Barbara Shannon: Shift Happens--Getting Ready for Great Big Change

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Barbara Shannon explains why consultants and smaller businesses are poised to take advantage of the flow economy at the June 2013 Bay Area Consultants Network (BACN) meeting

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SHIFT Happens!

Including insights from John Hurley; John Seeley Brown; Lang Davison; Deloitte Center for the Edge; Robert J. Gordon; Tomas Sedlacek; Daniel Pink; Richard Florida

“What we’ve got at GM now is a general comprehension that you can’t run this business by the left, intellectual, analytical side of the brain. You have to have a lot of right side, creative input. We are in the arts and entertainment business, and we’re putting a huge emphasis on world-class design.”

GM Vice Chairman Bob Lutz

“There is more competition now than ever before. We keep a laser focus on our customers. We go beyond “process efficiencies”. Clear goals, great people, empowerment and trust move faster and better than too much process.”

Nike CIO – Roland Paanakker Interviewee – The DNA of Great Big Change

SAP Global Business Transformation Summit

Relentless growth = death!

But that’s un-American!

Topple rate for companies with more than $100M in net sales increased almost 40% over firms in the lower decile.

> 100M Sales

TOPPLE RATE (1965 – 2010)

Bigger is NOT better…!

ROA for US Companies(1965 – 2010)

Houston, we have a problem…!

Productivity isn’t helping…!

Low Increase Moderate Increase

High Increase In

crea

se

Stat

ic

Dec

reas

e

RO

A

Labor Productivity

Productivity isn’t helping…!

ROA and Labor Productivity Changes 1987 - 2010

WE’RE NOT IN KANSAS ANYMORE!

ROA of US companies = ¼ of what it was in 1965

Topple rate of largest companies is accelerating at three times the rate of smaller firms

Average tenure in S&P 1965 = 50 -100 years

Average tenure in S&P 2011 = 10 – 20 years

Growth in per capita GDP has steadily declined since 1972

The long-term trend is toward higher short-term stock price volatility

Wave One Wave Two Wave Three

The Shift Index 2011

The Shift Index 2011

Wave One Wave Two Wave Three

The Shift Index 2011

Wave One: Foundation

Digital Infrastructure Adoption vs. Previous Infrastructure Innovations

5X

2X

Wave One: Foundation

Wave One Wave Two Wave Three

The Shift Index 2011

Wave Two: Flows

Wave One Wave Two Wave Three

The Shift Index 2011

Wave Two: Flows

Wave One Wave Two Wave Three

The Shift Index 2011

Wave Three: Impact

Wave One Wave Two Wave Three

The Shift Index 2011

Wave Three: Impact

ROA for US Companies(1965 – 2010)

Topple rate for companies with more than $100M in net sales increased almost 40% over firms in the lower decile.

> 100M Sales

Topple Rate for US Companies 1965 – 2010

Low Increase Moderate Increase

High Increase In

crea

se

Stat

ic

Dec

reas

e

RO

A

Labor Productivity

ROA and Labor Productivity Changes 1987 - 2010

Flow, not productivity or size is what matters most now

Wave One Wave Three

“As technology and culture change make sharing knowledge easier, flows become increasingly important drivers of competition.”

Deloitte Passionate Workforce Study 2011

Worker PASSION drives FLOWS and can significantly improve firm performance.

PASSION Drives FLOWS

“When people engage passionately with their work, they seek ways to connect with others who

share their passion and who can help them improve faster.”

