Ltm1309003

REPORT ON STUDENT INDUSTRIAL WORK EXPERINCE SCHEME (SIWES) TRAINING PROGRAMME

AT

Tinapa Business and Free Zone Resort

Adiabo Calabar Cross River State

Phone: +234 803 417 5376, +234 703 898 2498

+234 806 933 9360, +234 803 082 5465

E-mail: sales@tinapalakesidehotel.com

BY

NAME: ITAM, MARGARET OKOI

REGISTRATION NUMBER: LTM1309003

PROGRAMME: LEISURE AND TOURISM MANAGEMENT

FROM: 6TH JUNE – 24 TH OCTOBER 2015

INSTITUTE OF TECHNOLOGY AND MANAGEMENT, UGEP CROSS RIVER STATE

BEING A REPORT SUBMITTED TO THE SIWES CO-ORDINATOR IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME.

20 th November 2015

1

Ltm1309003

CERTIFICATION

This is to certify that the skill acquisition program titled “Student

Industrial work Experience Scheme” in Tinapa Business Resort Calabar, was

carried out by ITAM, MARGARET OKOI, of Leisure and Tourism Management

Department, Institute of Technology & Management (ITM), Ugep Cross River

State.

Mr FRANCIS EKO …………………….

Employer Date

Mr George Wonah ……………………….

Supervisor Date

Miss Rosaline ……………………..

Human Resource Date

2

Ltm1309003

DEDICATION

In life three sect of people matters most, first God almighty, second parent and

thirdly friends, I dedicate this report to God Almighty for His unlimited grace ,

consistent love, immeasurable faithfulness, and for sparing my life throughout

the period of my SIWES programme, secondly to my darling parents Mr. &

Mrs. Okoi Itam Ottoh for their undiminished support and unquantifiable

assistance throughout the whole exercise and also my beloved friends who

always encourage me to be strong.

3

Ltm1309003

ACKNOWLEDGEMENT

First and foremost, my deepest acknowledgement goes to God Almighty, for

He’s over whelming love upon my life throughout the scheme .He strengthen

me not to give up, without His support and miracles I would not have been

alive, let alone have a successful SIWES experience .

I appreciate my parents, and siblings for their constant help and

support ,especially my mother who took my placement over-personal and my

father for his constant financial support even when I could not give a

reasonable report of expenditure.

My special thanks goes to my effective lecturers Mr Chukwudi Njoku and Mr

Duru Henry for inspiring me to be a Tourism practitioner

I vigorously express my appreciation to Mr. Francise Eko(A.G.M of Tinapa

Business resort), Dr. Bassey Esu (H.O.D in Institute of Technology and

Management) , Miss Ijeoma Ene (Associate Dean ), Mr. Augustin Itam(my

Uncle) and the entire Institute of Technology and Management SIWES

coordinators for making it possible for me to do my SIWES programme in

Tinapa Business and free zone resort .

I also appreciate Mr .George Wonah (secretary to AGM) for sparing some of

his precious time to teach me all I could understand about tour guiding in

Tinapa, also thanks to all chef in Tinapa Lakeside Hotel that accommodated

me and taught me how to identify and prepare different intercontinental

dishes.

4

Ltm1309003

ABSTRACT

Student Industrial Work Experience Scheme (SIWES) is a compulsory skills

acquisition training programme, designed to give University undergraduates in

Nigeria appropriate practical knowledge, and exposure to industrial workplace

environment in their respective disciplines during their course of study and to

understand the industrial application of the theoretical knowledge they

acquire within the four walls of the lecture halls (Mafe, 2009). The students are

also expected to develop occupational competencies that would facilitate their

fitting into the world of work after graduation. I was fortunate to serve my four

months SIWES program at Tinapa Business and Freezone Resort, a well

recognise organisation that offers both business and leisure activities to

tourist. This report is a comprehensive summary of all that I learnt and was

involved in throughout my SIWES programme at Tinapa Business and Free

zone Resort.

The chapter one gives a brief introduction to the history and operations of

Tinapa business and free zone resort with an organogram of the company.

