sqadvisor documents

SQ Lecture Nine -Building Relationships & Service Recovery (Chapters 12 and 13)
Business SQ Lecture Nine -Building Relationships & Service Recovery (Chapters 12 and 13)
SQ Lecture Five : Promoting and Educating Customers & Designing and Managing Service Processes (Chaps 7 and 8)
Documents SQ Lecture Five : Promoting and Educating Customers & Designing and Managing Service Processes (Chaps 7 and 8)
SQ Lecture Seven - Managing People for Service Advantage
Business SQ Lecture Seven - Managing People for Service Advantage
SQ Lecture Six : Crafting the Service Environment (chapter 10)
Documents SQ Lecture Six : Crafting the Service Environment (chapter 10)
SQ Lecture Four : Distributing Services & Setting Prices and Implementing Revenue Management (Ch 5 and 6)
Documents SQ Lecture Four : Distributing Services & Setting Prices and Implementing Revenue Management (Ch 5 and 6)
SQ Project Guidelines (Part Two) - July 2013
Business SQ Project Guidelines (Part Two) - July 2013
SQ Lecture One : Introduction
Documents SQ Lecture One : Introduction
SQ Exam Revision (October 2013)
Education SQ Exam Revision (October 2013)
SQ Lecture Two : Consumer Behaviour and Service Quality
Documents SQ Lecture Two : Consumer Behaviour and Service Quality
SQ Lecture Eight - Balancing Demand Against Productive Capacity
Business SQ Lecture Eight - Balancing Demand Against Productive Capacity
SQ MCQ Practice Questions (October 2013)
Business SQ MCQ Practice Questions (October 2013)
SQ Project Guidelines (Part One) - July 2013
Technology SQ Project Guidelines (Part One) - July 2013
SQ Lecture Three : Positioning Services & Developing Service Products (Ch 3 and 4)
Documents SQ Lecture Three : Positioning Services & Developing Service Products (Ch 3 and 4)
SQ Lecture Eleven - Change Management and Service Leadership
Business SQ Lecture Eleven - Change Management and Service Leadership
SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)
Business SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)