Cv Olivier Soares 2009

Casa do forno – Sítio da Lombada Boliqueime , 8100-096 - PORTUGAL

Mobile: +(351) 933.107.849 E-mail: [email protected]

OLIVIER PIERRE SOARES

Page 2 of 4 "Nothing is constant except change " –

Heraclito

Objective

• Looking forward being part of an ambitious project, where my skills, experience and enthusiasm bear a positive impact in the organization’s success. Eager to achieve new goals and determined to play a role in Portugal’s development in the tourism arena.

Profile

• Believe that any successful commercial endeavor derives from bringing great value for money, while continuously surpassing client’s expectations.

• Strong in people skills, thrive on involving and motivating team members, believe in management by setting objectives and pragmatic decision making.

• The experience of 12 years of consultancy has brought me a solid ability to adapt to new situations and environments, to drive change while taking on board all parties’ interests from shareholders, management, general workforce and suppliers.

• Having successfully operated as an independent consultant has enhanced my commercial skills to generate new business, while strengthening my belief in generating quality and added value to my clients.

• Professional experience highlighted bellow is complemented with hotel industry know-how acquired as co-owner of renowned 3 star Hotel Baia in Cascais

Professional experience

ILM Portugal December 2008 – Present Algarve Associate & Senior Adviser Took over leadership of joint project with Associação Turismo Algarve towards evaluating the impact of the Meeting Industry sector in the Algarve. Also structured and lead a market driven intelligence survey for the Portuguese residential tourism sector. As part of my business development responsabilities, participated in the product mix definition for a newly planned resort in Alvor, launched a Fractional Ownership Think Tank and published several articles in Portuguese press media.

Villas & Vacations (Almancil) June 2007 – November 2008 Rentals and property manager As rental manager, repositioned the pricing portfolio and implemented aggressive procedures for property take-on. Inverted a four years lasting downward trend, achieving a 16% increase in turnover and 17% increase in days sold comparing with 2007. Successfully launched the fitness and club house activities, including the setting up of infrastructures, landscaping and trainers hiring. Create synergies with the rental operations, as well as implemented other added value services. Optimized procedures to improve interaction with customer support services.

Projects participation as Independent Consultant January 2003 – 2007 Liberty Seguros: Acting as Engagement Manager, was responsible for the delivery of the highest priority functionalities through collaboration with the product owner and the delivery team. The project’s objective was to migrate all business support systems to a web-based platform to reduce costs, and speed time to market delivery time of new financial products.





Heraclito

Van Ameyde Corporation (Netherlands): Acting as chief analyst, managed the team responsible for the functional analysis of a European claims handling system for the Van Ameyde insurance group based in Holland. The analysis team was comprised of client’s resources form the Italian, Dutch and French network. The implementation of this claims handling portal, and its implications on the overall processes redesign, represented enormous savings due to the standardization of all business and financial IT support systems throughout every European branches. The financial integration was achieved through SAP technology.

Pernod Ricard (Paris / Lisbon): European wide project to implement a new business model, supported on Sales Force Automation technology to optimize distribution and sales force operations. This Project involved the Dutch, English, Portuguese, Switzerland and German subsidiaries. Responsible for business requirements analysis, functionalities design, development and testing of a Core Model CRM solution during the first phase of the project. Later on, was responsible for the local implementation, sales force training, follow-up and reporting to Paris headquarters.

Santander Consumer: Responsible for the reviewing and redesigning of the Early and Late Collections processes; The opportunity arose while there was an ongoing effort of consolidation of operations with recently acquired Interbanco Bank. Achieved higher levels of productivity, while optimizing work force allocation, without any significant investment in technology and without a 3 month period.

Eurogroup Consulting – France / Portugal November 1999-January 2003 Project Manager for International Missions

Assigned with the Management of all International missions: (Lear Corporation & Caixa Geral Depósitos in France; Banco Fimestic in Madrid).

Supported the implementation of strategic missions for top corporations in the Portuguese service sector (Banco Cetelem, Renault, Saint Gobain,), and within other sectors in the industry (Lusosider, Sommer Allibert, Pinto Bastos).