Chapter two discusses the student SIWES experiences including student

strength and weakness. Chapter three which is the last chapter contain

conclusion, and recommendation for both ITM, ITF and Tinapa.

5

Ltm1309003

Table Of Contents

Chapter One......................................................................................................................................7

1.0 Introduction.................................................................................................................................7

1.0.1 Aim Of Siwes Programme.........................................................................................................7

1.1 Organisation................................................................................................................................8

1.1.2 Objective Of Establishment......................................................................................................9

1.1.3 Geographical Location / Accessibility Of Tinapa.....................................................................10

1.1.4 Overview Of Tinapa Facilities..................................................................................................10

1.2 Tinapa Organogram...................................................................................................................12

1.2.1 Staff Strenght..........................................................................................................................12

1.3 Functions Of Tinapa Different Unit............................................................................................12

1.4 Defferent Department In Tinapa Business And Free Zone Resort..............................................14

1.4.1 Tinapa Business Department..................................................................................................14

1.4.2 Tinapa Leisure Department....................................................................................................15

Overview Of Siwes Experience........................................................................................................21

Chapter Two....................................................................................................................................22

2.0 Work Done And Student Siwes Experience................................................................................22

2.1 How Student Strength Was Ultilized And Management Of Weaknesses................................25

Chapter Three..................................................................................................................................27

3.0 Conclusion.................................................................................................................................27

3.1 ITF /ITM Recommendation.......................................................................................................28

3.2 Organisation Recommendation.................................................................................................28

3.3 Organisational Swot...................................................................................................................29

4.0 References.................................................................................................................................31

6

Ltm1309003

CHAPTER ONE1.0 INTRODUCTIONThe students’ Industrial Work Experience Scheme (SIWES) is a skills

development programme initiated by the Industrial Training Fund (ITF), to

bridge the gap between theory and practical’s among students of Higher

Institutions in Nigeria (Igbinoba, 2002). The evolvement of SIWES in 1973/1974

by ITF, was due to the desires amongst industrialists to overcome the

challenge of graduates from higher institutions, lacking adequate practical

background studies for employment in the Industries .Consequently, the

scheme affords students the opportunity of familiarising with work methods

and techniques in handling equipment and machinery that may not be

available in their Institutions. At inception in 1974, the Scheme started with

784 Students from 11 Institutions and 104 eligible courses. By 2008, 210,390

Students from 219 Institutions participated in the Scheme with over 112

eligible courses. However, the rapid growth and expansion of SIWES, has

occurred against the background of successive economic crises which have

affected the smooth operation and administration of the Scheme. Most

industries in Nigeria today, are operating below installed capacity while others

are completely shut down (Manufacturing Association, 2003 - 2006). This has

impacted negatively on the Scheme as Institutions of Higher Learning find it

increasingly difficult to secure placement for Students in industries where they

could acquire the much needed practical experience.

1.0.1 AIM OF SIWES PROGRAMME The objective of SIWES include but not limited to:

7

Ltm1309003

provide students with the opportunities to apply their educational

knowledge in real work situations, thereby bridging the gap between

theory and practice

To make the transition from the schooling to world of work easier

through enhancing students’ contact for later job placement.

Enlist and strengthen employers’ involvement in the entire education

process and prepare students for employment in industry and

commerce

prepare students for industrial work situation they are likely to meet

after graduation

provide an avenue for students in institutions of higher learning to

acquire industrial skills and experience in their approved course of study;

Expose students to work methods and techniques in handling

equipment and machineries that may not be available in the university.

1.1 ORGANISATION

1.1.1 HISTORICAL BACKGROUND OF TINAPA BUSINESS AND FREE ZONE RESORT

In May 1999, Donald Duke, made a commitment to transform the state’s

economy, and to create job opportunities, as the newly elected Governor of

8

Ltm1309003

Cross River State. In other to achieve this, he decided to create a business-

tourism resort in Calabar, existing tax free zone, known as Tinapa Business and

free zone Resort. This project was known as the largest of its kind in Nigeria’s

history, requiring an enormous amount of expertise across many professional

and technical fields. The project had the enthusiastic support of the Federal

Government, led by His Excellency, President Olusegun Obasanjo. Governor

Donald Duke insisted that local Nigerians with required skills should be

employed in every aspect of the project, to boost employment opportunities.

