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Looking to expand your company and services globally? Or, have you already but are tired of the manpower and risk for translation errors it entails? Here's an overview of LinguistNow Help and LinguistNow Response, two tools that can help you gain a better global customer experience.
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Advancing Business Through Language Expertise
How to achieve an outstanding global customer experience in one click!
Advancing Business Through Language Expertise
Language I/O
• Oracle Gold Partner• Salesforce AppExchange Program Partner• 20+ years in software localization &
technology• Software globalization products for
CRM/CX platforms & consulting
Advancing Business Through Language Expertise
Situation for our clients
International growthLack of international support Cost prohibitiveFocus on Customer ExperienceSelf service channels growingNeed to cut costs & turn-around timeCumbersome & high risk process
Advancing Business Through Language Expertise
Global Solution
Advancing Business Through Language Expertise
LinguistNow® Help
• A RightNow CX and Salesforce Add-In
• Automates the export/import of articles for translation
• Creates localization packages for linguists
• Automates localization of embedded links
Advancing Business Through Language Expertise
Without LinguistNow
• 12 languages 150,000 words• Frequent (weekly) updates• ½ resource (FT) per
language/year = 6 FT employees
• Manual, risk prone process• Quality concerns• 72 weeks base content input
With LinguistNow• Automatic export of 500
English answers• Automatic parsing and
localization of image & answer links
• Translation request by touch of a button
• High quality & decreased time-to-market
• Cost & Time savings
•+300 weeks & $360K/year
LinguistNow® Help: SurveyMonkey Example
Advancing Business Through Language Expertise
LinguistNow® Response Workflow
1. User emails a Chinese question via the RightNow portal.
2. LinguistNow Response machine translates the question.
3. Support person crafts an English answer as a Private Note.
4. LinguistNow Response human translates the answer.
5. Chinese response emailed back to Chinese user.
Advancing Business Through Language Expertise
LinguistNow® Summary
Dramatically reduce cost & turnaroundUnique Hybrid solutionDecrease time for Go-To-MarketSimplicity, Quality & Ease-of-useMultilingual support for world-wide clientsFlexible solutionsHigh quality, locale specific, CS contentWorld-wide adherence to SLA’s
Advancing Business Through Language Expertise
LinguistNow Response Options
• Machine translations are instantaneous.• MT level 1 (Google-powered, statistical engine)• MT level 2 (Advanced, near-human engine - partnership)
• Human translation• Rapid-turnaround linguists are leveraged for human
translations.• Translatable content is piped directly to the linguists.• Linguists on average take 35 minutes to translate
responses, depending upon locale and time-of-day requested.
Advancing Business Through Language Expertise
Contact Details
Kaarina KvaavikManaging Partner, Language I/O
kkvaavik@languageio.com (781) 990-1282
Lucia KashDirector Business Development
lkash@languageio.com (603) 488-5460
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