jen-robinson documents

When Teens Attack: Tips for Dealing with 12 Year Olds and Other Difficult Customers on Chat Reference
Education When Teens Attack: Tips for Dealing with 12 Year Olds and Other Difficult Customers on Chat Reference
Always Here, Always Helpful: Flexible and Fun Virtual Reference in the Public Library
Social Media Always Here, Always Helpful: Flexible and Fun Virtual Reference in the Public Library
Connecting With Your Community Via Facebook: They Already Like You!
Social Media Connecting With Your Community Via Facebook: They Already Like You!
Digital Literacy Tools (for kids, for teachers)
Education Digital Literacy Tools (for kids, for teachers)