In 2 nd April 2007 the dream of creating Africa’s most exciting leisure and

business resort, so eloquently espoused by His Excellency, Governor Donald

Duke in 1999, was made reality.

 1.1.2 OBJECTIVE OF ESTABLISHMENTTinapa Business and free zone resort was establish with the following

objective:

To offer great employment opportunities

To enhance other tourism support services, such as transport industry,

communication Industry, and other auxiliary tourism industry in Cross

River State and Calabar in particular

Boost tourism in Cross River State and Nigeria

And effectively help in training the next generation, enabling many

Cross Riverians to advance themselves in new careers and expand their

potential to succeed

Vision :...to play a catalytic role in establishing Calabar as a trade and

distribution hub in West Africa while at the same time providing a unique

tourism experience that will inform the growth and enhancement of the

tourism sector in Calabar, Cross River State and Nigeria

9

Ltm1309003

Mission: Tinapa is set to become a world-class integrated business

resort.

1.1.3 GEOGRAPHICAL LOCATION / ACCESSIBILITY OF TINAPAThe Tinapa business resort (site) is located just off the Ikom –Calabar High way

at the Eight Miles Junction, it is bounded to the North by the settlement of

Adiabo, to the south by the Pamol industrial estate and Pamol Rubber

Plantation. While to the East and West by Farmlands and Calabar River

respectively. The area lies within the geographical coordinates of 422671.665-

426400.373E and 55431.948-959730.205N (GPS). The Tinapa Free Zone &

Resort can be accessed through a variety of ways comprising Land, Water and

Air. By land, Tinapa is a just a Three Kilometres drive from the Ikom –Calabar

High way at the Eight Miles Junction. By sea, Tinapa can be accessed by boat

from the Calabar River into the Man-made Tinapa Lake. At the moment, a

small fleet of boats provide shuttle services for visitors to and from the nearby

Marina Resort. This trip on the Calabar River takes about fifteen minutes. By

air, three of Nigeria’s foremost commercial airlines (Aero Contractors, Virgin

Nigeria and Arik Airlines) currently fly in and out of Calabar (Margaret Ekpo

International Airport) from Lagos and Abuja. On arrival at the Margaret Ekpo

International Airport, Calabar, variety of commercial vehicles are available to

transport tourist to Tinapa at mutually agreed rates. The Tinapa Lakeside

Hotel also provides shuttle buses in conjunction with the Remlord Vehicle Hire

Company that pick- up and drop-off guests of the Hotel for a minimal fee. On

the whole, the journey from the airport to Tinapa is twenty minutes on the

average.

1.1.4 OVERVIEW OF TINAPA FACILITIES The Tinapa Free Zone & Resort, formally known as Africa’s Premier Business

Resort, comprises of world Class facilities that enhance retail and wholesale

10

Ltm1309003

activities as well as leisure and entertainment. Some of these facilities are as

follows:

Tinapa is made up of Four Emporiums of 10,000m2 each, with several Line

Shops, Warehouses, and a total of about 80,000m2 of let table space for retail

and wholesale.

Parking Space for about Four Thousand Cars, a truck Terminal, an independent

power plant, an artificial tidal lake that feeds from the Calabar River; an Open

Exhibition Area for Trade Exhibitions and other events, a Water Park/ Leisure

Land.

A movie Production Studio commonly referred to as “Studio Tinapa” or “Ebony

life”, recognised as the best modern film production studio in Nigeria.