EDS (Electronic Data Systems) – Portugal April 1999-November 1999 Senior Project Manager

Managed and participated in an organizational and Information Systems restructuring project with A.T. Kearney in the benefit of all Caixa Geral Depósitos branches, where several change programs were identified and scheduled for implementation.

Methodus Sistemas - Portugal May 1995-March 1999 Business Process & Development Manager

Responsible for internal efficiency programs involving organizational and people development. Successfully planned, managed and executed several consulting engagements for a variety of clients, mostly with the top five banking and insurance companies in the country (Bonança, Ocidental, Império, Credibanco, Seguros e Pensões) and within other sectors (Entreposto Comercial, Soporcel.). Redesigned the Auto bodily damage claims process for the Bonança insurance company, implementing a totally EDMS technology dependent environment in substitution of a legacy system.





Heraclito

Education

Business Administration degree candidate, 1993 (Florida State University – Florida, USA)

High School Baccalaureate in Economics, 1988 (Lyçée Français Charles Lepierre – Lisbon, Portugal)

Languages

• Fluent in written and spoken French (Native language). • Fluent in written and spoken English (All university education done in English). • Fluent in written and spoken Portuguese (Second language).

Personal characteristics

• Strong customer orientation • Solid organizational skills • Positive and driven by objectives • Creative and resourceful • Enthusiastic and solution oriented

Awards • The CRM project for Pernod Ricard was subject of a thesis study for the “Universidade Católica”, Lisbon. • Prepared and presented winning case study (Gold Award) for GIGA and WARIA 1998 Excellence Awards for the best

Workflow solution within the European, Asian and African markets. • Attended GIGA’s “Business Process and Workflow” yearly conference in Orlando (1996), London (1997) and

Geneva (1998) to receive the Gold Excellence Award. • Solo winner of national contest to attend a “Process Reengineering Techniques” seminar upon review of work

presented in that area of expertise (1995). • Won participation in a “Business Process Reengineering” workshop presented by the Ted & Lewis Associates.

Training Management specific training • Sales techniques and role play. • Team Management and supervision, coaching and facilitation skills. • Project Management training based on the PMI standards. • Supply Chain operations and Management. (April 2000 – Crete) Technology specific training • Trained and Certified on the Outsystems platform (www.outsystems.com) • Trained and Certified on CRM and SFA implementation (UPDATE and ONIX Based Solutions) • Trained in ViewStar and Keyfile Workflow application analysis and design (Document Imaging and Workflow).

Olivier P. SoaresWeb 2.0 marketing professional, leveraging Social Media tools & Strategies to benefit theindustry in Portugal.

[email protected]

14 people have recommended Olivier P.

"Olivier is a unique mix of a solid professional consulting approach, constant client orientation andexcellent relationship skills. He is able to tactfully manage delicate situations, and has a natural flairfor teaching and developping a project team while ensuring the desired results. Working with Olivierwas an experience I appreciated immensely and would be happy to have him in my team anytime."

— Pilar Casquilho, senior partner, Eurogroup Consulting, managed Olivier P. indirectly atEurogroup consulting

"Olivier is a free thinker and also a hard worker. The projects he did at Methodus were top quality.He is not a yes-man, just the opposite. He talks about what he thinks and he lives according to whathe talks. It was great to have him working at Methodus."

— António Lucena de Faria, President, Methodus Group, managed Olivier P. at Methodus

"I really enjoyed working with Olivier because he has the necessary hard skills to ensure relevantknowledge in a complex project like the one we were involved in the automotive industry, and in themeantime he always try to give responsibility and autonomous task to his team members. Olivier isan excellent Team Leader from whom anybody can learn a lot."

— Alessandro Cappelletti, Senior Consultant, Eurogroup Consulting, reported to Olivier P. atEurogroup consulting

"Olivier is what I called a serious and conscencious worker devoted to perform very well he'sprojects and commited to develop he's knowledge. Since he's not a classical consultant he followsthe projects together with his clients to help them achieve their goals. He's openminded, optimisticand seems happy with life."

