Dr. Babasaheb Ambedker Marathwada University Aurangabad

  

Project Report onTourism & Hotel Industry & Job-Stress in Hotel Industry

Submitted By,Krushna Kaldate

Mahesh GoreSonali PaikraoSneha Tilekar

Guided By, Mr. Ratnadeep Hiwrale sir

Submitted toDeen Dayal Upadhyay Kaushal Kendra,

University Campus Aurangabad. ( 2015 - 16 )

Dr. Babasaheb Ambedker Marathwada University Aurangabad

Deen Dayal Upadhyay Kaushal Kendra, University Campus Aurangabad

2015 - 16 CERTIFICATE                                   This is to certify that the project Report titled "Tourism Industry & Work-Stress in this Industry has been submitted by students of Travel & Tourism, Student B. Voc. - III rd year ( 5th semester ) Deen Dayal Upadhyay Kaushal Kendra. in the partial fulfillment for the requirement of award Bachelor of vocational degree of Dr. Babasaheb Ambedker Marathwada University in the academic year 2015-16 is a record of student own study carried under my supervision and guidance. This report has not been submitted to any other University or institution for the award of the degree. _________ _____

( Project Guide ) (H O D)

ACKNOWLEDGEMENT

This success project Report is an outcome of sincere effort Challenged in right direction, efficient super vision & most valuable technical assistant. The Report would have been completed under the guidance of Mr. Ratnadeep Hiwrale sir with great pleasure, we would like to take opportunity to thank for is valuable guidance, Support he gave to us for the completion of the seminar report. We express our deep gratitude towards our head of the departmentDr. M. D. Shirsath sir for their support, provided the directly and indirectlyhelp us to complete the seminar report.

Submitted By, students of Travel & Tourism

B. Voc. V th sem. (Travel & Tourism )

Content• Introduction

• Types of tourism

• Hospitality Industry

• Tourist transport

• Tourism organization

• Travel agent and Tour operator

• Itinerary planning

• Tourism Product

• Job Stress

• Job Stress and Employees in Hotel Industry

• Factors that Cause Job Stress in Hotel Industry

• Employee Motivation in Hotel Industry

Introduction Travel and Tourism

• Everyday all over the world, innumerable people make their travel plans for any purpose. 1000 of peoples are

working round the clock to provide these services and interact with traveller, while another couple of 1000 work

behind the scenes to help the traveller have a safe and memorable holidays.

• All these people from a part of one of the largest industry in the world-THE TOURISM INDUSTRY.

Tourism:-

• Many thought may come to one’s mind when one thinks about tourism. Tourism may bring 4th pictures of cool hill

stations, snow clad mountains, warms sunny beaches or long drives and enjoyment pleasure excitement packing of

bags carrying documents and credit cards shopping and spending money are some of the things which may come

to your mind when you think of tourism.

Types of Tourism• Cultural Tourism:- People are always curious to know more about foreign land, their culture. It is one of the most significant

factors which attracts tourist to a destinations. Culture in term of tourism gives the tourist and insight into the way of life which

one can experience dress, jewelry, dance, music, architecture and painting customs and beliefs fairs and festivals.

ex. Ellora festival, Dubai festival, Elephanta festival etc.

• Adventure tourism:- It is different type of tourism. It is more challenging because it take tourist into region which are less

frequently visited and may not have easy access. These region may offers minimal facilities and comforts. It is package of

recreation, enjoyment, education in a tourism. Young people are attracted to this form of travel because of the excitement and

risk involved.

• Sport tourism:- The concept of sport tourism has become more prominent in the current decade. People have been travelling

to participate or watch sporting event for centuries. Sport tourist may be participants who have travel to enjoy the sport.

• Business Tourism:- It is not always undertaken for pleasure. The business traveler main motive for travel is

work. Business traveler is traveling for attending business meeting, conference, conventions, selling products etc.,

• Religious tourism:- it is also known as spiritual tourism. People travel single or in group for the purpose of

spiritual benefits or to attain salvation or moksha. In India since immemorial, tourism has been associated with

places of religious significance. ex. Varanasi, Haridwar, Char dham, Macca.

Hospitality industry

The hospitality is service industry  includes hotels, casinos, and resorts, which offer comfort and guidance to strangers, whether it be commercial (for monetary gain) or non-commercial (not for profit). Hospitality is one of the oldest service industry of Human Kind.In India, hospitality is based on the principle Atithi Devo Bhava, meaning "the guest is God." Travel and Tourism Industry: All businesses that cater to the needs of the traveling public.Hospitality Industry: Refers primarily to businesses that provide accommodations and foodservices for people when they are away from their homes.

Hospitality Industry includes:– Accommodations– Foodservices– Other hospitality operations

The hospitality industry consists of fields within the Service Industry that includes Lodging, Restaurants, Event Planning, Theme Parks, Transportation, Cruise Line, and additional fields within the Tourism Industry.The hospitality industry covers a wide range of organizations offering food service and accommodation.

Tourist transport

The various mode of transport available to reach the destination. Transport is one of the major components of the

tourism industry. To develop any places of tourist attraction there has to be proper, efficient and safe modes of

transportation. The tourism professionals as well as tourist should be aware of the various mode of transport available

to reach the destination. The various mode of transport available to reach the destinations.