An entertainment strip that comprise a Casino, an Eight-Screen digital Cinema,

a children’s arcade, international standard restaurants and a mini

amphitheatre, a night club and pubs; and a Two Hundred and Forty Three

(243) Room international three start Hotel

11

Ltm1309003

1.2 TINAPA ORGANOGRAM

1.2.1 STAFF STRENGHT Good communications skills Good working ethic Excellent customer service skills Good interpersonal skills Government promotion Accept students and assign them to relevant on-the-job training

• Appoint industry-based supervisors for students on SIWES

1.3 FUNCTIONS OF TINAPA DIFFERENT UNIT MANAGING DIRECTOR (MD)

The managing director of Tinapa (MD) is responsible for leading the

development and execution of the Company’s long term strategy with a view

to creating shareholder value. The MD leadership role also entails being

ultimately responsible for all day-to-day management decisions and for

implementing the Company’s long and short term plans and also acts as a

direct liaison between the Board and management of the Company and

12

Ltm1309003

communicates to the Board on behalf of management. The MD also

communicates on behalf of the Company to shareholders, employees,

Government authorities, other stakeholders and the public.

ASSIST GENERAL MANAGER OF OPERATIONS (A G M (O))

Assist General Manager is responsible for managing daily company operations

to ensure positive, safe and profitable working environment. In addition he

ensure that the company standards, policies and strategies are followed and

also Cooperate with General Manager in recruiting, training, payroll

processing, performance evaluation, promotions, and releasing the

employees.

ASSIST GENERAL MANAGER OF FINANCE (A G M (F))

The Assistant Finance Manager plays a vital role in improving and maintaining

the financial standing of Tinapa, he determine the financial strategy and

policy, and also help in arranging the appropriate funding and managing

financial risks of the organization. The Finance Manager ensure that Tinapa

have the cash and liquidity to meet its obligations. Furthermore he is official

point of contact for all financial matters and one of the authorized signatories

on all financial documents.

ACCOUNTING OFFICER

The accounting officer in Tinapa is a senior employee whose overall

responsibility is to manage the financial resources of Tinapa in other to ensure

efficient and effective functioning of its operations. This professional often

heads the accounting department, though his position can change to meet

specific administrative needs of a company

GENERAL SECRETARY

13

Ltm1309003

Tinapa Secretary plays the role of disseminating information to all members

and stakeholders, giving proper notice of any meetings and timely distribution

of materials such as agendas and meeting minutes. Additionally, the Secretary

is the custodian of the organization’s records and related materials. The

Secretary is expected to work in close co-operation with the MD as she

compliments the MD work and helps her discharge the duties effectively.

 

1.4 DEFFERENT DEPARTMENT IN TINAPA BUSINESS AND FREE ZONE RESORT

Tinapa is divided into a business and leisure resort which conceptualised to be

an integrated business resort. It is a four phased development, promoted by

the Government of Cross River State, under a Private Public Partnership (PPP).

Tinapa Business & Leisure Resort is the realisation of an exciting dream – the

first integrated business and leisure resort in Nigeria measuring approximately

265 hectares of land.

1.4.1 TINAPA BUSINESS DEPARTMENT

The Tinapa business section is divided into: Tinapa business resort free zone

(TBRFZC), and Tinapa business resort limited (TBRL). Tinapa business resort

free zone, was declared Free Trade Zone on the 15th of August, 2006, by the

President of the Federal Republic of Nigeria pursuant to the provisions of

Section 1(1) of the Nigeria Export Processing Zones Act No. 63 of 1992.