— Joao Caxias, Business Consultant, Eurogroup consulting, worked directly with Olivier P. atEurogroup consulting

"I had the opportunity to work with Olivier during a study that was initiated by ILM for the meetingsindustry in the Algarve. Olivier was leading this effort and managed to carry out the task in animpeccable manner by leading his colleagues and Team, and liaising with all the directors andmanagers of the partipating hotels. Soon he gained the respect of the relevant committee and was

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pivotal in the successful final outcome of the study. A good prefessional with attention to the detailand with an aptitude to learn and grow in his field by searching more in depth all relevant areas.Consulting is definitely an area in which he "fits in" well."

— Yannis Petrakis, Director of Business Development, Hilton Vilamoura, was with anothercompany when working with Olivier P. at ILM Portugal

"It really was a pleasure to work with Olivier. He had a really strong Knowledge of the Market andeven in Stressful Situation he never lost the Focus of the Project."

— Walter. Deworezky, Senior Consultant, update, was with another company when working withOlivier P. at Eurogroup consulting

"Olivier was one of the first and best project managers I have the pleasure to work with. Skilful andwith very strong interrelation and leadership skills, Olivier managed to achieve results whilemaintaining his team motivated. I’ve learned a lot with him. He was one of the most importantcoachers in the beginning of my career contributing a great deal to what I am today."

— Diana Nunes, Senior Consultant, Eurogroup Consulting, reported to Olivier P. at Eurogroupconsulting

"A dedicated professional with the skills to overlook "domestic" issues, without losing ground. Weworked together in a relaxed but business driven manner. Strong in strategic thinking and highpresentation skills!"

— Michael Boeren, Sales Development Manager, Pernod Ricard Nederland BV, was with anothercompany when working with Olivier P. at Eurogroup consulting

"Olivier has a very straight forward and professional approach to his work, this made our meetingsprogress smoothly and profitably."

— James Harrison, Sales Director, Grupo Pestana, was with another company when working withOlivier P. at ILM Portugal

"I've worked with Olivier in a global management change project. He had been essential to theachievement of the project's goals, not only providing is exceptionnal technical skills, but alsoinvesting on getting all people involved and motivated. He was determinant in the final result and Icounted with him all time. He as a commitement to each task that I've rarely seen in my longcarreer and he´s very reliable, both technically and personnaly. I strongly recomend work withOlivier, it's easy, nice and you get what you have proposed to. Count also with a critical, firme andconstrutive support from Olivier at every time."

— Mario Curveira Santos([email protected]), was Olivier P.'s client

"I`ve met Olivier 7 years ago. At the time Olivier has Business Consultant. He has drive,

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commitement and empowerment and result oriented, a consultant aiming for business results. It isa good partner with whom who can expect ideas, energy, method and a pragmatic way of dealingwith challenges. I strongly recommend him! Olivier is not a Business Consultant ... he is THEBusiness Consultant."

— Paulo Doce de Moura - Executive Manager, was Olivier P.'s client

"I had the opportunity to know Olivier work as a project manager. Olivier is someone who has astrong drive and who is result oriented without losing a permanent sense of humor."

— Dalila Pinto de Almeida, MANAGER, EUROGROUP CONSULTING, worked with Olivier P. atEurogroup consulting

"Olivier is able to manage correctly the relationship with the top client, as well as the relationshipwith the actor of the project. Capable of defining the main sucess points of the project and use hiscpresentation capacity to sell the outcomes of the project. Also the way he managed his collegues,mainly the new ones, are the main reasons for wich I recomend Olivier as a Project Manager."

— Jorge Santiago, Manging Partner, Cendrillon, Consultoria de gestão e de negócios,lda, managed Olivier P. at Eurogroup consulting

"Olivier, is a pragmatic and highly strenuous professional. He as a very positive attitude towardschallenges, good relationship abilities and strong uptake skills. For that, and for his unshaken goodmood I strongly recommend him."

— Bruno Santiago Correia, Business Consulting Manager, Methodus, worked with Olivier P. atMethodus

Contact Olivier P. on LinkedIn

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http://www.linkedin.com/profile?viewProfile=&key=1864981&authToken=RmeA&authType=name

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Cv Olivier Soares 2009