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Fcm Travel, Travel Implant, Travel network, Corporate Advantage, Customer focused, Part of Australian travel group Fight Centre and having large network across the world
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A brief Synopsis of Fcm Travel
Solutions
History of Fcm Travel FCm Travel Solutions is the flagship corporate travel business of the publicly listed and globally iconic travel group Flight Centre Limited. Headquartered in Brisbane, Australia, the FCm Travel Solutions brand was launched to market in June 2004.
FCm Travel Solutions is named after the consolidation of various businesses within Flight Centre Limited's highly successful corporate travel division, which commenced in 1993.
The reach of FCm's global network broadened significantly with the acquisition of major travel companies including Sydney Business Travel (Australia), Internet Travel Group (Australia), Garber Travel (USA), Britannic Travel (UK), American International Travel in Hong Kong, Liberty (USA), Friends Globe Travels (India), China Comfort (China) and Air Services International (Singapore).
Since 2004, FCm has continued to partner with leading local travel companies to expand the company's network, which currently extends to more than 75 countries
A Global Network – One DNA
• FCm's global business has its presence in more than 75 countries. Our world-wide reach means we have a global network of experts and coordinated systems in place to provide clients with world-best prices for any travel route at any time of the year.
• FCm's global network shares the one 'business DNA', which is based on the same philosophies and culture. In every country, you'll receive professional and reliable assistance from teams that believe in local, flexible and personal service.
• FCm's network benefits from the strong global presence, established industry relations and world-wide recognition of the Flight Centre brand. Across its brands, Flight Centre Limited has a global network of more than 2000 stores and 12,000 staff worldwide, which FCm draws upon to strengthen its corporate network.
Mission
• To create and provide a total Travel Management Package in terms of providing comprehensive and professionally effective service at minimum cost to the customer, using and utilizing the best available resources and technology.
• Also to nurture a work culture and environment internally and externally that promotes total commitment and growth, thus becoming the largest and the most reliable Travel Organization in the region setting standards in the industry for professionalism and reliability to the customer.
Travel Management • FCm Travel Solutions (India) Pvt. Ltd. is a full service travel
management company. It is ranked among the top corporate travel providers, serving all the leading companies.
• FCm focuses on your requirements and co-ordinates with your staff to provide you total satisfaction. We offer you every service from consolidated travel purchases to regional, national or global support. We understand the business from the ground up and that enables us to serve you better.
• Our Strength : Consists of 19 operating regions with one office in each;
New Delhi, Bangalore, Chandigarh, Chennai, Gurgaon, Mumbai, Hyderabad, Pune, Vizag, Ahmedabad, Vadodara, Kolkata,
Bhubaneswar, Mangalore, Cochin, Coimbatore, Nasik Mysore
CRM (CUSTOMER RELATIONSHIP MANAGEMENT)
Customer Relationship Management is an essential part of Travel management. Our team of professionals customizes the services as per the needs and wants of our clients.
CRM includes understanding various facets like:-
Policy Individual's Preference Individual's Position Individual's Travel Authorization
We in FCm Travel Solution thrive to provide the best bargain for our clients.
COST SAVINGS
We deliver results through the combination of cost saving opportunities and superior account management.
Customize MIS reports as per customers’ requirement
Our Services Single Window Service System
• In-house Service on quantum basis. • Dedicated Travel Executives. • 24 hour Service Link. • Open on Sundays.
State of the Art Technology • World renowned CRS - Amadeus for instant response on National network basis. • Online reservation at your doorstep. • Feedback on travel related costs. • Possible CRS link to your office. • Travel accounting MIS.
Nationwide Service New Delhi, Bangalore, Chandigarh, Chennai, Gurgaon, Mumbai, Hyderabad, Pune, Vizag, Ahmedabad, Vadodara, Kolkata, Bhubaneswar, Mangalore, Cochin, Coimbatore, Nasik and Mysore
• International PresenceAustralia, Canada, China, Hong Kong, New Zealand, Singapore, USA, UK. Also coming up in Colombo and Dubai & many other countries. FCM Network is present in 54 countries worldwide.
Total Travel Package• All ticketing / Visas. • Clearances. • Airport facilitation. • Foreign Exchange • Travel Insurance • Conferences/Incentives • Tours/Holidays/Leisure • Phone cards, Mobile Sims • Hotel/Car bookings. • Railway Bookings • 24/7 Call Center
Value Additions• Best value for your money • Unmatched Service
Well Trained Staff• IATA Qualified, Airline Diploma Holders. • Top Agency work experience • Computer and CRS literate.
