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Wine is Not Just Grape Juice: How Content is Essential to UX
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A Business Case for User-Centered Design
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Beyond the iPhone: A UX Approach for Scalable Design
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Ethnographic Research for Design Innovation
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Web Content Strategy: Where UX, Marketing, and IT Meet
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Tap is the New Click
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EHRs, PHRs, EMRs: Making Sense of the Alphabet Soup