Deloitte Passionate Workforce Study 2011

1 – 99 100 – 999

1000 – 4000

5000

Worker Passion by Size of Firm Passionate Engaged Passive Disengaged

THEN

Size Matters

– Bigger is better

– Seeking Growth

– Acquire to Grow

Accelerate through efficiencies

– Structure to Scale Efficiency

– Product Driven Standardization

– Push

– Transactions

– Protecting IP

– Innovating on the Edge

– Hierarchies

– Performance Targets

Left Brain Centric

– Explicit Knowledge

– Pursuit of Excellence

– Performance Reviews

NOW Size Kills

– Too big and too fast fails

– Seeking Sustainability

– Organic Growth + Thoughtful Acquisition

Accelerate through relationships

– Structure to Scale Talent

– Customer Driven Customization

– Pull

– Partnerships and Trust

– Sharing for Value

– Innovating from the Core

– Meritocracies

– Purpose/Mastery/Control

High Value Skills

– Tacit Knowledge

– Passionate quests

– Real Time Feedback

WHAT’S DIFFERENT

THEN

Size Matters

– Bigger is better

– Seeking Growth

– Acquire to Grow

Accelerate through efficiencies

– Structure to Scale Efficiency

– Product Driven Standardization

– Push

– Transactions

– Protecting IP

– Innovating on the Edge

– Hierarchies

– Performance Targets

Left Brain Centric

– Explicit Knowledge

– Pursuit of Excellence

– Performance Reviews

NOW Size Kills

– Too big and too fast fails

– Seeking Sustainability

– Organic Growth + Thoughtful Acquisition

Accelerate through relationships

– Structure to Scale Talent

– Customer Driven Customization

– Pull

– Partnerships and Trust

– Sharing for Value

– Innovating from the Core

– Meritocracies

– Purpose/Mastery/Control

High Value Skills

– Tacit Knowledge

– Passionate quests

– Real Time Feedback

WHAT’S DIFFERENT

What Can Consultants Do?

“Recovery from the economic downturn within the Management Consulting industry is driven by human resources segments, niche consulting and the emergence of new consultants acting flexibly as independent contractors. Large consulting companies will face fierce competition from smaller, niche companies.”

Source: IBIS Management Consulting Market Research Report | NAICS 54161 | Apr 2013

Good News!

Left Brain Skills = Commoditization

Right Brain Skills = Differentiation

SHIFT to the Right

Mind the Gap!

GreatChangeBox.com

Gives Away Consulting Assets for FREE!

Barbara’s Big SHIFT

MARKET AND LABOR FORCES

Clients PAY for integrated hands on CHANGE MANAGEMENT designed to drive FLOW

STRATEGY

ALIGNED BUDGETS AND DEPARTMENT

PLANS

PRIORITIZED PROJECT

PORTFOLIO

WELL POSITIONED PROJECT

IMPLEMENTATIONS

COMPETITIVE PERFORMANCE

Integrating FLOW

4. Agile Project

Management

3. Now-Next-Later Prioritization

2. Aligned Plans 1. Voice of the Customer

Barbara’s Big SHIFT

What’s Your Biggest Consulting Challenge?

barbara@greatchangebox.com

HANDOUTS

WE’RE NOT IN KANSAS ANYMORE!

ROA of US companies = ¼ of what it was in 1965

Topple rate of largest companies is accelerating at three times the rate of smaller firms

Average tenure in S&P 1965 = 50 -100 years

Average tenure in S&P 2011 = 10 – 20 years

Growth in per capita GDP has steadily declined since 1972

The long-term trend is toward higher short-term stock price volatility

Wave One Wave Two Wave Three

The Shift Index 2011

The Shift Index 2011

The Shift Index is a data rich study by John Seeley Brown and John Hurley suggesting that a wave of change in the foundations of our business and society

is expanding flows of knowledge which is affecting corporate performance.

THEN

Size Matters

– Bigger is better

– Seeking Growth

– Acquire to Grow

Accelerate through efficiencies

– Structure to Scale Efficiency

– Product Driven Standardization

– Push

– Transactions

– Protecting IP

– Innovating on the Edge

– Hierarchies

– Performance Targets

Left Brain Centric

– Explicit Knowledge

– Pursuit of Excellence

– Performance Reviews

NOW Size Kills

– Too big and too fast fails

– Seeking Sustainability

– Organic Growth + Thoughtful Acquisition

Accelerate through relationships

– Structure to Scale Talent

– Customer Driven Customization

– Pull

– Partnerships and Trust

– Sharing for Value

– Innovating from the Core

– Meritocracies

– Purpose/Mastery/Control

High Value Skills

– Tacit Knowledge

– Passionate quests

– Real Time Feedback

WHAT’S DIFFERENT

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