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to SHAPE the future of travel © 2014 Amadeus IT Group SA Travel Industry 2015 Sergiy Redchyts Head of Product and Solution Centre, CESE

IT&Travel Amadeus - to shape the future of travel!

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Page 1: IT&Travel   Amadeus - to shape the future of travel!

to SHAPE the future of travel

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Travel Industry 2015

Sergiy Redchyts

Head of Product and Solution Centre,

CESE

Page 2: IT&Travel   Amadeus - to shape the future of travel!

What is Amadeus?!

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Page 3: IT&Travel   Amadeus - to shape the future of travel!

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Amadeus in a few words

General Overview

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Amadeus is a technology company dedicated to the

global travel industry.We are present in 195 countrieswith a worldwide team of more than 11,000 people.Our solutions help improve the

business performanceof travel agencies, corporations, airlines,airports, hotels, railways and more.

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Connecting the travel industry

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Cruiselines

Hotels

Car rental

Ground handlers

Ferry operators

Ground transportation

Airports

Travel agencies

Insurance companies

Airlines

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We have a clear purpose

Amadeus mission

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Our solutions facilitate journeys and enrich the travel experience for hundreds of

millions of people every year.

to shape the future of travel

We are working together with

our customers and partners

Page 6: IT&Travel   Amadeus - to shape the future of travel!

Travel Technology Trends 2015:

Personalised

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Personalised – Travellers have more information than ever

2014 Hotel Reputation Benchmark Report by Revinate © www.revinate.com

Customer Generated Content – Hotel Reviews

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Personalised – Tailor made trip

Dynamic Packaging

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In 2013, almost 50% of all packages sold online via Traveltainment were dynamically packaged

2008 2009 2010 2011 2012 2013

17%

Online Bookings

TO classic

TO dynamic

83%

28%

72%

34%

66%

38%

62%

44%

56%

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Personalised – Big Data as the new competitive edge

The benefits of big data for travel providers and travelers

_ Better decision support

_ New products and services

_ Better customer relationships

_ Cheaper, faster data processing

Page 10: IT&Travel   Amadeus - to shape the future of travel!

Travel Technology Trends 2015:

Connected

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Connected – Online Travel

Online penetration

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_ 1/3 of worldwide travel sales are now made online, and this percentage will climb to 37% by 2015YE

_ OTAs represent 38% of global online market and 13% of the total travel market

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Connected – Online Travel

Online penetration

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_ Air online sales accounted for US$360 billion - 46% of total air travel sales

_ Travel accommodation amounted to US$164 billion, with a 23% penetration

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Connected – Online Travel

Online penetration

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_ North America to record the lowest growth over 2012-2017 at 7% CAGR

_ Western Europe to catch up with North America by 2017, with US$270 billion

_ Asia Pacific online travel sales to double from US$78 billion to US$155 billion

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Connected – Mobile

30M People look for travel info on Mobile each month

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2014 How connected consumers by Somo ©

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Connected – Mobile

Mobile is changing travel

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2014 How connected consumers by Somo ©

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* Source: Phocuswright, eMarketer, with New Media consolidation** Source: TripAdvisor Trip Barometer Mobile & Social Survey 2013‡ Source: European Traveler Technology Survey 2014‡‡ Source: Mobile Trends 2013 for travel & tourism, Everplaces

87% of

global travellers use smartphones

while travelling

52% of

travellers use apps in-

destination‡‡

50%of trip planning

is done on mobile apps for

age bracket 18-34

Explosion of mobile travel

sales. By2015

>$100B *

**‡

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Connected – Mobile

Travellers use mobiles during the entire trip cycle

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Connected – The rise of Mobile-App empowered traveller

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Connected – Social Media

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http://www.statista.com/statistics/202651/worldwide-social-media-revenue-and-forecast/

_ Social media growth has been exponential (1.43Bn active users of social media in 2012) and will continue to grow, particularly as users

_ Social media touches every step of the travel process and will become increasingly important during travel (eg, choosing destinations, influencing in-destination services and improving customer services)

_ Currently travel companies are using social media as an engagement and customer support platform

_ Travelers are using social networks to make destination decisions and to identify the individual travel components

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Travel Technology Trends 2015:

Engaged

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Engaged – Door-To-Door (D2D) service approach

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Full cycle customer support

_ Pre-trip (inspire, search, shopping, cross-sell, upsell etc)

_ Trip (cross-sell, info services, coupons etc)

_ Post-trip (reviews etc)

One shop – All channels

_ All content: Air, LCC, Hotels, Insurance, Car, Entertainment, City Tours etc

_ Office, Web, Mobile App

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Engaged – Industry trends

Intermodal transportation. Air, Rail and LCC competition

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Low cost carriers vs Traditional carriers –> Hybrid model

Sharing Economy

Direct Connect – IATA NDC

Consolidation

Google Flights Search, Alibaba, Yandex etc

Millennials

Page 22: IT&Travel   Amadeus - to shape the future of travel!

You can follow us on:

AmadeusITGroup

amadeus.com/blogamadeus.com

Thank you

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www.facebook.com/TravelIndustryTechnology