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consumer-voice documents
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Consumer Voice Public Policy Agenda
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Section 7 - Resident Councils
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Unique Characteristics of the LTCOP
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Section 2 - p. 9-13
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Consumer Perspectives on Quality Home Care
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Section 9 - LEGAL PROTECTION - Tips
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TABLE 1
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Using Official Documents
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Section 4 - Restraints
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Section 9 - LEGAL PROTECTION
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COMMUNITY RESOURCES AND SUPPORT SYSTEMS
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Section 4 - Privacy and Self Determination - p. 17-18
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Ombudsman Approach to Problem Solving
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Investigation
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Section 4 - Privacy and Self Determination - Tips
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Policy Considerations
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The ltcop why it began and its role
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Unique aspects of the ltcop
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Ombudsman role with investigation
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Receiving complaints
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History and Responsibilities
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