to measure members to measure progress and build progress and build
skillsskills
EEnrichnrichTap the depths Tap the depths
of human of human synergy...synergy...
• As the process continues, offer additional opportunities to strengthen the relationships between:– Sales reps and prospects with Sales Training
– Employees and customers with Customer Service Training
– Supervisors and employees with Management Development
– All members of the team with Team Building
EnrichEnrichTake the learning Take the learning deeper and deeper deeper and deeper while expanding while expanding the potential of the potential of
the teamthe team
Imagine Imagine Becoming…Becoming…
A Team A Team OfOf
A Typical Plan
How a typical organization would
implement the Team of CHOICE process
Phase 1Phase 1The TeamTeam Checkup
Orientation SessionOrientation Session
• Overview of the Team Checkup processOverview of the Team Checkup process
• Completion of Relationship Profile (DISC)Completion of Relationship Profile (DISC)
Phase 1Phase 1The TeamTeam Checkup
First Town MeetingFirst Town Meeting
• Results of Team Checkup are Results of Team Checkup are discusseddiscussed
• DISC Profiles are reviewedDISC Profiles are reviewed
• Strengths/weaknesses of team are Strengths/weaknesses of team are identified using SWOT exerciseidentified using SWOT exercise
• Ground rules are developedGround rules are developed
Phase 1Phase 1The TeamTeam Checkup
Second Town MeetingSecond Town Meeting
• Team strengths & weaknesses are analyzedTeam strengths & weaknesses are analyzed
• Team members develop a list of possible Team members develop a list of possible goalsgoals
• Ground rules reviewedGround rules reviewed
Phase 1Phase 1The TeamTeam Checkup
Third Town MeetingThird Town Meeting
• Team goals are selectedTeam goals are selected
• Action plans created for achieving goalsAction plans created for achieving goals
• Team members commit to ground rules and Team members commit to ground rules and action planaction plan
Phase 1Phase 1The TeamTeam Checkup
Optional Team MeetingOptional Team Meeting
• Advanced session on DISC model to Advanced session on DISC model to build trust among team membersbuild trust among team members
Phase 2Phase 2Building The Team Approach
• Introduce the Introduce the Adventures In AttitudesAdventures In Attitudes®® ProgramProgram
• 10 basic modules plus specific team 10 basic modules plus specific team selections:selections:
• Relationship Strategies - advanced DISCRelationship Strategies - advanced DISC
• Time MasteryTime Mastery
• Stress ManagementStress Management
• LeadershipLeadership
• InnovationInnovation
Phase 3Phase 3Walking The
Talk
• 360 Feedback Assessment as required360 Feedback Assessment as required
• Peer review of ground rule adherence Peer review of ground rule adherence among team membersamong team members
• Feedback to team leader on leadership Feedback to team leader on leadership skills skills
Phase 4Phase 4Continuous Improvement
• Ongoing team member development in skills Ongoing team member development in skills identified by earlier phases of the processidentified by earlier phases of the process
• Sales TrainingSales Training• Customer Service TrainingCustomer Service Training• Management DevelopmentManagement Development• Team CoachingTeam Coaching• Team Leader CoachingTeam Leader Coaching
• Select from a wide variety of Select from a wide variety of programs, products and services to programs, products and services to meet your team’s unique needsmeet your team’s unique needs
Become A Become A
Team of CHOICE!Team of CHOICE!
Recommended