telus-international documents

Measuring Social Care in the Contact Center - webinar overview
Business Measuring Social Care in the Contact Center - webinar overview
Benchmarking Social Media Customer Service
Business Benchmarking Social Media Customer Service
How to Serve the Millennial Customer: from CRM to IT innovation
Documents How to Serve the Millennial Customer: from CRM to IT innovation
Reducing Customer Effort in Chat
Business Reducing Customer Effort in Chat
Driving Customer Satisfaction via Corporate Culture (Call Center World, Berlin)
Business Driving Customer Satisfaction via Corporate Culture (Call Center World, Berlin)
5 Proven Strategies to Drive ROI for Chat
Business 5 Proven Strategies to Drive ROI for Chat
TXU Energy and TELUS International - Building Strategic Partnerships
Business TXU Energy and TELUS International - Building Strategic Partnerships
Disaster readiness & the contact center
Business Disaster readiness & the contact center
The Role of Culture in Delivering World-Class Customer Service
Business The Role of Culture in Delivering World-Class Customer Service
Changing the Game with Player Support
Business Changing the Game with Player Support
Social Media Customer Service Benchmark White Paper Telus Intl
Documents Social Media Customer Service Benchmark White Paper Telus Intl
Chat Best Practices Webinar Panel Aug2011 Slides
Documents Chat Best Practices Webinar Panel Aug2011 Slides
Shaping the Next Generation of Customer Experience - Insights and Trends
Documents Shaping the Next Generation of Customer Experience - Insights and Trends
The Ideal Contact Center Location
Business The Ideal Contact Center Location
Online Chat - the next big customer service & sales channel
Technology Online Chat - the next big customer service & sales channel
Workforce Management - Plan for Unexpected
Business Workforce Management - Plan for Unexpected
The Importance of Employee Engagement
Recruiting & HR The Importance of Employee Engagement
TI Customers First magazine - Year 01, Issue 01
Documents TI Customers First magazine - Year 01, Issue 01