1. Air transport

2. Land transport

3. Water transport

Tourism organization

The development of any industry needs an organization to plan , develop and monitor its progress & growth ,the tourism industry is no exception. Organization are formed when groups of people come together to achieve the purpose. They work for a common purpose. Tourism organization thus play an important role in marketing destinations and managing a countries tourism industry.1. Airlines: IATA-International Air Transport Association2. Travel agencies: UFTAA-United Federation Of Travel Agents

TAAI-Travel Agent Association Of IndiaASTA-American Society of Travel Agents.

3. Tour operator: IATO-Indian Association of Tour Operator4. Hotels and restaurant: FHRAI- Federation of Hotel and Restaurant Association of India5. Transport: IRU-International Road Union

IUR-International Union Of Railways

The Travel Agent and Tour Operator

As we have seen in last points, Tourist require a wide range of tourism related services, ranging from assistance

procuring a passport, visa, airlines tickets, accommodation, information about the destinations and attraction,

local transport and other services. Their role is to bring the consumers or buyers and suppliers or seller together.

Tourism offering have been traditionally distributed either directly or indirectly through the travel agents and

tour operator.

The rising income due to the industrialization and urbanization is another factor that has helped in growth of

organized travel.

Itinerary Planning

The travel agency may sell ready-made tour packages or design trailor-made customized tour

itineraries for their clients as per their requirements. Detailed thought and careful planning is needed while preparing

a tour itinerary. Itinerary planning involves a lot of work. The tour planner while preparing the itinerary should be

able to live a tour day by day, considering all important parameters of itinerary. Special events such as fairs &

festivals can also be considering while planning the tour depending on clients. E.g.- Pune festival,Pushkar

fair,Kumbh Mela etc. These events showcase the culture of the tourist place. Tour planner can also add events on

their own.

Delhi-AgraAgra-JaipurJaipur-Delhi

Tourism Product When tourists decide to travel to a particular destinations, they look forward to a pleasurable experience in term of safe and

comfortable journey, good accommodation & meals interesting attractions and leisure activities. These are the products ,which the

tourist is willing to spend money for. All these are components of the tourism product. A tourism product is a combination of both

tangible & intangible items. The combination of different components result in giving the tourist the total travel experience.

1. Transport

2. Accommodation

3. Guide & Escorts

4. Visa & passport office

5. Tourist information centers

6. Natural: Beaches ,Deserts , Hills, Mountains, Islands etc.

7. Human-made : Fairs & Festivals, Architecture, Monuments etc.

8. Symbiotic : Marine Park , Flower Festival , Wildlife Sanctuary , Water Sports etc.

9. Events-based : The goa carnival, The khajuraho dance festival, The World Cup Matches etc.

10. Site-based : Taj Mahal at Agra, River Rafting in Karnataka, Corbett National Park at Nainital etc.

Job Stress Stress related to work occurs when the demands of the job (job duties and responsibilities) and the resources and capabilities of an individual worker (job specification) differ. In some cases, stress can be positive and affects workplace in a positive way by making employees to fully exploit capabilities of employees.

Job Stress and Employees in Hotel Industry The nature of hospitality and hotel industry is such that it requires employees to face unpleasant experiences, makes employees to do hard work and asks employees to do jobs in odd hours. Working hours in a hotel may be different from organization to organization. Working hours also depend on the profile of the job.In the hospitality industry, immense diversification is taking place. The level of competition has also increased this in turn creates pressure of work and challenges. Therefore, stress of employees is one of the most encountered problems in the hotel industry. The staff turnover ratio is highest in the hotel and hospitality industry and the major reason behind this is stress and work pressure.

Factors that Cause Job Stress in Hotel Industry In the hospitality industry, there is a high incidence of employee burnout. The main reason behind this is considered to be the chronic stress of work. provides some of the stressors that are considered as responsible for workplace stress among hotel employees. These contributing factors are as follows .

Immense pressure to perform a given a task in a given time and demands and requirement related to a job that become overwhelming Low wages that are paid to employees on a particular position Work that is beyond the control of employees or work in which employees have little control Rude and inappropriate conversation with the customers Stressful, unpleasant and hostile environment of the workplace

Long hours of duty specially those that require continuously standing on feet Long hours of duty, night shifts may result in lack of sleep which in turn becomes the reason of stress Doing a job for which an employee is either under or over qualified Busy and tight schedule Feeling of lack of balance between work and personal life Undefined job description and expectations Lack of communication and coordination among employees Doing jobs without support and guidance

Employee Motivation in Hotel Industry

For past several years, Motivation among employees in hotel industry is an interesting topic for a number of researchers and scholars. The employee performance in hospitality organizations can be analyzed with their alertness, friendliness, appearance and their behavior. Moreover, the way they conduct their job responsibilities and perform their assigned tasks determine their motivation level in their job. In other word, the employees’ performance in restaurants and pubs should creation higher customer satisfaction so as to create repeated business with them. Hence, the success of an organization in hospitality sector, particularly in restaurants and pubs are highly dependent on how well the leaders and management manage their work in this type of organization .This shows that most significant asset of the organizations in hospitality industry is the workforce including management and non-management employees.

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