fred-zimnys-serve4impact documents

McKinsey The consumer decision journey
Business McKinsey The consumer decision journey
Insead's report the global innovation index 2014
Design Insead's report the global innovation index 2014
ESICc summary assessment report limburg 2013 on a.o. service innovation
Design ESICc summary assessment report limburg 2013 on a.o. service innovation
Adaptive path's guide to experience mapping
Design Adaptive path's guide to experience mapping
JAMK University of Applied Sciences Service design toolkit english
Design JAMK University of Applied Sciences Service design toolkit english
Boston Consulting Group Best country analysis us overview
Design Boston Consulting Group Best country analysis us overview
Christine de lille co design pressure cooker tips and tricks for designers and sm es
Design Christine de lille co design pressure cooker tips and tricks for designers and sm es
Make it Shine, UX Design by Courtney Bolton
Design Make it Shine, UX Design by Courtney Bolton
Egon Lüftenegger PHD thesis' service-dominant business design
Design Egon Lüftenegger PHD thesis' service-dominant business design
Mc kinsey the truth about customer experience
Design Mc kinsey the truth about customer experience
Gartner's cio agenda insights 2014
Design Gartner's cio agenda insights 2014
AC4D design library customer journey map
Design AC4D design library customer journey map
Accenture survey eighty percent consumers believe total data privacy no longer exists
Design Accenture survey eighty percent consumers believe total data privacy no longer exists
KPMGCustomer experience-barometer 2014 financial services
Design KPMGCustomer experience-barometer 2014 financial services
AC4D design library physical prototyping
Design AC4D design library physical prototyping
University of Cambridge: collaborate to innovate how business ecosystems unleash business value (executive briefing)
Design University of Cambridge: collaborate to innovate how business ecosystems unleash business value (executive briefing)
Accenture the analytics journey to roi
Design Accenture the analytics journey to roi
University of exeter desiging and improving the customer experience in financial services
Design University of exeter desiging and improving the customer experience in financial services
Yves Morieux Smart Simplicity
Design Yves Morieux Smart Simplicity
How innovative is the education sector
Education How innovative is the education sector
Accenture pulse-of-media-trends-in-digital-media-and-entertainment (1)
Entertainment & Humor Accenture pulse-of-media-trends-in-digital-media-and-entertainment (1)