View
2.205
Download
4
Category
Preview:
DESCRIPTION
While getting a customer to come in to your storefront for the first time is a considerable uphill battle in itself, a more crucial fight is the challenge to turn those that do wander into your small business to come back. Our newest guide gives you some ways to turn a common rewards program into one that generates more revenue and turns one-off customers into valuable repeat purchasers.
Citation preview
5 Customer Loyalty Program Upgrades You Can Implement Today
Turn one-off customers into valuable repeat purchasers with a rewardprogram that goes beyond thetypical “buy 5 get one free.”
3
4
5
Get customers on their way to more purchases with some starter points.
01
REWARDUPGRADE
01
7
01
8
Create urgency with time sensitive promotions.
02
REWARDUPGRADE
02
10
Populate customer emails, phone numbers, birthdays, etc.
03
REWARDUPGRADE
03
12
03
13
Be timely, personal, and share your expertise when communicating with customers.
04
REWARDUPGRADE
04
15
04
16
Don’t forget to amp up the customer service and personal relationships.
05
REWARDUPGRADE
05
18
05
19
Now it’s time to watchyour new customers become frequent
regulars.
20
Want a free demo from FiveStars? Visit http://fivesta.rs/demoFIVESTARS
Customer Engagement Toolkit
• Segmented customer groups• Text and email campaigns• Social media integration
FiveStars Card
• Simple technology that everyone can use• Impossible to lose, based on phone #• Over a million cardholders
Point-of-Sale Relationship Manager
• Customer info right on the POS• Never slow down the line• Built in fraud control
FiveStars Customer Loyalty We take care of everything.
22
Want more detail on how to apply this to your specific business? Find me on Twitter or Google+!
Angela RodriguezCustomer Loyalty Consultantblog.fivestars.com @FiveStarsCard
If you would like to learn more ways to improve your customer service and retain more loyal customers at your small business, head to the blog!
blog.fivestars.com
21
Recommended