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Season Readiness Networking Function
21 November 2013
PROGRAMME 14H30: Enver Duminy Welcome & Setting the context
CEO of Cape Town Tourism:
14H40: Wana Bacela Table Mountain National Parks Area Manager: Northern Section:
15H00: Deon Sloane High Season PlansSenior Security Manager V&A Waterfront:
15H15: Andre Aucamp City of CT Preparedness Disaster Management Officer :
15H30: Elmarene Bernhardt Reactive & Proactive Plans - How Industry Services Manager Cape Town Tourism: members can get involved
15H45: Q & A Cape Town Tourism
15H55: Cindi Onia Hotel Introduction General Manager Cape Town Lodge:
16H00: Elmarene Bernhardt: Thank you & Closing
16H05: Networking Starts
Table Mountain Visitor Safety & Security Plan
Northern Section
Fynbos splendour
Breath-taking views
Scenic Drives
World Heritage Site
Open access
Proximity to City
The Park will continue to attract millions of Visitors
Organizational ChartSnr Sec Ranger
Section RangerAtlantic Seaboard
Ranger Sgt
Ranger Corporal
Field Ranger x
Section RangerGreater
Newlands
Ranger Sgt
Ranger Corporal
Field Ranger x
Section RangerCity Bowl
Ranger Sgt
Ranger Corporal
Field Ranger x
Section RangerInfrastructure
Ranger Sgt
Ranger Corporal
Field Ranger x
Admin Assistant
General Worker
SANPARKS OBLIGATION
The Table Mountain National Park Visitor Safety Unit was established in July 2011
The aim is to ensure visitor safety/security and compliance on and around our mountain .The unit covers three areas within the Northern Section i.e. City Bowl, Greater Newlands area , Atlantic Seaboard as well as assisting at Noordhoek beach and the Marine unit upon request. These areas require great attention in terms of visitor safety/security and law enforcement 24 hours a day.
SANPARKS OBLIGATION • 30 000 HA within the Cape Town Metro pole• Huge Demand for recreational use by City citizens• Primarily free and open access• 24 hour accessibility• 4.7 million visits annually• Urban edge threats• Spill over of crime from the city• The teams are available for 24hrs • They conduct rescue services • They provide victim support• They offer advice to visitors
SANPARKS OBLIGATION
Resources
• Core Task Team of 58 permanent Rangers• Dog Unit , 13 DH4 trained dogs• 3 vehicles with 4x4 capabilities• 1 minibus for staff deployment• 2 off road motorcycles• Office and dispatch• 5 Visitor Information Centre’s• Dog Kennels• Good radio Communication network throughout the
TMNP
The Integrated Approach
It has been recognized that no single agency can prevent crime or promote safety. Each network of service providers in the system has a role to play. The linking of the elements and resources of the Security Operations is referred to as integrated operations.• South African Police• Tourism Agencies / City improvement districts• Metro Police, SAPS and other law enforcement agencies• Judiciary• Marine & Coastal Management
Strategic Plan - Proactive
• Visible Uniformed Policing• Roving Patrols (dog unit)• Surveillance and Monitoring• Data gathering & Sharing• Visitor Information• Gateway Management• Communication• Sector Policing• Criminal Profiling• Armed Response Unit
Operations - Reactive
• Reaction Units• Emergency Responses• Communication / Liaisons• Investigations• Dog Unit• Investigations• Covert & Overt operations• Information / Intelligence gathering
Dog Support Unit
The role of the dog support unit is to provide dog and handler support to the field rangers.
• Searching for armed and dangerous suspects• Locating objects dropped or concealed during a
criminal incident• Following tracks left by criminals• Disarming violent suspects• Criminal apprehension• Detecting wildlife
Emergency Response Team
• Highly trained to deal with all aspects of criminals use of weapons and firearms.
• The ARU unit will provide armed support to the rangers on foot patrol
• Armed response vehicle is crewed by 4 armed rangers
• Resolving high risk situations• ARU will include K9 units
Efficiency of Safety Measures
• From Jan- Oct: • Muggings = 0• Arrests =15 • Prosecutions = 3• Rescues = 13
CHALLENGES
• 30 000 HA within the Cape Town Metro pole.• Huge Demand for recreational use by City citizens.• Primarily free and open access.• 24 hour accessibility.• 4.7 million visits annually.• Spill over of crime from the city.• Crime displacement.• Dealing with three magisterial districts.• Liaising with 18 police precincts.
