sarah-gregorio documents

Empathy and Acknowledgement
Documents Empathy and Acknowledgement
Handling Difficult Calls
Documents Handling Difficult Calls
NEW_Reading & Personalization
Documents NEW_Reading & Personalization
Handling Escalations (1)
Documents Handling Escalations (1)
Discourse Identity, Social Identity, and Confusion in Itercultural Communiction
Documents Discourse Identity, Social Identity, and Confusion in Itercultural Communiction
Worksheet for teaching "Easy to Understand" for the BPO
Documents Worksheet for teaching "Easy to Understand" for the BPO
Presenting & Practicing Grammar
Education Presenting & Practicing Grammar