HOSPITALITY& RESERVATION

HOUSE KEEPING SERVICES

OVERVIEW ABOUT HOUSEKEEPING

Housekeeping is the act of cleaning the rooms and furnishings of a home

House Cleaning includes activities such as

1. Disposing of Rubbish2. Cleaning Dirty Surfaces3. Dusting4. Vacuuming

Contd,, It is the backbone of a hotel The housekeeping department is

responsible for the upkeep and maintenance of entire hotel .

The impression of the hotel is how cleaned well the surroundings are

Generally this department is not visible for guest

It works for guest satisfaction and through keeping the environment neat clean and hygenic

AREAS AND SECTIONS OF WORK

Rooms Public Area Rest Room Linen Uniform Laundry Horticulture Valet Service

ROOMS

Each time a guest check out of a hotel room it must be stripped and throughly cleaned to prepare the arrival of the next guests

The Guest bathroom Must be Scoured and Sanitized

Check appliance in the rooms such as1. Hair dryers2. Telephones 3. Alarms4. Refrigerators

REST ROOM

Rest room means where the guest can take rest for some times

Rest Room Are very Important Part Of The Hotels

LINEN ROOM

These room is mainly used by housekeeping department

Linen room means all the laundry clothes kept in this room

This room is very important for all five star hotels

In case of any damage or missing ten times the laundry charge is given back to the guest

Uniform Room

Uniform Room Means staff clothes are kept in this room

These All Clothes are well Washed and ironed

Horticulture

In Front of the hotel Horticulture makes the flower designing

It Helps to attract the guest The guest can buy the flowers from

gardener Horticulture is the main source of

revenue in hotels They are used as

Banquets,Guestrooms,Restaurants & lobby office

VALET SERVICES

Valet Services means parking of all guest vehicles

Valet Parking is a parking service offered by some restaurants ,stores and star hotels

This service is either requires a fee to be paid by the customer

Some times it offered as free of charge

THANK YOU !!!