Activities at the Zone are therefore regulated by this Act in addition to the

Federal Republic of Nigeria Official Gazette No.7, Volume 96 dated 30th

January, 2009 and titled “Tinapa Free Zone and Resort Regulations, 2009”. The

Tinapa Free Zone & Resort not only guarantees the delivery of all the basic

14

Ltm1309003

Free Zone incentives but offers much more. It is the most customer focused

Free Zone in the whole of Africa and provides these customers with not just a

platform to actualize their corporate objectives, but also the conducive

environment for rapid continuous growth and advancement. It is an investor’s

paradise. Tinapa business resort free zone consist of several free Trade Zone

companies (TBRFZC) such as, but not limited to: AFRICAN NEGOCCE,

ATTRACTIVE COLOURS, BEAUTY & TRENDS,BIO ENERGY, B. N IGWE , CALABAR

MEDIA CITY , ECOBANK , FENAJAC FIVE THREE ONE , GLOBAL TRADELINKS ,

GREAT STARS, MEGA ROCK INDUSTRY, MTN COMMUNICATIONS, NISE, NISF

W/A SERVICES, QUALITEX TEXTILES , PCOV SERVICES,TIP-TOP TRADING , T-

MAR, SOUVENIR MART, TODAY'S CHOICE, TRADEWINDS , UNION BANK ,

VLISCO, WOODIN , WORLD PARTNERS, UGONABO, BNL ENGINEERING , CICC

DEVELOPMENT SERV., CANON BALL, WISKAM INTERNATIONAL . While Tinapa

business resort limited (TBRL) is administered by the Business Resort Free Zone

Company (TBRFZC), as subsidiary of Tinapa Business Resort Limited. The TBRL

comprises of different sections such as Finance, Administration, Operations

department and tenant. The tenant comprises of the retailers and wholesalers.

1.4.2 TINAPA LEISURE DEPARTMENT

Tinapa offers world class leisure and entertainment facilities within a safe and

serene environment. Conference organizers, guests, tourists and leisure

seekers can have a great time at the following leisure department:

TINAPA LAKESIDE HOTEL

15

Ltm1309003

Tinapa Lakeside Hotel is the premium hotel of choice for men and women of

distinction. Exquisiteness and Class oozes out of every single one of the Hotel's

242 rooms. The Lakeside Hotel boasts of facilities and services which are

nothing short of world class. Tinapa Lakeside Hotel is located just beside the

Man Made Tinapa Lake and has been designed with both the Business

Traveller and the family in mind, it is made up of 242 rooms including the

Standard Rooms, Suites and Executive Rooms each of which is air-conditioned

with Satellite Television en-suite shower, whilst a good number of the rooms

allow a view of the Lake as well as the Calabar River. In addition the Tinapa

lakeside hotel comprises of different department which include: Front office

department, housekeeping department , Food and Beverages department ,

maintenance department , Accounting department , Human Resources

department and Security department. Furthermore, guests staying at Tinapa

Lakeside Hotel are provided with the opportunity of enjoying other leisure

components within the resort such as the Tinapa Waterpark and the Tinapa

Sea world Arcade as a complimentary package. A short stroll from the Lakeside

16

Ltm1309003

Hotel can take you to any of these components as well as the Shopping Centre.

Below is Tinapa Lakeside Organogram

TINAPA GAMES ARCADE

This is the ideal place were tourist are treated to pure and undiluted fun.

17

General Manager

Front office

manager

Assistant Front Office

manager

Director of House

keeping

Associate Excutive

House keeper

Director of Human

Resource

Chife manteniance

Assistant Chife

Maintance

Director Food and

beverages

Aisstant F/B

Director

Director of sale

Sale Manager

Ltm1309003

Tinapa Games Arcade have’s games for both adult and kids, for the kids they

can slide straight over to a game of Ice Hockey and take control of the Dodge-

em cars, dive into the exhilarating excitement of the Ocean Bomber, use the

train , carousel, and children play ground. While for adult games like chess,

Mini Basketball, Family bowl and draft are available. Once in this world of fun,

tourist fined it a bit challenging to leave.

TINAPA WATERPARK

The Tinapa Waterpark is an invitation to experience unequalled family fun in

Tinapa’s scenic environment. The Waterpark comprises adult pool, and

children sized pools, exciting water games, breath-taking slides, a Lazy River, a

Wave-pool – surfer’s delight as well as other exciting attractions. More so

choice of beverages and local delicacies are available.

TINAPA FISHERMAN’SWHARF

18

Ltm1309003

Overlooking the Artificial Lake in Tinapa, the Fisherman’s Wharf comprises a

food court as well as some pubs. Which provide a breath-taking scenery, were

tourist meals become tastier and their drinks more refreshing as they recline

and watch fishing and other activities on the Tinapa tidal Lake.

STUDIO TINAPA

The ultra-modern Tinapa Film Studio is located within the Tinapa Free Zone &

Resort, provides first class production and post-production support services to

both local and foreign film, television and music producers. Fondly referred to

as Ebony life Studio Tinapa, set to become the prime location in Nigeria and

19

Ltm1309003

indeed the West African Region for producing Feature Films, TV Shows, TV

Dramas and other related productions. “With Studio Tinapa, productions are

guaranteed to shine brighter than all others”.