FCm TRAVEL SOLUTIONS aims at providing complete solutions to your complex travel requirements. It's main focus is to optimize your corporate travel expenses without compromising on the quality of service.
International Presence
Australia, Canada, China, Hong Kong, New Zealand, Singapore, USA, UK. FCM Network is present in 54 countries worldwide.
Total Travel Package
• All ticketing / Visas. • Clearances. • Airport facilitation. • Foreign Exchange • Travel Insurance • Conferences/Incentives • Tours/Holidays/Leisure • Phone cards, Mobile Sims • Hotel/Car bookings. • Railway Bookings • 24/7 Call Center
Value Additions
• Best value for your money • Unmatched Service
Well Trained Staff
• IATA Qualified, Airline Diploma Holders. • Top Agency work experience • Computer and CRS literate.
Value Additions Travel Desk/Implant
We specialize in operating in-house travel counters for customers who give us quantum
business.
In lieu of the above we provide one of our senior travel executive at your office with an
online computer reservation system for catering to all your travel requirements. We would require a small desk for the equipment to be installed and a telephone
line.
The Travel Desk will be functional on all working days as per your timings.
Booking at your Doorstep Instant Reservation For all your senior Directors and Managing Director, we shall send our travel
executive to your office with an active online computer reservations system. Your senior
executives can discuss their itineraries and make their reservations instantly on the spot.
We are the First travel agency in India to offer this service and it is complementary.
Value Additions Airport Cell
FCM Travel Solutions has a 24 hours Airport Cell in Mumbai, New Delhi, Chennai and Bangalore to meet and assist you. We possess a team of executives who are equipped and skilled to
cater to any last minute special requests.
Total Quality Management
FCM Travel Solutions follows strict TQM procedures to offer quality and hassle free services to our clients. FCM Travel Solutions offers its clients a Service Level Agreement to ensure their total satisfaction.
Service Matrix
CRSInstant BookingsLast Minute Changes24 hours service LinkAll travel related RequisitesNational NetworkingTravel MIS
Tktg-Dom/Intl.VisasClearanceFrequent flyer ManagementTravel insuranceForeign exchangeIncentivesToursConferencesEventsLeisureHotel/Car Bookings
AllSERVICES
Our People • Competitive travel management starts and finishes with our local
account managers and travel managers that are totally responsible to you and accountable for your travel program results.
• Our people are empowered to take initiative and make decisions so your business can save on time and cost and benefit immediately.
This includes: understanding your business and travel objectives providing service that's local and personal tailoring the right solutions setting measurable targets delivering results accessing the most competitive rates/prices providing end-to-end travel management.
• Through our awarded culture of people development, ownership and recognition, we manage your challenges to deliver travel efficiencies and savings. We're your advisors and hands-on support team across every aspect of your business travel.
Awards and Recognition • KLM ROYAL DUTCH AIRLINES Best Agent award for 13 years in a
row. From 1992 to 2005
• Award of Excellence from LUFTHANSA AIRLINES for 11 years in row from 1994 to 2005
• Outstanding Performance awards from SCANDINAVIAN AIRLINES for 1993 and 1995 to 2000
• Outstanding Contribution awards from SWISSAIR for the years 1995, 1996 and 1999.
• Outstanding awards from AIR CANADA for 1995, BRITISH AIRWAYS for 1996 and 1999 & 2005, JET AIRWAYS for 1999, 2004 and 2005, AIR SAHARA for 2004 & 2005, SINGAPORE AIRLINES for 1996 to 2005, THAI AIRWAYS for 1996 and 2003.
• Award for best travel company by IFMA (International Facility Management Association)
• Best TMC in India awarded by Marriott Group in 2004 & 2005.
• Awards and Certificates from various other airlines.
Our Executive Team Graham Turner – Founder and Chairman
Gregory Lording - FCm Travel Solutions, Global Brand Leader
Rob Flint - Executive General Manager Asia Pacific and Middle East
Chris Preston - Global Marketing Leader
Why use FCm Travel Solutions Answers to Why Use FCm (TRAVEL SOLUTIONS )
• Highest Standard of Service available
• One window service system
• Available round the clock 24 hour service link with Travel Managers/Travel
Counselors
• Usage of automated ticketing from all locations State of the Art technology through
AMADEUS/GALILEO and SABRE
• Specialized team of travel and tourism professionals with firm commitment to
quality service.
Arittra Basu_______________________________________Assistant Sales Manager - North MumbaiTaj Hotels Resorts & Palaces Taj Lands End, Bandstand Bandra (W), Mumbai 400050Ph: 91 22 66681319 | Fax: 91 22 66681310 | Mob: 91 9833995019E-mail: [email protected] / [email protected]
