leah-hoover documents

AIRS 2009. WIN 211 Circa 2006 The Traditional Contact Center REPORTING RECORDING E-MAIL/CHAT REMOTE AGENT EXTENDER IVR ACD WFM CTI CSAT CBT 70s80s90s
Documents AIRS 2009. WIN 211 Circa 2006 The Traditional Contact Center REPORTING RECORDING E-MAIL/CHAT REMOTE AGENT EXTENDER IVR ACD WFM CTI CSAT CBT 70s80s90s
Www.portal.ac.uk/spp The Subject Portals Project JISC Portals and Shared Services Meeting 22 nd -23 rd May 2003 Ruth Martin Subject Portals Project Manager
Documents Www.portal.ac.uk/spp The Subject Portals Project JISC Portals and Shared Services Meeting 22 nd -23 rd May 2003 Ruth Martin Subject Portals Project Manager