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daniela-puzzo documents
Technology
How Social Media has Changed the Call Center Game Forever
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Top Analysts Covering Contact Center Technology
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Top 16 Analysts Covering Customer Experience
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Top 4 contact center trends for 2015
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5 best practices for deploying a call back solution
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How a call center eliminated over 400,000 minutes in hold time
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10 Sayings that Will Make Your Customers Happy
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The ROI of Call-Backs for Your Call Center
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Top Analysts Covering the Customer Experience for 2017
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Top Analysts Covering the Contact Center Industry
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4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
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Top Analysts Covering the Contact Center Industry for 2016
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Call Center BPO Automation: Where Do Humans Fit In?
Technology
Best Practices for Improving Call Center Performance
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How a call center managed spikes in call volume and reduced abandon rates
Technology
What Are the True Challenges of Outsourcing Your Call Center?
Technology
Countdown: Top 25 worst hold time offenders of 2016
Technology
How to Lower Abandon Rates and Improve the CX with One Solution
Technology
Top 16 Contact Center Tweeters to Follow
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The Top 10 Worst Companies You Called in 2017
Business
3 Secrets Behind a Successful Customer Service Culture
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