The 7 Stages of Travel Stress

What are the 7 stages of travel stress?

Segalla et al (Harvard Business Review)

Segalla et al (Harvard Business Review)

When are people most likely to beStressed (by job role)?

But what does it mean?

Support/Associate Managerial Director/Senior

Pre-trip Departure Arrival

Arrival Flight Post-Trip

The most stressful parts of a trip by seniority

Reduce stress pre-tripGood for support/associate staff

PLAN• Plan the trip in advance• Tell staff the exact plans

and ensure they understand

COMMUNICATE• Tell staff what is expected

of them on the trip• Double-check they know

their plans for the journey

Reduce stress in-flight

• Try to ensure staff will have Internet access on the flight

• Upgrade staff to business class where possible

• Give staff tips on reducing discomfort whilst in-flight – such as taking a painkiller before the flight

High-level executives in particular find this phase

stressful

So, why do we travel?

It helps with both gaining and retaining customers

• Research suggests that for every £1 that is spent on business travel, £1.77 in profit is produced

• Visiting customers in person is much more likely to yield a positive relationship

• Positive relationships = customer retention

Sources• Segatta, Ciobanu, Rouzies & Lebunetel – Harvard

Business Review

• Entrepreneur.com

• Forbes