TINAPA SHOPPING CENTRES

Tinapa Shopping Centre presents, inspired and discerning shopper with a

bouquet of product offers from her 54 quality retail outlets and four huge

emporia each of which is about 10,000 square meters. Customers most likely

spend a considerable amount of their free time window shopping and taking in

the vast array of displays of world class brands ranging from designer labels,

perfumes, Electronics, Fabrics, Jewellery, Household furniture and Accessories.

Tinapa being a Free Trade Zone, no customs duties are applied on imports into

the zone. Consequently, the prices of goods sold within the zone are the

lowest in the country. “With the Tinapa Debit Card, shopping has become even

more exciting as no physical cash is required”

20

Ltm1309003

OVERVIEW OF SIWES EXPERIENCE

My four month SIWES attachment with Tinapa Business and Free Zone Resort,

in Cross River State, Calabar has been one of the most instructive, interesting,

and productive experience in my life, in respect to this program, I have been

able to gain new insight and more comprehensive understanding about the

real industrial working condition and practice, it has also improved my cooking

skills, Listening skills, soft, practical and functional skills, finance management

and with these skills I could readily offer polite assistance on how to manage

a tourism firm.

21

Ltm1309003

CHAPTER TWO2.0 WORK DONE AND STUDENT SIWES EXPERIENCE At Tinapa business and free zone resort I was opportune to work in various

departments, due to the AGM decision of swapping SIWES student monthly.

That is to say my experiences is be based on different Job role from different

unit, below are details of my job role and experiences.

STUDENT SIWES EXPERIENCE IN OPERATION UNIT (ADMIN BLOCK A)

In operation unit were I was first posted, my priority was to act as SIWES

student coordinator, arrange meeting days, check on my colleague to know

how they are doing and then relate the information to AGM. Other Job role

include, but not limited to: tour guide, respond to intercom, filing of

document, assisting secretary general, researching and updating Tinapa

website. The knowledge and experience gain in this department could be

referred to as managerial skills and tour guiding skills because I was taught

how to spiral bind, using the spiral coil binding machine, file document into

their different files, register document into the incoming mail, outgoing

internal mail, outgoing external mail, scanning of document and stamp

document using the acknowledgement and receive method. In addition I was

also taught how to conduct a tour in Tinapa and beyond, update Tinapa

website, and assist secretary in receiving guest and preparing tea for them

MD. More so my experiences in this department had aid my tour guiding skills,

managerial skills, and leadership skills. Below are pictures of a tour conducted

for Masters Student from Delta State University, of Nigeria on 10 th August

2015.

22

Ltm1309003

STUDENT SIWES EXPERIENCE TINAPA GAMES ARCADE

In Tinapa games arcade were I was transferred to, on the 13 th of August 2015,

I learnt how to operate different games including: toy gallery, merry go-round,

family bowl, Raging Ape, Basketball, hokey game also known as jumbo game

and jungle land. More so I learnt how to convince and persuade a customer to

play more game, with this I was able to improve on my customer service skills

and the knowledge of games. However my experience in this department was

a challenging one, I was face with some minor issues. Firstly when I arrived in

this department I was free with everybody including my supervisor, so being

welling to practicalised the theory I was thought in class I made and

observation concerning the children play ground commonly called Jungle land ,

my observation was that the children play ground was too dirty for children

to play inside reason being that they may decide to pick things from the

ground and eat in our absent and that customers are complaining already that

the place is dirty and they shouldn’t be paying for such place, my supervisor

welcome this observation with a very angry look and then query one of my

colleague who was supposed to be in charge of the playground seriously in

23

Ltm1309003

front of me. Due to this the was a conflict between myself and the cleaner but

to God’s glory everything came back to normal but I was too careful to make

any more observation . Secondly instability of my supervisor did not allow me

to understand her and she too did not understand me for such and also Tinapa

games arcade was too quiet for my liking, no customers except on public

holidays, holidays period, Fridays , Saturdays and Sundays, going to work on

normal days is very boring but I have to. With this I again suggested the

innovation of the place with good new games and repairing of the spoil

games, to boost the sells but the reply I got was that it is government duty not

theirs. Despite all this my experience was awesome because I have realised

that in work place conflict is boned to happen and we ought to learn how to

tolerate others.

