The City of Douglasville’s

Convention & Visitors Bureau

Hospitality Training

LOCAL HOSPITALITY

Why are we here?

What do we do?

Who are we?

What is local hospitality?

Welcoming Guest - Customers with warmth and generosity

Meeting needs

Giving something extra

Knowing the local area

Why do we care?

Its all about economics Satisfied customers spend more money and return

Improving job market and stimulates the local economy

Everyone benefits: restaurants, retailers, lodging, recreations and others

Why is tourism important?

In GA alone, tourism accounts for: $20.8 billion in direct expenditures 241, 500 jobs $6.3 billion in resident wages $1.557 billion state & local tax revenue $56.9 million generated daily

Information obtained from GA Dept of Econ Dev.

The #1 reason visitors do not have a positive experience or do not not return to a community or

business is: INDIFFERNCE on the part of the service providers.

Tips

Tourism is a powerful economic engine when properly fueled.

Keep yourself knowledgeable and up-to-date.

Hospitality is an attitude.

Douglasville is the best place in the world while you live and work in this community!

DOUGLASVILLE, GA

So what’s there to do?Shopping & Dinning

Leisure Activities

Day Trips

Dining

Be prepared: Present each guest with a Dining Guide Know the restaurants in your area Know different types of restaurants Have directions readily available or a phone

number you can call

Have addresses for GPS users

DiningBe familiar with your local proprietors or

restaurants: Eat at the restaurant

Meet staff and experience food and service Location of restaurant Events hosted by the restaurant

Trivia Poker Sports

Dining

Be familiar with your local proprietors or restaurants:

Ask Questions Are reservations recommended? Is there a dress code? Can they handle large groups? Are discounts available?

Shopping

Again, it’s all in the preparation Know the kind of shopping available Be familiar with locations

Shopping

Be familiar with locations Exit numbers General Directions Have phone numbers to contact Use a map Have addresses for GPS users

Leisure Activities

Indoor Activities

Outdoor Activities

Parks & Recreation

Yearly Events

Indoor Activities

Movies @ Arbor Place Mall

Arcade @ Fabiano’s Italian Pizzeria

Cultural Arts Center

Old Courthouse Museum

Outdoor Activities

Classic PaintballClassic Paintball

Located off of Blairs Ridge Road in Lithia

Springs, Georgia

770.732.1110

Croquet @ Le JardinCroquet @ Le Jardin

BlancBlanc

Located off of Stickland Street in Douglasville

678.838.4449Horseback RidingHorseback Riding

Timberidge Stable - 770.942.2441

Hitching Post – 770.577.8987

West Creek Stables – 770.745.0184

Outdoor Activities

West Pines Golf CourseWest Pines Golf Course

678.391.1600

Owned by the City of DouglasvillePlaying 6,800 yards from the

Championship tees, this “core” West Pines golf course features Crenshaw

bent greens, four sets of tees to ensure an enjoyable experience for the golfers of all skill levels, a full practice range and putting green, and is situated less

then 2 minutes off of I-20 (you can see

it from the interstate).

Greystone Golf CourseGreystone Golf CourseGreystone Golf Club is located in

Douglasville, Georgia, about 20 minutes west of downtown

Atlanta. We offer 18 holes of golf set in the rolling terrain of the

West Atlanta hills. We also have a large driving range and putting

green for your warm-up and practice sessions. The Pro Shop is stocked with the essentials such as

gloves, tees, balls, and an assortment of clubs.

GEOCACHING

The Douglasville Convention & Visitors Bureau currently has placed 5 geocaches in the Historic Downtown Douglasville area. Caches will be added periodically, so start hunting! Cache card can be picked up at the Douglasville Welcome and also

accessed online at www.visitdouglasville.com

GeocachingGeocaching (pronounced geo-cashing) is a worldwide game of hiding and seeking treasure. The basic idea is to locate hidden containers, called geocaches, outdoors and then share your experiences online. A geocacher can place a geocache in the world, pinpoint its location using GPS technology and then share the geocache's existence and location online. Anyone with a GPS unit can then try to locate the geocache. Geocaching is enjoyed by people from all age groups, with a strong sense of community and support for the environment.

