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An Overview of LAX Airport’s Airport Modernisation Plan: Implementing
Technological Advances & Improving Safety
Dominic Nessi
Deputy Director & CIO Los Angeles World Airports
IMPLEMENTING TECHNOLOGY TO IMPROVE OPERATIONAL READINESS AND IMPROVE SAFETY LOS ANGELES INTERNATIONAL AIRPORT
Dominic Nessi Deputy Executive Director and CIO Los Angeles World Airports (LAWA)
Airport
IT&T
2013 Copenhagen
Denmark
INTRODUCTION TO LAX
LAX MANAGEMENT CHALLENGE
AIRPORT RESOURCE COORDINATION CENTER
DEVELOPMENT CHALLENGE
GOING MOBILE
PRESENTATION OUTLINE
3
4
LOS ANGELES WORLD AIRPORTS
“The Sights and Sounds of LAX”
5
LOS ANGELES WORLD AIRPORTS
• Owns & operates 3 airports LAX, ONT, VNY
• LAX 6th busiest airport in the world, 3rd in US
• Van Nuys busiest general aviation airport in the world
• LAX - World’s busiest origin and destination airport
• LAX served 61 million passengers in 2011
• 11th busiest cargo airport in the world
6
LOS ANGELES WORLD AIRPORTS
• Nine terminal buildings – 150 gates – four runways
• 1500 takeoffs/landings a day (1 per minute)
• 80 airlines – 20 cargo carriers
• 59,000 employees work at LAX – 408,000 jobs attributed to LAX
• Over 350,000 passengers, visitors and employees each day
7
LOS ANGELES WORLD AIRPORTS
• 24/7 working environment – the airport never sleeps
• 254 concessionaires, tenants and support services
• In the midst of a $4b capital improvement program
• Bradley International Terminal expansion over 2m sq feet
• LAX contributes $61b to the economy each year
8
LOS ANGELES WORLD AIRPORTS
• 8 Federal agencies – FAA, CBP, TSA, DOA, SS, FBI, DHS, Coast Guard
• LAX - Number one terrorist target on the West Coast according to the FBI
• Largest US Airport police force – over 1,000 officers
• 1,000 controlled doors and close to 3,000 camera views
BUSINESS CHALLENGE FOR LAX
No Central Operations or Communication Center
No Emergency Operations Center
Key units in siloed locations in different buildings across
airport grounds
• Operations
• Facilities
• Police
• Information Technology
Sporadic communications - just telephones and e-mail
Stand-alone, non-integrated systems
9
LAWA EXECUTIVE MANDATE
Mission - Rehabilitate the terminals and infrastructure to make
LAX a first-rate facility, while still operating the airport
Culture/Organizational change - various groups must work
together better
Airport Management tasked with:
• Fast track building LAX centralized coordination center
• Eliminate “silos” across the organization
• SOPs
• Select and Update Technologies
10
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Centralizes and integrates people,
processes, technology
Core technology: Situational
Awareness Management System
(SAMS)
Improve day-to-day operational
efficiency & crisis management
Int’l recognized best practice
AIRPORT RESPONSE COORDINATION CENTER (ARCC)
PROJECT GOALS
Day-to-Day and Incident Management
Physically co-locate main stakeholders
• Police, Operations, Facilities and Information Technology
Enhance situational awareness
Continual scanning
Timely response
Increase operational efficiencies
Faster recovery to normal ops
Create accountability/solid documentation
Improve customer service to:
• passengers, airlines, tenants, concessionaires, service providers, public
12
13
Raised floor system
Command Center
Video walls
Use rapid devolvement
methodology
Key user involvement for
buy-in
ARCC DESIGN AND CONSTRUCTION
14
ARCC RAPID DEVELOPMENT APPROACH
Translate CONOPS into Standard Operating Procedures focused on Day One requirements:
• Facilitated sessions across functional groups
• Learn from other airports
• Adapt SOPs to LAX environment
• Understand integrated information needs
• Rank and select new enabling technologies
• Configure and integrate old and new systems to support SOPs
15
THE NEW ARCC TECHNOLOGY PLATFORM
A nexus of information across Operations, Police, Fire,
Facilities Maintenance and external LAWA agencies:
• One number to call
• Timely notifications
• Ability to document
response
• Employee’s ability to
follow SOPs
• Ability to track/audit
customer satisfaction
• Integrated actionable information
17
EGIS Map-based display of all incidents, providing a single mobile situational awareness tool combining all airport operations incidents
Uses
• Crisis – Field Incident Reporting
• Day to day ops – Part 139 field & terminal inspection
• Public Safety
NEXT PHASE - EXTENDING THE ARCC INTO THE FIELD
HARDWARE/SOFTWARE APPROACH
Integration of the following:
• Mobile Device (iPad)
• Situational Awareness Management Software
• Geographic Information System (GIS)
• LAWA Legacy Systems
• New LAWA Systems - Maximo
18
MANAGING TERMINAL REPAIRS
• Facility managers will be able to review completed repairs for quality assurance
• Determining repairs adjacent to one another which could cause passenger
flow issues
19
Entering repair information from the field allows staff to be more productive and
the data to be real-time
MANAGING TERMINAL REPAIRS
20
MANAGING WORK ORDERS
• Scheduling maintenance personnel
• Monitoring work order status and completion
MANAGING WORK ORDERS
21
Pinpoint repair activities at a glance
MANAGING WORK ORDERS
22
ENTERING WORK ORDERS IN THE FIELD
• Enter completion or commentary information while on the job
• Provide running commentary on ancillary issues
• Document repairs for future work orders
23
ENTERING DATA FROM THE TERMINALS OR AIRFIELD
• Operations staff on the airfield entering potential NOTAMs
• Operations staff in the terminals identifying passenger safety and
convenience issues 24
UTILITY MANAGEMENT
• Managing unplanned utility outages
• Managing planned electrical shutdowns
25
ELECTRICAL OUTAGES, DISRUPTIONS
Allows personnel to see exact locations of outages and nearby patch panels,
fuse boxes, electrical closets
26
FOCUSING ON THE EXACT LOCATION
Provides electricians with significant information on the extent of the outage
27
SECURITY VIEWS
Allows for force multiplier by giving airport police the ability to choose camera
views based on geography
CLOSED CIRCUIT TV VIEWING
28
SECURITY OFFICER VIEW
Responding police get the same view as the dispatch and the ARCC
29
PHYSICAL ACCESS CONTROL MONITORING
• With an average of 300 door breaches a day, greater situational awareness
allows airport police to clear incidences much quicker
• With the accompanying camera view, police can determine the cause of the
breach
30
PERIMETER INTRUSION DETECTION
Provides a force multiplier on long fence lines
31
PROVIDING SITUATIONAL AWARENESS TO POLICE
Responding police get better situational awareness of the possible intrusion
32
• Mobile devices extend situational awareness to the field
• Airport Police get instantaneous visual images of breaches
• Airport can close an incident more quickly – especially breaches
which can shut-down a terminal causing serious inconvenience
to the traveling public
• Terminal managers walking the terminals can instantly report
issues and get quicker correction
33
POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION
• More proactive to serious maintenance issues
• The end of LAWA “silos”
• Improved safety for aircraft
• Drives additional innovation
• Realizes new efficiencies not previously envisioned
• Supports the team approach to both everyday operations and
emergency management
34
POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION
Thank You for Allowing Los Angeles World
Airports to Participate in your Conference and
We Hope to See You in Our Airport Soon!!
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