marval-software documents

Essential leadership skills and qualities
Leadership & Management Essential leadership skills and qualities
Marval's innovative continual service improvement approach
Software Marval's innovative continual service improvement approach
Managing customer expectations- the ring ring conversation
Technology Managing customer expectations- the ring ring conversation
Presentation skills
Presentations & Public Speaking Presentation skills
Essential Management skills
Leadership & Management Essential Management skills
ISO/IEC 20000 awareness workshop
Technology ISO/IEC 20000 awareness workshop
Problem Management Overview
Technology Problem Management Overview
Marval Release Management - the political process
Technology Marval Release Management - the political process
Practical problem solving tips
Technology Practical problem solving tips
ISO/IEC 20000 audit day overview
Technology ISO/IEC 20000 audit day overview
Effective communication on the service desk
Technology Effective communication on the service desk
Working in service team
Services Working in service team