STUDENT SIWES EXPERIENCE TINAPA LAKESIDE HOTEL (KITCHEN)

This is the most exciting and most beneficial part of my SIWES here I learnt lot

of things, concerning the kitchen where I was posted on the 9 th October 2015.

Knowledge acquired include but not limited to: firstly how to prepare kitchen

mise-en-place, garnishing tools such as : Tomatoes , Sweet corn, Green pea ,

Cabbage , Cucumber, Eggs, Onion and differentiate table d hoted from a la

carte. secondly I learnt how to identify, prepare and serve the following listed

intercontinental dishes: Jambalaya Rice, Fruit pasta ,Poach egg , Mexican rice,

Vegetable curri , Stir fry pasta , Grill pork, Obama chicken, Cadgiry rice ,Mix

grill sea food, Pizza hawil, Oyester chicken , Oven slow roast fish ,Grill fish,

Cumin onion rice, Sandwich ,Egg and cheese sandwich ,chicken Pizza , Chicken

rice, spicing gizzard ,Soya spice, Vegetable stew, Brown Rice , Chicken curry ,

Ecowas rice, Princes hot dogs, Seasonal vegetable , Princes tuna chunks,

24

Ltm1309003

Croacker fish arabiata , Vegetable sauce. I must admit, that am very pleased

with this part of my SIWES experiences because I have acquire a new skill

cooking.

2.1 HOW STUDENT STRENGTH WAS ULTILIZED AND MANAGEMENT OF WEAKNESSES STRENGTH WEAKNESS

quality customer service skill :

this skills aided me in

communicating effectively to

customers especially in games

Arcade

Research skills: with effective

research skills I was able to

cope with my responsibilities

in admin, regarding to website

updating. This skills also aided

my stay in games arcade

because I was opportune to

research on various topics in

the absence of customers

Leadership skills: being

acquainted with leadership

skills I was able to coordinate

all the SIWES student in

Tinapa as the student

coordinator

Interpersonal skills: despite the

Transportation issues: the

means of transportation to

Tinapa is stressful. Most times

I stand for a long period before

I can see taxi to take me in or

out of Tinapa

Finance issues: no allowances,

but work from 8: am - 5: pm.

However all thanks to my

parent who never get tied,

they help me in managing this

issues

Multitasking skills: my stay in

Tinapa lakeside hotel (Kitchen)

made me to understand that I

was very slow in achieving a

give task, which I worked on in

other to manage it.

Listening skill: I had this

mentality of I can do anything

am ask to, just say it and it will

25

Ltm1309003

fact that I was having issues

with one of my colleague

(staff) in games arcade I never

took it personal.

be done. but back then in

Admin it did not work out ( e.g

I will be ask to bring a

document or a file like T-mate

file from the store room, my

supervisor will ask do you

know where to find, I will reply

yes with the hope that I will

definitely find it but most time

come back empty. I had to

work on listening and asking

questions before carrying a

task that was how I managed

it.

26

Ltm1309003

CHAPTER THREE3.0 CONCLUSION

My four month SIWES attachment with Tinapa Business and Free Zone

Resort, in Cross River State, Calabar has been one of the most instructive,

interesting, and productive experience in my life, in respect to this program, I

have been able to gain new insight and more comprehensive understanding

about the real industrial working condition and practice, it has also improved

my cooking skills, soft, practical and functional skills, and with these skills I

could readily offer polite assistance on how to manage a tourism firm. The

acquisition of these knowledge, skills and experiences were not possibly

acquired through the direct involvement in task alone but also through other

aspects of the training such as: work observation, interaction with superior,

colleagues, and other people related to the field. It also exposed me on some

certain things about tourism environment. And from my experiences, am sure

that the SIWES objectives has been accomplished. As a result of the program I

am now more confident to build my future career which I have already started

with Tinapa business and free zone resort.