NATURE OF CRIME/CHALLENGES
1. Muggings.2. Robbery.3. Poaching.4. Theft.5. Break-ins.6. Hijacking/Raping.7. Damage to Natural Resources.8. Environmental law transgression.9. Non compliance.
Required to be more effective
• Introduced Tourism Assistants (TMNP)• Continued Perception Management/ negative media reports • Revision of Safety and Security Plan• Regular analyzing of crime, trends and patterns to conduct a threat
analysis• Regular meetings and information sharing with other enforcement
agencies SAPS, Metro Police• Mountain bikes to be more effective• Horse patrols by SAPS • CCTV cameras in hotspots (Devils Peak, Rhodes Memorial and Cecelia
Car Park) • Re-introduction of the Bambanani Volunteers during festive season
(CoCT)
Dog Handler Training
Search and Rescue Missions WSAR
Dual Purpose Dog Detector & Protection
Joint Crime Prevention Initiative (JCPI) with SAPS/Metro Police & other Law
Enforcement Agencies
Crime Prevention Patrols SANParks Helicopter
Eyes in the sky
Sensational Headlines
Stay Tuned …
Thank you
Visitor Safety & Support Plan
21 November 2013
Page 29
• Integrated approach to incident management
• No single agency, business or service can react to a visitor incident
• Safety Forum is in place where industry members, safety & security agencies, stakeholders and major attractions work together to ensure a safer City for visitors
• The plan includes proactive and reactive programmes
Visitor safety & Support Plan
PROACTIVE PROGRAMME
Page 31
• Focus of the proactive programme is on awareness.
• Cape Town Tourism have developed collateral and share tips on our website
• Partners, for example Provincial Department of Tourism and CCID, have developed collateral that is distributed through CTT network
• Training of all frontline team members
• CTT is also members of The Code – the recognised Code of Conduct for the protection of children from sexual exploitation within the travel and tourism sector
Page 32
How can you get involved?
Page 33
REACTIVE PROGRAMME
Page 35
STEP 1: HELP YOUR GUESTS – REPORT THE INCIDENT
• Check if your guest needs medical assistance.• Help your guest to report the incident. You’ll need their picture ID, the location of the
incident, and the name, address and telephone number of where they’re staying.• Keep your own record of the case number, as you may need it to assist your guest.• Assess the loss and/or damage to personal property and documents and how this
affects your guest’s travel plans.
STEP 2: MAKE USE OF CAPE TOWN TOURISM VISITOR SUPPORT
• Call the Cape Town Tourism Visitor Support hotline on 021 487 6552 to activate the Band Aid program
• The programme is designed to provide support services for both you and your guest
4 Step safety plan:
Page 36
STEP 3: LET US SPEAK TO THE MEDIA
• Help us to preserve Cape Town as a premier visitor destination by referring all enquiries from the media to Cape Town Tourism.
STEP 4: KEEP TRACK OF PROGRESS
• Stay in touch with Cape Town Tourism to monitor the progress of your case.
Page 37
• Medical/emotional trauma support (including the facilitation of medical treatment).
• Help with short-term accommodation.
• Providing the basic necessities.
• Contacting family or friends.
• Dealing with Embassy requirements.
• Re-issuing of credit cards and other banking issues.
• Counselling support.
• Making transport arrangements.
What is included:
BAND-AID
PROGRAMME
Page 38
• Financial assistance
• Replacement of lost items
• Legal advice
• Compensate for loss
• Medical attention
What is excluded:
Page 39
How can you get involved?
Page 40
• Inform all your staff of the 4 step safety plan
• Save the number on your phone: 021 – 487 6552
• Contribute to Band-Aid: [email protected]
Page 41
LET US COLLECTIVELY TRY TO PREVENT INCIDENTS FROM HAPPENING RAHTER THAN TO
BAND-AID THEM.
Q & A
THANK YOU