MTA IV Semester

Housekeeping

Unit 5:

Accounting, Audit and control, Income from Accommodation, Public Room Rentals,

Allowances, Net sales, Expenses, Salaries and Wages, Room Employees meal, China and

Glassware, Commissions, Contract cleaning, Decorations. Dry cleaning, Garage and parking,

Guest supplies, Laundry and Dry cleaning, Linen and Linen Rentals, Printing and Stationery,

Reservation Expenses, Miscellaneous expenses.

Unfortunately , this is too vast a topic to cover in detail.

Here is what the above terms mean.

Accounting – There is a Accounting department that checks in detail the revenue and

expenditure of each department including Housekeeping

Audit and control – Audit (or checking) is a form of control used in Housekeeping. Audit is

generally done by a third party to make sure all the rules have been in compliance.

There are self audits also. Financial audit is done on a nightly basis by the night auditor that

recaps the days operation.

Housekeeping uses checklist for auditing purposes.

Income from Accommodations This refers to the income or revenue generated by front office by the sale of rooms. Housekeeping plays a key part in selling the rooms by having the room ready for sale.

Public Room Rentals This refers to the Banquet hall and meeting rooms that rented out for function and corporate meeting. Housekeeping has to make sure that they are kept very clean for those functions.

Allowances This refers to credits given to the guest account in case of mistakes or errors done by the hotel. Allowance generally reduces the guest bill.

Net sales Definition of 'Net Sales' The amount of sales generated by a company after the deduction of returns, allowances for damaged or missing goods and any discounts allowed.

Expenses This are the expenditure incurred by the Hotel Housekeeping department in terms of labour (wages), materials, supplies, equipments etc.

Salaries and Wages This is one of the largest expenses for the Housekeeping department. Generally, people who get paid a "salary" get their money monthly, and get the same amount each month. A salary usually doesn't change based on the number of hours you work. If you get paid a "salary", you usually say things like "I make $30,000 a year." If you get paid a wage, it usually means that you get a certain amount per hour. The more hours you work, the more money you will make.

Room Employee Meals This is the meals given to the Housekeeping staff either provided free or at a discounted rate in the employee cafeteria. Most hotels serve food in the employee cafeteria.

China

Porcelain is similar to China ware.

Glassware

Contract Cleaning Nowadays the hotels to reduce overall cost give contracts to clean the public areas, landscaping, special cleaning projects like spring cleaning etc.

Drycleaning This is the cleaning of fabrics in a substantially non-aqueous liquid medium. Dry cleaning removes oils as well as many water-soluble and some insoluble materials with the help of detergents and various other agents. Advantage of Dry cleaning

Dry cleaning cleans clothes for which laundering is not suitable

It causes no shrinkage

It does not flatten the pile of fabrics such as velvet

Colours do not bleed on dry-cleaning Disadvantages of Dry cleaning

It is expensive compared to laundering

Many dry-cleaning solvents are harmful to health if inhaled for long durations.

Garage and parking Hotels provide Garage or parking facilities to guests who use the hotel facilities. This could be complimentary (Free) or there would be a daily or hourly charge for it. Housekeeping department will maintain the cleanliness of the area.

Guest Supplies These are the various supplies provided in the hotel room. Like bath soap, shampoo, stationery, pens etc.

Printing and Stationery These are the writing pads, notepads, pens, envelopes kept in the guest room for guest use. Usually complimentary.

Reservation Expense These are the expense incurred while getting a reservation. These could travel agent commission, travel website charges, central reservation agency charges etc.