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While getting a customer to come in to your storefront for the first time is a considerable uphill battle in itself, a more crucial fight is the challenge to turn those that do wander into your small business to come back. Our newest guide gives you some ways to turn a common rewards program into one that generates more revenue and turns one-off customers into valuable repeat purchasers.
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5 Customer Loyalty Program Upgrades You Can Implement Today
Turn one-off customers into valuable repeat purchasers with a rewardprogram that goes beyond thetypical “buy 5 get one free.”
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Get customers on their way to more purchases with some starter points.
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Create urgency with time sensitive promotions.
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Populate customer emails, phone numbers, birthdays, etc.
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Be timely, personal, and share your expertise when communicating with customers.
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Don’t forget to amp up the customer service and personal relationships.
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Now it’s time to watchyour new customers become frequent
regulars.
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Want a free demo from FiveStars? Visit http://fivesta.rs/demoFIVESTARS
Customer Engagement Toolkit
• Segmented customer groups• Text and email campaigns• Social media integration
FiveStars Card
• Simple technology that everyone can use• Impossible to lose, based on phone #• Over a million cardholders
Point-of-Sale Relationship Manager
• Customer info right on the POS• Never slow down the line• Built in fraud control
FiveStars Customer Loyalty We take care of everything.
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Want more detail on how to apply this to your specific business? Find me on Twitter or Google+!
Angela RodriguezCustomer Loyalty Consultantblog.fivestars.com @FiveStarsCard
If you would like to learn more ways to improve your customer service and retain more loyal customers at your small business, head to the blog!
blog.fivestars.com
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