christine-tobias documents

Listen observe ux_dls
Education Listen observe ux_dls
Tech Tools for Reference: Enhancing the Research Experience in the Health Sciences Library
Documents Tech Tools for Reference: Enhancing the Research Experience in the Health Sciences Library
Tech Tools: Simplifying Life for Busy Research Librarians
Technology Tech Tools: Simplifying Life for Busy Research Librarians
Playing Politics
Business Playing Politics
Service Quality in Cooperative Virtual Reference: A Local Perspective
Education Service Quality in Cooperative Virtual Reference: A Local Perspective
Cooperative Virtual Reference Assessment: Service Process, Service Quality, and User Perception
Technology Cooperative Virtual Reference Assessment: Service Process, Service Quality, and User Perception
Using Customized Descriptive Codes and Text Analysis to Measure Service Process and Enhance Value in Virtual Reference
Education Using Customized Descriptive Codes and Text Analysis to Measure Service Process and Enhance Value in Virtual Reference