echomarketing documents

The customer-centric approach to debt collection
Business The customer-centric approach to debt collection
Counting the-cost-of-debt-recovery
Business Counting the-cost-of-debt-recovery
Maintaining the human touch in customer service
Business Maintaining the human touch in customer service
10 dos and don'ts for successful web chat engagement
Business 10 dos and don'ts for successful web chat engagement
The secrets-of-better-billing
Business The secrets-of-better-billing
Placing people at the heart of your successful multi-channel contact strategy
Business Placing people at the heart of your successful multi-channel contact strategy