City Parks & Recreation

Hunter ParkHunter Park

Named after 1st Lt. Robert Gerald “Jerry” Hunter

Veterans Memorial

Douglasville Young Railroad

Feed the ducks

Walking Trail

Softball/Baseball Field

Outdoor basketball

Other City Parks & Recreation

Jesse Davis ParkJesse Davis ParkHorseshoes, Basketball, Playground, Walking trails, pool, picnic areas

Fowler FieldFowler FieldPlayground, Walking Trails, Soccer/Football

Keith Thompson Park & Mill Village ParkKeith Thompson Park & Mill Village ParkBasketball, Playground & Picnic Area

Worthan ParkWorthan ParkPicnic Area

For a map of all parks in the City of Douglasville contact Douglasville Welcome Center at 770.947.5920

Sweetwater State Park

Opened in 1976 and encompasses 2,549 acres of land 15 miles west of Atlanta

ServicesServices Hiking Tours (Day & Night)

Picnic SheltersBoat Ramps

Programs for Junior Rangers & children

Yearly Calendar of EventsJanuary – Dia De Los Reyes, Cultural Arts Center, 770.949.2787

February – Black History Month, Cultural Arts Center, 770.949.2787

April – Business to Business Expo, Douglas County Chamber of Commerce, 770.942.5022

May – Main Street Market & BBQ Competition 770.947.5920 Springs Concerts on the Plaza, Cultural Arts Council, 770.949.2787 Taste for the Grape & Taste for Douglasville Arts, CAC, 770.949.2787

June – Summer Arts & Crafts Show, Sweetwater State Park, 770.459.1946 Penny McHenry Hydrangea Festival, Douglasville, 678.838.4449 Juneteenth Festival, 770.947.5920

Yearly Calendar of Events

July – Friday Night Flicks, O’Neal Plaza, 770.947.5920

Wednesday Wind Down, O’Neal Plaza, 770.947.5920Fourth of July Parade, Fireworks & Barbeque,

Douglasville & Hunter Park – 770.947.5920

September – Labor Day, Parade & Barbeque,

Downtown Douglasville & Hunter Park, 770.920.8152

September Saturdays, Douglas County Courthouse, 770.920.7593

Fall Concerts on the Plaza, Cultural Arts Council, 770.949.2787

New Manchester Festival, Sweetwater State Creek, 770.732.5871

Yearly Calendar of Events

October – West Georgia Quad, Fall Main Street Market, Tike Ride 770.947.5920Chili Cook Off, O’Neal Plaza, Cultural Arts Council, 770.949.2787Moonlight Run, Rogue Runners, www.dcrr.clubexpress.com

November – Christmas in Lithia, Lithia Springs HS, 770-651-6778

December – City of Douglasville 1st Annual Christmas Parade, Concert and Annual Tree Lighting, 770.947.5920

All events are subject to change. For a up-to-date list please visit our website,

www.visitdouglasville.com

Day Trips

Group ToursFamily Vacations

ReunionsField Trips

Day Trip Ideas

Outdoor AdventuresShopping

Atlanta AttractionsHistoric Tours

Day Trips

Anytime you have a traveler who needs help planning or setting up a day trip, feel free to

refer them to the CVB. We have partnerships with many area attractions that

may offer discount ticket prices when booked thru the CVB.

678-715-6069 Milesr@ci.douglasville.ga.us

Some of our Attraction Partners

Historic Douglasville

Historic District – Downtown Douglasville

Roberts-Mozley House - Cultural Arts Center

Old Douglas County Courthouse

Poole-Hudson/Farmer House – Le Jardin Blanc

Welcome Center

Brochures for Douglasville & Atlanta Attractions

Ability to purchase tickets to certain attractions Suggestions for “what to do” Reservations for attractions & activities

CVB Services to Hotels

Welcome Bags 2 per room for groups, weddings & reunions

Leads from Tradeshows, the state & Visitor Information Centers

Opportunities to quote rates for upcoming events – which are listed on our website

Assistance with RFP’s Promotion of your hotel in our printed materials –

Visitors Guide, City Map, Website, etc.

Contact Information

Douglasville Welcome Center6694 E. Broad St.

Douglasville, GA 30134

770-947-5920

1.800.661.0013

www.visitdouglasville.comFollow us on Facebook, Twitter,

Myspace & Blogspot!

Important Emergency Contacts

Douglasville Police Department

770-920-3021

Wellstar Douglas Hospital

770-949-1500

Douglasville Fire Department

770-942-8626