Group Revenue Management

Innovative solution that helps airlines effectively control group traffic

An independent application that can be integrated with any Airlines' website to

manage group Bookings

GroupRM provides a common platform for retail customers, corporates and travel

agents to do group bookings.

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What is GroupRM?


Why GroupRM?

High turn around time

No single source of data collection

Difficulty in tracking group request

Difficulty in enforcing policy

Corruption & manual entry error


How It works ?

A corporate, travel agent or retail user, needs to log on to the application to make a group request

Once the request is submitted, the airline group analyst evaluates whether it makes sense to accept

the booking by displacing individual passengers or not

The analyst then quotes the best possible fare for the booking

If the requestor accepts the fare, he can submit the details of the passengers and make the

payment

E-tickets are generated and sent to the requestor


How GroupRM works

Agents / Retail user

C R S

Airline groupdesk

N e g o t i a t i o n


Group Requestor:

Can create, both series and ad-hoc one-way, round-trip requests

Requests are taken only from authenticated users

On submission of a request, the requestor is given a reference number for tracking it

Allows direct customers, agents, corporate travel desks, airlines, to make group requests

Product Features

Group Evaluator:

Automates the group fare quote process

Allows analysts to override fares suggested by the system and offer discounted fares

Provides multiple evaluation methodologies

a) Studies booking profiles

b) Compare competitor fares

c)Evaluates displacement costs

Product Features



Product Features

Group Negotiator:

Analysts can accept, reject or override a customer fare request

Customer can further accept, reject, negotiate using the syste

Analyst can also offer non-negotiable fares

All transactions are tracked by the system and are available for reporting

Group Tracker

Provides airlines and customers the ability to track group requests

Tracks vital information such as:

-Fare time period validity

-Ticketing time limit

-Acceptance

-Cancellation / No-Show

Product Features



Product Features

Ancillary revenue manager

Provide airlines to offer pre luggage booking and meal selection options to the customers traveling in groups

Airlines can offer the selection options of adult, child and infants to groups


Users

Airline (Group Desk)

Retail Customers Request for adhoc /

series group booking

Negotiate the price

Make payment

Request for adhoc / series

group booking

Negotiate the price

Make payment

Enter passenger details

Manage specific sectors

Implement pricing policy

Negotiation

Users

Travel Agent Group Desk Retail Customers


Flow for Retail users

Auto Registration

Group Request

Accept

Auto pilot reply

PNR generated

Reject

Payment with convince option

Add / edit SSR services

Submit passenger detail


Benefits for Retail users

Direct access to airline to negotiate for the best fare

Self serviced tool with auto registration and approval

Can request for more than one request at a time

Different payment options

Can submit the names 10 days prior to departure


Flow for Agents

online Registration with

approval

Group Request (Adhoc/series)

Add sub agents

Auto fare Quotation

Accept

Rejecct

Negotiate

Select Payment Option

PNR generated

Submit passenger detail

Add / edit SSR services


Benefits for Agents

Registered travel agent can create different sub agents

Can request for adhoc and series booking

Can request for more than one request at a time

Different payment options

Can negotiate with airline group desk for 2 time


Benefits for Airline

Revenue Maximization:

Multiple pricing and payment policy can be create and mapped for individual customer

Ancillary options like pre-luggage booking,meal selection options can be provided for

groups

Prodcutivity maximization:

Sector and user wise customized report for

Alert system for manager and admin level people

Sector mapping to specific group desk in the airlines


Benefits for Airline

Policy enforcement :

Multiple discount matrix can be create and mapped for different users with different

priority settings

Auto pilot policy can be set for different users

Can add multiple group desk executives with limited sector accessibility


Case analysis of current client

06/06/14

Case study is done on one of our existing client operating in Asia pacific

with 50 aircrafts

Before using GroupRM they were managing group bookings through

e-mails.

Complicated e-mail process results in

negligible number of group booking June 2013, they implemented our

group revenue management tool GroupRM.

Since last year more than 46,000 group request are proccessed

More than one million group passengers processed

More than 10 million SGD revenue booked More than 36 and 10 thousand requests are made by travel and retail users.


Infrastructure information

Web based application

Cross platform compatibility

Built on LAMP

Compatible with all CRS

Adaptive interfaces


Current Clients

About us

Infiniti Software Solutions started its journey from the year of 2005 with the vision of

providing innovative and affordable travel solution to our clients

Supported by more than 120 strong and talented employees working across four

major cities in the country.

We provide cloud based tools and services to corporate,airlines and SMEs with the

aim of creating an experience in travel and expense management as seamless as

possible.

With more than 130 clients worldwide,we are bringing policy compliance and efficient

travel & expense management with double digit increase in savings



Team Infiniti

Ananth Narasimhan - Chief Executive Officer & MD Previously worked with Jet Airways, Sabre and United Airlines at various capacities.

Ananth has M.S from University of Illinois (Urbana), and Btech from IIT-Madras. Worked as consultant to different airlines and Sabre before starting the company.

Gautam Ramanujan - Chief Commercial Officer Previously market manager for Agoda/Priceline India. Gautam has a PDC from Stanford

University and a MDP from IIM Ahemdabad in Revenue Management and Dynamic Pricing.