27

Ltm1309003

3.1 ITM /ITF RECOMMENDATION I recommend that ITM/ITF Visiting of students during the SIWES

program should be accurate to ensure that students get necessary exposure and to boost their morale.

Also ITM should make it mandatory for companies/organizations to supplement funding of the scheme by paying students stipends and providing enabling condition for them.

ITM SIWES coordinators should make sure industrial training fund are paid.

For future SIWES program students, SIWES allowance should be paid on time to motivate student

Students should be taught how to write SIWES reports and their reports should be read through and corrected.

3.2 ORGANISATION RECOMMENDATION I recommend that Tinapa staff should be sensitised through organising

seminars in order to acquaint supervisors with their expected roles

towards students on SIWES training.

Personal protective Equipment should be provided to staff such as:

safety boots, helmets, ladder, gloves, and even a first aid box will be of

great help especially to the cooks. Safety is very important because only

safe and healthy workers can make an organization grow

Provision of medical care for students within the limits of the employers’

conditions of service during the duration of the attachment

Control and discipline student attached to the organisation in right

manner like a permanent staff.

Grade students as provided for in the Assessment Form (ITF Form 8) at

the end of the programme without being biases.

The organisation should provide more safety equipment to prevent

further environmental and health hazards

28

Ltm1309003

3.3 ORGANISATIONAL SWOTSTRENGHT WEAKNESS

Good customer service skills

Government support

Good working ethic

Good interpersonal skills

Customers are free to

complain in writing , verbally

or by telephone calls

Location: Tinapa free zone is

the only free zone resort in

Cross River State.

Brand name

Large undeveloped land

Low staff motivation to work : staff are always complaining about their effort not appreciated and not paid for a long time

Lack of accommodation: investors /business partners and staff are seeking for permanent accommodations that will be inside Tinapa or close to Tinapa, due to the difficulty in transportation

Poor level of professionalism: most of Tinapa staff are non-graduate with just SSCE qualifications, they lack professionalism skills.

Movement of staff: the top management of Tinapa move their staff not transfer but move their staff from one department to another without good reason, and this sometimes led to ineffectiveness of the staff because he/she may not have a broad knowledge of the new position

OPPORTUNITY THREAT Absent of competitors : Tinapa

business and free zone resort is the only free zone resort in Calabar , therefore they have no competitors

Establishment of Calabar international Convention Centre (CICC): The presence of

Transportation: accessibility of Tinapa is an issue to both staff and customer

Government policies : some of the implementation of government policies example custom laws on imported goods are not favourable for

29

Ltm1309003

CICC will escalate footfalls into Tinapa and also establish a mutually beneficial process

Provision of permanent accommodation: Tinapa still have large undeveloped land, which can be used to build permanent houses for staff and investors for rent-age to avoid transportation expenses.

Professional employees: Tinapa have the opportunity of recruiting professional especially in tourism related areas.

Motivation of staff Business expansion

Tinapa administration Government guest : most a

times the head of government decide to

use Tinapa or set guest/ representatives to Tinapa without paying for product and services offered, for instance the pageantry training/camping that took place in Tinapa for more than two weeks has not been paid for .

Seaport: Calabar seaport has all so become a threat to Tinapa, due to its inability to transport imported good presently.

30

Ltm1309003

4.0 REFERENCES Asikadi, E. (2003). Restructuring SIWES to meet the National Development

Plan in Education System: National Conference of National Association for

Research Development Asaba; 2003 pp1 & 2

Eja, E. I. a. E. I., (2014). The Effect of Tinapa Business Resort Development on

Surface Water Quality in Cross River State, Nigeria. [Online]

Available at: http://www.savap.org.pk/journals/ARInt./Vol.5(4)/2014(5.4-

18).pdf[Accessed 6 Novermber 2015].

Igbinoba M. O. (2002). Bridging the gap between education and the industry.

Business Education Journal (ABEN), IV (1)

Mafe, O. A. T. (2009). Guide to Successful Participation in SIWES. Panaf

Publishing Inc., Abuja and Lagos.

Tinapa(2007). Available at http://tinapafreezone.com/home.html[Accessed 6

Novermber 2015]

31

Ltm1309003

32